NY unemployment payment pending after filing - no updates and can't reach anyone

This happens sometimes, especially at the end of quarters when the system gets overloaded. Have you checked your message inbox on the portal? Sometimes they'll send a notice if there's an issue with your certification. Also make sure you answered all the certification questions correctly - one wrong answer can hold up payment.

same issue here!!! filed sunday night and NOTHING showing up. usually i see pending by monday afternoon at latest. system must be glitching again 🙄

The NYSDOL system is literally THE WORST!!! I had this exact problem in January and it took me THREE WEEKS to get my money. They never explained why, just suddenly started paying again. Meanwhile bills are due and they don't care AT ALL. The whole system is designed to make people give up!!

There's actually a system maintenance notice on the NY DOL website right now. They're doing backend updates that are causing some payment processing delays. According to the notice, payments should resume by Friday. If you don't see anything by Monday, that's when you should start getting worried. They sometimes batch process claims if there's a backlog.

have u tried logging in from a different browser? my chrome wasnt showing my payment but when i used edge it was there lol weird tech stuff happens

I had this exact issue last month when nothing showed up after certifying. Spent 3 days trying to get through on the phone with no luck. Finally used Claimyr (claimyr.com) to get past the phone tree - they got me connected to an agent in about 20 minutes. Cost money but worth it to me since I needed to know what was going on with my payment. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE Turned out there was a flag on my account because my employer had submitted some incorrect info. The agent fixed it right there and my payment showed up the next day.

My cousin works for the state (not unemployment but different agency) and she says they're having major computer system upgrades this month. Lots of state services having random delays. Might be related to your payment issue.

One other thing to check - make sure you didn't exhaust your benefit year or hit your maximum benefit amount. If you've been collecting for close to a year, your benefit year might have ended and you'd need to file a new claim rather than just certifying. The system doesn't always give a clear message about this.

UPDATE: I finally got through to someone at NYSDOL! I used that Claimyr service that someone mentioned here and got connected to an agent in about 30 minutes. Turns out there was an "identity verification hold" on my account that happened randomly - the agent said they do periodic checks and mine got flagged. She released the hold while I was on the phone and said my payment should process tonight. Just wanted to update in case anyone else runs into this issue!