NY unemployment not showing claims after ID.me verification - only first week visible

Same exact issue! I left my job after they cut me to 12 hours a week (wasn't sustainable). I did the ID.me thing about a month ago and my account only shows the partial week I worked before filing. Called twice and both agents just said "keep filing, we can see your claims" but won't tell me why there's nothing in my payment history or when I'll get paid. Super frustrating! 😡

I finally got through this process! After my ID.me verification it took exactly 4 weeks before my payments started showing up. The trick was using this service called Claimyr (claimyr.com) to actually get someone on the phone who could help. Talking to a real agent got my benefits unlocked so fast! They actually scheduled a callback straight to my phone. Here's a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

This is like the number ONE problem with NY unemployment right now. After ID.me they have another internal review process nobody talks about. I waited 7 weeks after verifying before mine started showing. Keep claiming every week, you'll get all the back pay at once when they finally approve you.

The ID.me thing is such a mess. I had the EXACT same issue - quit after hours reduction, did the ID.me, and then claims disappeared into the void. For me it eventually resolved after I reached a tier 2 agent (the regular agents are useless). The trick is you have to specifically ask for a tier 2 or supervisor when you call. It's annoying but worked for me.

Ok so listen up. After ID.me verification there's a SECURITY HOLD that gets put on your account. The regular phone agents can't/won't tell you this for some reason. You need to talk to someone in the fraud department to remove it. When I finally reached someone there, they took the hold off and 2 days later ALL my back payments showed up at once. Don't just "keep claiming" without resolving this!!

This SAME thing is happening to my roommate. He's been waiting 2 months now after ID.me. The only thing that changed is now when he logs in there's a message saying "we are reviewing your claim" but still no payment history. NY unemployment is such a joke 🤡

You need to email your state representative!!!! This worked for me after 5 weeks of the same ID.me nightmare. Find your NY state assembly person and senator, email both their offices with your claim info and situation. My assemblyman's office called me back the next day and had a contact at DOL. My payments started 3 days later. DO THIS!

Look i've been working in HR for 12 years and here's the ACTUAL issue: when you quit and select "no" for returning to work, the system automatically flags your account for review to determine if you quit for "good cause." The ID.me verification is just one part. After that, they're reviewing if your reason for quitting (reduced hours) qualifies you for benefits. That's why the first partial week shows but nothing after - they need to make a determination on eligibility. You need to talk to a DETERMINATIONS specialist, not just any random agent.

IMPORTANT: The NY unemployment system is SEVERELY backlooged with ID.me verifications right now. I work adjacent to the system (can't say more) and I can tell you there's an estimated 4-6 week wait AFTER verification before your claim gets fully processed. The first week shows because it was before verification, everything after is in the queue. And YES, you should keep claiming every week despite nothing showing up.

I literally just had this fixed yesterday after dealing with it for 2 months. Here's what worked: I used claimyr.com to get an agent on the phone (worth every penny after wasting days trying to call myself). When I got through, I specifically asked about "release of benefits after ID verification" and mentioned I could see they were showing as "processed-pending payment" on their end. The agent transferred me to someone who fixed it immediately. All my back weeks hit my account THIS MORNING! 💸💸💸

This is literally a known glitch in the system. IT WILL NOT RESOLVE BY ITSELF no matter what the phone agents tell you. After ID.me there's a second verification step that has to be manually cleared by an agent. The regular phone people either don't know this or are trained to just tell people to keep waiting.

Here's my comprehensive guide to solving this exact problem (I'm a former unemployment counselor): 1) First, continue certifying weekly even though nothing shows up 2) You need to specifically reach a Tier 2 Claims Examiner - regular agents cannot help with ID.me verification issues 3) When calling, use specific terminology: "I need help resolving a pending identity verification hold that's preventing my payments from processing" 4) If you can't get through on the phone, try using claimyr.com - it's a service that will wait on hold and get you a callback when an agent is available 5) As a last resort, contact your state representative's office - they have special contacts at DOL 6) Once resolved, you'll typically receive all back payments within 2-3 business days The key thing to understand is that after ID.me verification, there's an internal DOL verification that must be manually cleared. This is especially true for claims that involve quitting due to reduced hours, as they require additional review. Hope this helps!

Just wanted to update that I was having this same issue and I finally got it resolved today. What worked was using claimyr.com to get through to a rep (seriously tried calling myself for WEEKS with no luck). The agent confirmed there was a hold after ID.me that needed manual clearance. They fixed it while I was on the phone and I could immediately see all my weeks pending in my account! If you're stuck in this situation definitely check out claimyr - talking to an agent got my $ unlocked so fast.