Just completed new NY unemployment claim with agent but getting error screen when trying to access it

Totally normal! I had this same issue in April. After filing with a rep, I got that exact message for like 5 days. Just wait until sunday and try to certify then. The system is just processing your stuff in the background. Don't file again or you'll mess everything up and probably delay your payments by weeks.

After struggling with the same problem and not getting through to ny unemployment for weeks, I used this service called Claimyr (claimyr.com) and they got me a callback with an actual agent! The rep fixed my account in 5 minutes and explained that it's just a system glitch. Best money spent to finally get my benefits flowing again. They have a video explaining how it works here: https://youtu.be/Rdqa1gKtxuE

Wait til Sunday. Donn't file again!!! I made that mistake and it flagged my account for fraud investigation and I didn't get paid for 3 MONTHS while they sorted it out. Just be patient, that message is normal.

Ugh the NY unemployment website is such garbaeg. This happens all the time. The phone rep probably didn't finish something on their end but it'll probably update in a few days. If you can still access your payment history and other parts of your account then its fine, just that one page is stuck.

This EXACT thing happened to me back in February. The processing message stayed there for about 4 days and then disappeared. When Sunday came I was able to certify with no problems. The girl I spoke to on the phone said that's just how their system works - there's a delay between when they enter it and when it fully processes in the computer system. DONT FILE AGAIN or you'll create a duplicate claim and potentially get flagged.

I had a diffrent issue but similar outcome, the rep said I was approved but website showed pending for a week. I couldnt get back thru to anyone on the phone and was freaking out. Finally I tried claimyr.com which got me connected to a rep who said my identity verification didnt go through properly. She fixed it on the spot and my funds came 2 days later.

Let me give you some insights on how the NY unemployment system actually works (I used to work for a state agency): What you're seeing is completely normal. When an agent completes a claim over the phone, it gets entered into their immediate system but then has to process through multiple verification steps before it fully appears in your online portal. This usually takes 3-5 business days. During this time: 1) Their system is checking your employment history against employer records 2) Verifying your identity documentation 3) Calculating your benefit rate 4) Setting up your payment method The message you're seeing is basically a placeholder while all this happens in the background. DO NOT file another claim as this will trigger a fraud investigation and lock everything up for months. If by THIS Sunday you still can't access anything, then you have a few options: - Call the regular number (good luck getting through) - Use a service like claimyr.com to get a callback with an agent - Visit a physical DOL office if possible In my experience, 95% of these situations resolve themselves by the first certification date the agent gave you. Just be patient for a few more days before taking any action. Hope this helps!

You should be fine! My partner just went through this last month. Message disappeared after about 4 days and everything worked normally after that. The NY unemployment system is held together with duct tape and prayers at this point 🤣

Clear your cache and cookies then try again. Sometimes the website gets stuck showing old information. Worked for me when I had a similar issue.

try logging in with a different browser. The unemployment site hates Chrome for some reason but works fine with Firefox or Edge. if that doesnt help, just wait till sunday. and DO NOT file again!!!! Trust me on that one.

I know everyone is saying wait, but I waited and it never fixed itself. Ended up having to go to an actual unemployment office in person to get it fixed. If you can't certify on Sunday, try to get an in-person appointment asap.

The unemployment system is completely broken and has been for years. I had the same issue. Waited 4 days and it resolved itself. if ur really nervous about it, just call them using claimyr.com and confirm everything is ok with your claim. Thats what I did and the peace of mind was worth it.