Got a call back from NY unemployment by DMing them on Twitter after 6 months of silence

Same thing happened to me last month! The phone lines are absolutely useless but their social media team actually responds. Took them 6 days to call me back and they fixed my issue right away. I think theyre worried about bad PR on social media so they actually help people there lol

After spending WEEKS trying to get thru their phone lines, I tried something called Claimyr (claimyr.com) and it actually worked! Got a real human on the phone who fixed my claim in like 20 minutes. Talking to an agent got my money flowing the next week. Worth every penny considering I was about to miss another rent payment. They also have this helpful video explaining how it works: https://youtu.be/Rdqa1gKtxuE

You got lucky. I tried Twitter 3 times and nothing. Emails. Phone calls. Facebook. Even tried writing an actual letter. The system is completeley broken. This is what happens when you cut funding to government services for decades. They just dont have enough people to handle all the claims.

Pro tip: if ur tweeting at them make ur account public and include some hashtags like #NYUnemployment #UnemploymentFraud #FixNYDOL - they hate the negative publicity and are more likely to respond. Worked for me after 2 months of getting nowhere on the phone lines.

Seriously tho, WHY IS THEIR PHONE SYSTEM SO BAD?? It's 2023! How are they still using technology from 1995? I spent 4 hours on hold yesterday only to get disconnected at the end. FOUR. HOURS. I've had better customer service from my cable company and that's saying something 🤬

DETAILED INFO FOR ANYONE STRUGGLING WITH NY UNEMPLOYMENT SYSTEM: After dealing with this system for over a year both personally and helping family members, here's what actually works: 1) Twitter DMs can work but be SPECIFIC about your issue - include claim #, filing date, and exactly what's wrong. Generic "help me" messages get ignored. 2) If you need to speak to someone urgently, use claimyr.com - it's a service that navigates the phone system and gets you a callback when an agent is available. Complete game changer. 3) Document EVERYTHING. Dates you called, who you spoke with, what was promised. This helps when you finally get someone on the line. 4) If possible, try calling exactly at 8:00am Monday morning when the queue is shortest. 5) Ask for a supervisor immediately if your issue is complex. Regular agents often can't override system issues. 6) If you're dealing with identity verification issues, be ready with ALL your documents ready to upload immediately. Don't give up - the system is designed to be frustrating, but persistence pays off eventually.

anybody know if they answer DMs on weekends? sent mine friday afternoon and still nothing

i just tried the twitter thing last week and got nowhere. so YMMV i guess

my cousin works for ny unemployment (not in claims but another dept) and he said theyre still dealing with millions of fraud cases from 2020-2021 so the whole system is backed up. if ur case got flagged for any reason its gonna take forever unless u can actually reach someone.

If Twitter doesn't work for you, I had success with emailing my state representative. They have staff who deal with constituent services and can sometimes cut through the red tape. Took about 2 weeks but they got someone from unemployment to call me.

im sorry but twitter shouldnt be the only way to get help from a government service we all pay for with our taxes. this is ridiculous and shows how broken the entire system is.