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The system is fundamentally broken and they know it. They make it deliberately difficult hoping people will give up and stop claiming benefits. I've been through THREE separate adjudication processes this year alone, each one lasting weeks. The job search requirements are intentionally confusing and they change the rules without proper notification.
One thing that helped me was setting up a dedicated email folder for all NYS Department of Labor correspondence and keeping a calendar with important dates like when my job search activities are due. Prevention really is better than trying to fix problems after they happen. Also make sure your contact information is always current in the system.
same boat here, claim disappeared after I submitted it last week. at least you got a confirmation email, I didn't even get that
For future reference, always save screenshots when you submit your unemployment application. The NYS Department of Labor system can be glitchy and having proof of submission helps if you need to call them. Also make sure you're checking the right section - sometimes claims show up under 'Benefit Programs' instead of 'Unemployment Insurance' in your my.ny.gov account.
I had so much trouble trying to figure this out when I lost my job! The NYS Department of Labor website lists all the disqualifications but it's confusing. I kept calling and getting busy signals for weeks. Finally used this service called Claimyr (claimyr.com) that helps you actually get through to speak with an agent. They have a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Way easier than trying to call myself.
I had trouble getting through to NYS Department of Labor on the phone when I needed help with my claim timing. If you run into issues or need to speak with someone about your specific situation, I found this service called Claimyr that helped me get connected to an actual agent. They have a website at claimyr.com and there's a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Made the whole process much less stressful when I had questions about my filing.
Just to add - if you were laid off make sure you get documentation from your employer about the reason. NYS Department of Labor will verify with them anyway but having it upfront can speed up the process. Also start thinking about your job search plan because you'll need to be actively looking for work and keeping records.
Amina Bah
I had such a hard time getting through to NYS Department of Labor when I filed my claim last year. Spent hours on hold trying to ask questions about my eligibility. Finally found this service called Claimyr (claimyr.com) that actually gets you connected to real NYS Department of Labor agents without the endless hold times. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me so much frustration when I needed to verify my claim status.
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Connor O'Reilly
•Interesting, I'll keep that in mind if I run into issues. Hopefully the online filing process is straightforward enough that I won't need to call.
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Oliver Becker
•That actually sounds really useful. The NYS Department of Labor phone system is absolutely terrible. Always busy or you get disconnected after waiting forever.
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Natasha Petrova
Just file already! Stop overthinking it. If you don't qualify they'll tell you. Better to find out than sit around wondering. The worst thing that happens is they say no and you're in the same position you're in now.
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