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THE WHOLE SYSTEM IS A JOKE!!! They make it seem easy to apply but then they find every excuse to delay or deny your claim. I've been fighting them for 3 months over a simple separation issue and still haven't received a penny. Don't get your hopes up that it'll be smooth sailing.
The system is fundamentally broken and they know it. They make it deliberately difficult hoping people will give up and stop claiming benefits. I've been through THREE separate adjudication processes this year alone, each one lasting weeks. The job search requirements are intentionally confusing and they change the rules without proper notification.
One thing that helped me was setting up a dedicated email folder for all NYS Department of Labor correspondence and keeping a calendar with important dates like when my job search activities are due. Prevention really is better than trying to fix problems after they happen. Also make sure your contact information is always current in the system.
If you're having trouble getting through to NYS Department of Labor by phone, you might want to check out claimyr.com - they help people actually reach unemployment agents when the regular phone lines are jammed. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Given how important it is to report this situation quickly, it might be worth looking into.
ugh the whole system is broken... unemployment affects working people too because our taxes pay for it and then when we need it the system doesn't work properly
Rosie Harper
I had the WORST time trying to get through to NYS Department of Labor when I was dealing with a similar situation. Kept calling and either got busy signals or got disconnected after waiting forever. Finally found this service called Claimyr (claimyr.com) that actually gets you through to real agents at NYS Department of Labor. They have a demo video that shows how it works: https://youtu.be/qyftW-mnTNI. Saved me so much frustration and I was able to get my partial claim sorted out properly.
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Elliott luviBorBatman
•never heard of that before, sounds too good to be true tbh
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Rosie Harper
•I was skeptical too but honestly it worked. Sometimes you just need to talk to a real person to get things cleared up, especially with partial claims where the rules can be confusing.
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Demi Hall
The whole system is so backwards! Why should someone have to lose their job completely to get help when they're struggling with reduced hours? It's like they want people to choose between having some work or getting assistance. At least partial unemployment exists but they don't exactly advertise it well.
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Elliott luviBorBatman
•+1 the NYS Department of Labor website is confusing as hell about this stuff
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