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If you're having trouble getting through to NYS Department of Labor by phone to check on your claim status, I had good luck using a service called Claimyr at claimyr.com. They help you get connected to an actual agent without waiting on hold for hours. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really saved me time when I needed to resolve an issue with my weekly claim certification.
Keep filing those weekly claims even while you're waiting! Once your initial claim gets approved, you'll get back pay for all the weeks you certified. I made that mistake once and had to appeal to get those weeks back.
5 weeks is definitely longer than usual but not unheard of, especially this time of year when claim volume is higher. The important thing is to stay on top of it and keep trying to make contact. Document every attempt you make to reach them in case you need that information later.
The NYS Department of Labor system is so frustrating to deal with. I've been trying to get through on the phone for weeks about my claim status and can never reach anyone. If you need to talk to an actual person, I found this service called Claimyr at claimyr.com that helped me get connected to an agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of calling and getting hung up on.
The NYS Department of Labor definitely doesn't use their own claim data for unemployment statistics - that would be way too skewed since not everyone who's unemployed files for benefits. Some people don't qualify, others don't bother applying. The household survey method gives a more accurate picture of actual unemployment levels.
Jason Brewer
I had such a nightmare trying to get through to NYS Department of Labor when my claim got stuck in adjudication. Spent weeks calling and either getting hung up on or waiting hours just to get disconnected. Finally used this service called Claimyr (claimyr.com) that got me connected to an actual agent within minutes. They have a video demo showing how it works at https://youtu.be/qyftW-mnTNI - honestly saved my sanity dealing with the whole process.
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Ellie Lopez
•That's good to know, thanks! Hopefully I won't need that but it's reassuring to know there are options if I can't get through normally.
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Kiara Fisherman
The system is so confusing honestly. Like why can't they just have one simple page that explains everything instead of making you hunt through a million different forms and requirements??
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