New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Sofia Gomez

Can someone briefly explain the mechanics of how the unemployment benefits work with NYS Department of Labor?

I'm completely new to this whole unemployment thing and feeling pretty overwhelmed. Just got laid off from my retail job last week and everyone keeps telling me to file for benefits but I honestly have no clue how any of this actually works. Like what's the actual process? How do they calculate what you get? Do I have to do something every week? I tried reading the NYS Department of Labor website but it's like they wrote it in a foreign language. Can someone just give me the basics in plain English?

Pro tip - if you're having trouble getting through to NYS Department of Labor on the phone (which happens a lot), I found this service called Claimyr that helped me connect with an actual agent. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting busy signals when I had questions about my claim status.

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Is that like a paid service? Seems weird to pay someone to make phone calls for you.

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It's worth it when you can't get through for weeks and your bills are piling up. They just help you get connected faster than doing it yourself.

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Don't forget about the waiting week! Your first week of unemployment doesn't get paid - it's like a deductible. So even if you file right away, your first payable week is actually week 2. Caught me off guard when I first filed.

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Kevin Bell

Fired for poor performance - can I still get NYS Department of Labor unemployment benefits?

Just got terminated yesterday from my job at a marketing firm after 8 months. My supervisor said it was due to poor performance and not meeting quarterly targets. I'm honestly shocked because I thought I was doing okay and never got any formal warnings or write-ups. Now I'm wondering if I can even file for unemployment benefits since I was fired for poor performance? Does NYS Department of Labor consider this misconduct? I really need these benefits to pay rent while I look for another job. Has anyone been in a similar situation?

I had trouble getting through to NYS Department of Labor when my claim got stuck in adjudication after being fired. Kept getting disconnected after waiting on hold for hours. Eventually found this service called Claimyr (claimyr.com) that actually got me connected to a real person at NYS Department of Labor in like 15 minutes. They have a video demo showing how it works: https://youtu.be/qyftW-mnTNI. Might be worth checking out if you run into phone issues.

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Thanks for the tip! I'll keep that in mind if I have trouble reaching them. Hopefully the online filing process goes smoothly.

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never heard of that service but honestly anything that helps you actually talk to someone at NYS Department of Labor sounds worth it

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Just want to add that you should file ASAP even if you're not sure you qualify. There's a waiting period anyway, and if you wait too long you might miss out on benefits you're entitled to. Better to apply and get denied than not apply at all.

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Hiroshi Nakamura

NYS Department of Labor substitute teacher pay affecting my unemployment benefits - what is sub pay policy?

I've been collecting unemployment since last September when my full-time teaching position was eliminated due to budget cuts. I recently started doing some substitute teaching work and I'm really confused about how this affects my benefits. The district pays me through their regular payroll system but it's only when I actually work. Some weeks I get called in 2-3 days, other weeks nothing. My question is what is sub pay considered for unemployment purposes? Do I report each day I work separately or wait until I get the actual paycheck? The amounts vary wildly - sometimes $180 for a full day, sometimes just $90 for a half day. I've been reporting it when I work but my weekly benefit amount keeps changing and I'm worried I'm doing something wrong. Has anyone else dealt with substitute pay while on unemployment?

Wait I'm confused - are you reporting the gross amount you earn or after taxes? And what if you work a half day but get paid for planning time too?

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Report the gross amount before any deductions. If you're paid for planning time, that counts as part of your total earnings for that day. The key is reporting all compensation received for work performed during each weekly claim period.

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Mason Lopez

Confused about what unemployment measure means on my NYS Department of Labor claim status

I'm looking at my NYS Department of Labor account and there's something called 'unemployment measure' listed but I have no idea what this actually tracks or measures. Is this related to my weekly benefit amount? My job search activities? I've been on unemployment for 6 weeks now and this term keeps showing up but nobody at NYS Department of Labor explains what it actually means when I try calling. My claim is approved and I'm getting benefits but I want to make sure I understand everything on my account. Has anyone else seen this and know what unemployment measure refers to?

If you're having trouble getting through to NYS Department of Labor to ask about this stuff, I used a service called Claimyr that actually got me connected to a real person. You can check it out at claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than sitting on hold for hours just to ask a simple question about your claim.

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Thanks for the suggestion! I've been so frustrated trying to get answers from NYS Department of Labor directly.

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The unemployment measure could also be referring to statistical data that NYS Department of Labor collects for labor market analysis. They track unemployment rates, duration of claims, benefit utilization - all that gets measured and reported. Your individual claim contributes to those broader unemployment measures for the state.

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Rachel Tao

Why is unemployment such a big problem - NYS Department of Labor system constantly failing people

I've been watching friends and family struggle with unemployment claims for years and I'm starting to wonder why unemployment is such a massive problem in our system. The NYS Department of Labor website crashes constantly, people wait months for adjudication, job search requirements seem designed to trip people up, and don't even get me started on trying to actually reach someone on the phone. My sister just got disqualified after 8 weeks because she missed ONE job contact in her log even though she's been actively looking. Meanwhile my neighbor has been stuck in adjudication limbo for 6 weeks with no explanation. Is the whole unemployment system just broken by design or what? How are people supposed to survive while waiting for basic assistance they already paid into?

The unemployment system reflects deeper economic problems. When there aren't enough good jobs that pay living wages, more people need unemployment benefits. But then politicians underfund the system and act surprised when it can't handle the demand. It's a vicious cycle that keeps working people trapped.

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This exactly! Plus they make the job search requirements so strict that people get disqualified for tiny technicalities while corporations can post fake job listings with no consequences.

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I think part of the problem is that the NYS Department of Labor system wasn't designed for the modern economy. Gig work, remote jobs, seasonal employment - none of that fits neatly into their categories. Then they wonder why claims get stuck in adjudication when people's work history doesn't match their outdated forms.

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You're absolutely right about the gig economy challenges. The system is slowly adapting but it's taking way too long to catch up with how people actually work now.

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