UPDATE: My payment finally processed! It took 4 days but it's now showing as 'paid' in my payment history. For anyone else experiencing this issue, I ended up using the Claimyr service mentioned above and got through to an agent in about 45 minutes (after trying for days on my own with no success). The agent told me there was a system delay affecting a batch of claims from the 8/8 certification week, and they had to manually push mine through. Thanks everyone for your help and suggestions!

Just wanted to jump in here as someone who's been dealing with NY unemployment for almost a year now. I had a similar delay back in June - my payment was stuck on pending for 6 days and I was absolutely panicking. Like others mentioned, the phone system is basically useless unless you have hours to burn on hold. What I learned is that these batch processing delays happen more often than they should, usually when they're doing system maintenance or updates. The frustrating part is they never announce these delays ahead of time. I'm glad to see yours got resolved @Ravi! For anyone else dealing with this, definitely try the Claimyr service or contact your assemblyperson if waiting it out doesn't work. And always screenshot everything - I keep a folder of all my payment confirmations and certification records just in case.

FINAL UPDATE: My benefits were approved and I just received my first payment! The agent was right - it took 4 business days after they manually linked my tax return to my unemployment claim. Such a relief. For anyone else dealing with this issue, definitely try to speak with a real person either in person or on the phone. The online system doesn't handle mailed documents well at all.

This is such a common issue and it's frustrating how many people get stuck in this loop! I went through something similar last year when I filed by mail due to identity verification requirements. The disconnect between the tax processing system and unemployment system is a real problem. For anyone else reading this thread who might be in the same boat - definitely keep all your USPS tracking receipts and proof of mailing. I learned the hard way that having documentation is crucial when you need to prove you submitted everything on time. Also want to echo what others said about being persistent with calling or visiting in person. The online systems just aren't designed to handle these edge cases properly, but the human agents can usually fix it once they understand the situation. Glad to see Callum got it resolved! Stories like this give me hope that the system can work when you find the right person to help.

Filing online was easy for me but then my claim got stuck in adjudication for 3 weeks. Apparently they needed to verify my employment even though I uploaded all my documents. The whole system is a mess honestly.

Just went through this process last month and wanted to add that you should also gather your pay stubs from the last few weeks if you have them. While not always required, they can help speed up the process if there are any questions about your earnings. Also, if you were laid off due to company downsizing or closure, make sure you have any documentation about that - it can help avoid delays since it clearly shows the separation wasn't due to misconduct.

I'm going through the exact same thing right now! Filed in late January and still stuck in ID.me verification hell with no payments. The worst part is not knowing HOW LONG this will actually take. I've been reading horror stories online about people waiting 2-3 months. One thing that helped me feel a little better was calling my local legal aid office - they said this is super common right now and that NY changed their fraud detection system which is causing all these delays. They also told me to document everything (dates I called, who I spoke to, etc.) in case I need to file an appeal later. Also try calling the Spanish language line even if you speak English - I heard they have shorter wait times and the agents can help in English too. The number is 1-888-209-8124. Worth a shot when you're desperate! Hang in there - at least we're not alone in this nightmare 😫

This thread is so helpful - I'm dealing with the exact same situation! Filed my claim in mid-January and have been stuck in ID.me verification limbo for 6 weeks now. I've been certifying every week religiously but haven't seen a penny. What's really frustrating is that when I finally got through to someone last week, they said my case was "escalated to a specialist" but couldn't give me any timeframe. The agent literally said "it could be tomorrow, it could be next month" - like thanks for nothing! 🙄 I'm definitely going to try contacting my assembly member after reading all these success stories. I'm in Queens so I'll look up who represents my district. Also going to check if there are any discrepancies between my ID.me info and my claim - I never thought about that before but it makes total sense. The stress of not knowing when (or if!) the money will come is almost worse than not having it. At least with regular unemployment you know what to expect. This new system is clearly broken and it's affecting so many people. Thanks everyone for sharing your experiences and tips!

I'm in a similar situation trying to understand my old payment records! It's confusing when you see all these different program codes but at least we know it was all handled automatically by NYS Department of Labor.

I went through the same confusion when I was reviewing my old claims! What helped me was calling the NYS DOL customer service line and asking them to walk through my payment history with me. They were able to explain each program code - like PEUC (Pandemic Emergency Unemployment Compensation), PUA (Pandemic Unemployment Assistance), and FPUC (Federal Pandemic Unemployment Compensation which was the extra $300/$600 weekly). They also confirmed that as long as you were certifying properly each week, there weren't any special reporting requirements you missed. The transitions between programs were automatic based on your eligibility.