Just checked and all my banking info is correct. Frustrating that there's no obvious reason for the delay.

Ugh that sucks. then it's definitely something on their end. You NEED to talk to someone. The messaging system is where requests go to die.

I feel your pain! Same exact situation here. Just wanted to chime in that going to the local office in person might not help much - most of them don't handle claims directly anymore and just tell you to call the same number we're all trying. From what I've read in this thread, it really seems like you need to get through to someone on the phone who can look at your specific account. The claimyr service that multiple people mentioned sounds promising if you're willing to pay for it. I'm probably going to try that tomorrow since I'm losing my mind with the endless redials. Keep us updated if you find something that works!

@Sean Flanagan I tried going to my local office last week and @Grace Durand is absolutely right - they basically just handed me a flyer with the same phone number and told me they can t'access individual claims anymore. Super frustrating! I ended up using that claimyr service yesterday and actually got connected to someone after about an hour. Turns out I had a pending "employer verification flag" that nobody ever told me about. The rep cleared it and said I should see backpay within 3-5 business days. Worth trying if you re'at your wit s'end like I was. Good luck!

You only report days you actually worked. If you were scheduled for 5 days but only worked 3 days (regardless of why you missed the other 2), you would report 3 days worked when certifying. This would qualify you for 25% of your weekly benefit.

Good plan! Just want to add that when you talk to your manager, you might want to frame it as wanting to be more productive by having longer focused work days rather than mentioning unemployment benefits - some employers get weird about that. Also, if they can't accommodate the 3-day schedule, at least you'll know to expect $0 on weeks you work 4+ days so you can budget accordingly.

Yes! You need to file weekly claims starting the week after you applied. If you miss weeks you usually can't go back and claim them later.

@Mohamed Anderson This is super helpful! I had no idea about filing weekly claims before approval. Is there a specific day of the week I should be filing these? And do I need any special information to complete them while my claim is still under review?

While there are definitely ongoing challenges, the system has improved significantly from the 2020 crisis period. Current processing times are much more reasonable for most standard claims.

The processing time can vary quite a bit unfortunately. In my experience it usually takes 2-3 weeks from when you submit your initial application to get your first determination letter, then another week or two before you actually receive your first payment if approved. However, if there are any issues with your application or they need additional documentation, it can take much longer. I'd recommend filing as soon as possible and making sure you have all your wage information from recent employers ready to avoid any delays. You can also check the status online through the my.ny.gov portal once you've submitted your claim.

Processing times can vary but typically you'll see your first payment within 2-3 weeks if everything goes smoothly. Make sure you have all your recent employment info ready - pay stubs, dates of employment, reason for separation. The key is being thorough with your application to avoid delays. Also don't forget you have to certify for benefits every week even while your claim is being processed. Hang in there!