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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post tips & tricks to help folks.
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My sister got unemployment when her company relocated to another state and she couldn't move with them. That counted as a layoff even though technically they offered her the job in the new location. So relocation can be another reason if it's unreasonable for you to follow the job.
For seasonal workers and temp employees, you can typically qualify for unemployment benefits between assignments or seasons as long as you meet the wage and work history requirements. The key is that you need to be available and actively seeking work. For seasonal workers, NYS DOL recognizes that your work is inherently temporary, so you're not penalized for the cyclical nature of your employment. Temp workers can collect benefits between assignments if there's no reasonable expectation of returning to work with the temp agency soon. Just make sure to register with the temp agency as available for new assignments to show you're actively seeking work.
This is really helpful info about seasonal and temp work! I didn't realize you could get benefits between temp assignments. Do you know if there's a waiting period between when one temp job ends and when you can start collecting? Also, what if the temp agency says they have work available but it's like way below your usual pay rate or in a completely different field - are you required to take it or can you refuse and still keep benefits?
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Had similar issues reaching someone at NYS Department of Labor about certification questions. Kept getting busy signals and when I did get through, got disconnected twice. Finally used this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Ended up getting my questions answered about able and available requirements and work search documentation.
Never heard of that service before. Did they charge you? I'm getting frustrated trying to reach anyone by phone.
It was worth it to actually talk to someone who could explain the certification requirements clearly. Much better than guessing and potentially messing up my claim.
BE VERY CAREFUL with those certification questions!!! I answered one wrong about being available and they flagged my entire claim for review. Took 6 weeks to sort out and I almost lost benefits. The system is designed to trip you up I swear.
What specifically did you answer wrong? This is making me nervous about my own certifications.
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after dealing with this nightmare for 5 MONTHS I finally got it resolved by contacting my state senator's office. they have direct contacts at DOL that can fix things like this. don't waste your time with the regular customer service channels - they're useless. go straight to your elected officials!
5 MONTHS?? Omg that's insane. I'm definitely going to try the elected official route before I end up in the same boat.
I'm dealing with the exact same situation right now! Moved in December and still haven't gotten my card to the new address. Reading through all these suggestions is super helpful. I'm going to try the dual address update thing first (didn't know about the payment method section), and if that doesn't work I'll contact my assembly person's office. It's ridiculous that we have to jump through so many hoops just to access our own benefits. Thanks everyone for sharing your experiences - at least now I know I'm not alone in this nightmare!
You're definitely not alone! I went through this exact same thing when I moved last fall. The dual address update tip from Diego is gold - I wish I had known about that earlier. Also, don't give up on calling DOL even though it seems impossible. I found that calling right at 8am on Wednesdays gave me the best shot at getting through. And honestly, if you can afford it, those callback services like Claimyr that people mentioned here might be worth it to save your sanity. The whole system is broken but these workarounds do help. Keep us posted on what ends up working for you!
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Pro tip: if you're in NYC, reach out to your city council member's office. My rate reconsideration was stuck for months, then my council member's office reached out on my behalf and it was fixed in 10 days. They have special contacts at NYSDOL.
This is actually great advice. Government offices respond way faster to other government offices than to us peasants lol
yesss! worked for me too when I was waiting for back pay
Ugh this is so frustrating but unfortunately totally normal right now. I'm in the exact same boat - submitted my reconsideration docs in September and still waiting. The worst part is knowing they have everything they need but just... aren't processing it. I've been documenting every attempt to contact them and sending follow-up messages through the portal every few weeks just to create a paper trail. One thing that helped me was finding out you can sometimes get through if you call the Spanish line and explain you need English help - they've been more responsive for some reason. Also seconding what others said about contacting your local representatives. I'm planning to reach out to mine next week if I don't hear anything soon. This whole system feels designed to make us give up but we can't let them win! Keep pushing and definitely keep certifying every week so you get that backpay when it finally goes through.
This is exactly what I needed to hear - knowing I'm not the only one dealing with this nightmare! I'm definitely going to try the Spanish line trick, that's genius. And you're right about not letting them win, it's so tempting to just give up when you're barely scraping by on the lower amount. Thanks for the motivation to keep fighting this!
Mateo Perez
Just wanted to share my experience - I had the same issue last week and finally got through! Here's what worked for me: 1. Filed at 3am on Wednesday - way less traffic on the system 2. Used Firefox browser in private/incognito mode 3. Had all my info ready beforehand so I could move through quickly For the phone, I found calling right at 8am when they open gives you the best shot. Still took like 200+ tries but eventually got through. Also make sure you're saving screenshots of any error messages you get - if you miss your filing deadline because of their technical issues, that documentation will help when you talk to a rep. Hang in there, the system is garbage but you'll get through eventually! 💪
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Oliver Fischer
•thanks for the detailed breakdown! gonna try the 3am filing trick tonight. been banging my head against the wall with this stupid system for days now 😤
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Natasha Volkova
Had the exact same issue yesterday! What finally worked for me was switching to a different browser (Edge) and clearing all my cookies first. Also discovered that if you get an error, don't keep refreshing - wait like 10 minutes before trying again or it locks you out for even longer. The phone lines are absolutely brutal right now, I think everyone's having website problems so they're all calling. If you do get through on the phone, ask them to note in your file that you tried to certify online but couldn't due to technical issues - covers you in case there are any late filing penalties later.
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Sophia Rodriguez
•This is super helpful! I'm dealing with the same nightmare right now. Question - when you say wait 10 minutes after an error, does that actually reset something in their system or is it just to avoid overwhelming it? Also did you have to start completely over each time or could you pick up where you left off? Really appreciate the tip about asking them to note the technical issues in your file, that's smart thinking ahead! 🙏
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