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good luck with this whole process - the unemployment system is such a nightmare to deal with especially when you're already stressed about health issues
I'm really sorry you're dealing with this health situation at work. From what I've read about NYS unemployment law, you should also keep a detailed log of your symptoms and how they relate to your work environment. Document dates when your asthma flares up at work, any incidents with chemical exposure, and your doctor visits. This creates a timeline that shows the connection between your workplace and your health issues. Also, if your company has an HR department, consider filing a formal complaint about the unsafe working conditions - this could strengthen your case that you had no reasonable alternative but to quit. The more documentation you have showing that your health deteriorated specifically due to work conditions, the stronger your unemployment claim will be.
This is really solid advice about documenting everything! I'd also suggest taking photos of any safety data sheets (SDS) for the chemicals you're exposed to at work - these show the health hazards and can support your doctor's assessment. If your workplace doesn't have proper ventilation or safety equipment, document that too. The combination of medical evidence plus proof of unsafe working conditions makes a much stronger case for "good cause" quitting.
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UPDATE: I finally got it fixed!! The cookie deletion method helped but didn't completely solve it. I ended up using that Claimyr service someone mentioned above to get through to a real person at NYSDOL. Got a callback within an hour and the agent knew exactly what the problem was. Apparently my ID.me verification was stuck in some kind of pending status on their end even though it showed completed on mine. They did a manual override and had me log in while still on the phone with them. Everything works now! Most importantly, the agent was able to let me backdate my certifications for the weeks I missed, so I won't lose any benefits. Such a relief after almost two weeks of stress!
Great news! Glad you got it resolved. For anyone else with this issue, it seems like the fastest solution is getting through to an actual agent who can do the manual override on their end.
SHOCKING that the only way to fix their broken system is to talk to a human...who they make nearly impossible to reach!! But glad you got it fixed!
This ID.me integration has been a disaster for so many people! I went through something similar a few months ago. One thing that helped me was making sure I was logging out of BOTH my NYSDOL account AND my ID.me account completely before trying again. Sometimes having active sessions in both can cause the loop issue. Also, if you're still having trouble after trying all these great suggestions, document everything - keep screenshots of error messages and write down the times/dates you called. This helps when you finally get through to an agent. The system definitely needs to be fixed but at least there are workarounds. Hang in there!
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File immediately! Don't overthink it. I filed on a Wednesday when I got laid off and started getting benefits the following week after my waiting week. The key is just getting in the system ASAP.
I just went through this process a few months ago when I lost my retail job. Here's what worked for me: file your initial claim online immediately - don't wait even a day. The sooner you file, the sooner your benefit year starts. For weekly claims, I always file on Sunday afternoons around 2-3pm when the system seems most stable. You'll be claiming benefits for the week that just ended, so your first weekly claim would be filed the Sunday after your first full week of unemployment. One tip - keep detailed records of your job search activities from day one because they'll ask for that info when you certify. The whole process is less scary than it seems once you get started!
This is really helpful, thank you! I was wondering about the job search records - do you remember what specific information they wanted? Like just company names and dates, or more detailed info about each application?
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The job listings are hit or miss honestly. But sometimes they post about job fairs or training programs that aren't advertised elsewhere. I ended up getting a lead through a virtual job fair they posted about. Worth checking weekly at least.
I'm in a similar boat - just hit my max benefit amount with months left on my BYE date. It's really discouraging when you're still actively looking for work. One thing I learned from calling around to different agencies is that some local workforce development centers have emergency assistance programs or can connect you with temporary work opportunities while you're between benefits. It might be worth reaching out to your local American Job Center or One-Stop Career Center to see what resources they have available. They sometimes know about programs that aren't widely advertised.
That's really helpful, thanks! I didn't even know about American Job Centers. I'll definitely look into what's available in my area. It's frustrating that we have to dig around to find these resources when we're already stressed about running out of benefits, but I appreciate you sharing what you learned.
Zadie Patel
good luck with all this bureaucratic BS. the whole system is designed to wear you down so you just give up. even if you win your appeals they'll probably find some other reason to screw you over
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Fatima Al-Hashimi
Ruby, I went through almost the exact same situation last year. Don't give up after the ALJ decision - you absolutely can appeal to the Unemployment Insurance Appeal Board within 30 days. That's your second level of appeal within the NYS Department of Labor system. I'd recommend focusing your Board Review appeal on specific legal errors the hearing officer made rather than just restating your case. The misconduct standard is pretty specific in NY and if they misapplied it, the Appeal Board might overturn the decision. Also, if you have any documentation you didn't present at the hearing (like employee handbook excerpts, witness statements, etc.), you can still submit that with your Board Review request. The whole process took me about 4 months but I eventually won at the Board level and got all my back benefits. Stay persistent!
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Miguel Harvey
•This is so helpful, thank you! I'm definitely going to file the Board Review appeal. Quick question - when you mention submitting new documentation, do you mean things that existed during the original incident but weren't presented at the hearing? Or can you submit things that were created after the hearing? I have some emails I forgot to include initially that might help show the real circumstances around my termination.
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Romeo Quest
•@d69e71ffdcaf That's a great question about the documentation! From my understanding, you can submit evidence that existed at the time of the original incident even if it wasn't presented at the ALJ hearing. Those emails you mention should definitely be included if they help clarify the circumstances of your termination. However, you can't submit evidence that was created after the hearing date. The key is that the evidence must have been available during the time period being reviewed. I'd recommend organizing those emails chronologically and clearly explaining in your Board Review request why they're relevant to showing the hearing officer misapplied the misconduct standard. Don't lose hope - the Appeal Board sometimes takes a fresh look at cases and reaches different conclusions than the ALJ.
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