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Glad you got it resolved! For anyone else reading this thread in the future: there's a difference between resetting your NY.gov ID (which controls access to all NY state services) and resetting your PIN (which is specific to unemployment claims). Make sure you know which one you need help with before calling.
good point! and write down your usernames and passwords somewhere safe so you don't mix them up again lol
Great advice about keeping track of different government logins! I use a password manager now after getting locked out of multiple accounts last year. One tip I learned the hard way - if you're dealing with both federal (IRS) and state (unemployment) stuff at the same time, open them in different browsers or use incognito mode. It helps prevent the confusion that @NebulaNinja experienced. Also bookmark the specific login pages so you don't accidentally end up on the wrong site!
That's such a smart tip about using different browsers! I never thought of that but it makes total sense. I'm definitely going to start doing that when I'm working on multiple government sites. The incognito mode idea is brilliant too - prevents all those saved passwords from auto-filling on the wrong sites. Thanks for sharing!
Just wanted to say I'm in the exact same boat - filed 3 weeks ago, employer contested, still waiting. At least we're not alone in this mess!
I went through this same situation last year and it's incredibly stressful! My claim took about 5 weeks to resolve when my employer contested it. A few tips that helped me: 1) Document everything - save emails, take screenshots of your claim status, keep records of all communication. 2) Check if your state has any emergency assistance programs while you wait. 3) Consider reaching out to your local unemployment office directly if possible - sometimes they can give you a better timeline estimate. Hang in there, the waiting is awful but most contested claims do get resolved eventually. Keep filing those weekly certifications no matter what!
Here's what you need to do step by step: 1. Keep a copy of your fraud form submission (screenshot or confirmation number) 2. Call using claimyr.com to get through to an agent - regular phone lines are impossible 3. Have ready: SSN, old W2s, any old claim info you can find, proof of identity 4. Ask specifically for the PIN reset department 5. If first agent can't help, ask to speak with a supervisor I went through this exact thing last month. The system is ancient and terrible at handling old claims, but there are people who can fix it. Don't give up! claimyr.com saved me hours of hold time.
thank you! super helpful. gonna try claimyr tomorrow morning
saving this comment for later, having the same issue rn 😩
Had this exact same issue last year! The security questions from decades ago are a nightmare. Here's what finally worked for me: I went to my local career center (One-Stop office) and they have a direct line to DOL that bypasses the regular phone system. The staff there helped me get connected to someone who could manually verify my identity and reset my PIN on the spot. Way faster than waiting for the fraud form response. You can find your nearest office on the DOL website under "Career Centers" - totally free service too!
Update: I was able to get my 2019 denial letter! For anyone who might need this in the future, I ended up using Claimyr to get through to an agent (took about 15 mins instead of hours of waiting). The agent was able to see my 2019 claim in their system and emailed me the determination letter within a few hours. My mortgage broker accepted it and we're moving forward. Thanks everyone for your help!
That's awesome! Congrats on getting it sorted out and moving forward with your mortgage. Good to know Claimyr actually worked - I might keep that in mind if I ever need to deal with NY unemployment again. Thanks for updating us with what worked!
Great to see this got resolved! For future reference for anyone else in a similar situation, it's also worth noting that some mortgage lenders will accept alternative documentation if you explain the situation. I had a client who couldn't get their old unemployment records in time, so we provided a signed affidavit explaining the denial along with bank statements from that period showing no unemployment deposits. The underwriter accepted it after some back and forth. Obviously getting the official letter is always best, but don't panic if you hit roadblocks - there might be other options your loan officer can explore.
Sofia Ramirez
Just wanted to add - if you're getting the money order from a grocery store or gas station, double check that they actually have enough cash on hand for a $430 money order. I went to three different places last week before finding one that could do it. CVS and most grocery stores can usually handle larger amounts, but some smaller places have limits. Also bring cash obviously - they won't take cards for money orders. The fee is usually around $1-2 depending where you go.
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Emma Wilson
•That's a really good point about checking if they have enough cash! I didn't even think about that. Also just want to mention - when I got my money order at the post office, they asked for my ID and had me fill out some paperwork since it was over $300. Don't know if other places do this too but bring your driver's license or state ID just in case. The whole process took about 10 minutes but at least I knew it was done right.
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Isabella Ferreira
One more tip that saved me a huge headache - when you're at the post office or wherever getting the money order, ask them to print it clearly or use block letters. My first money order got rejected because they couldn't read the handwriting and it looked like a different name. Had to get a new one and start the whole process over. Also, some places like Walmart have a $1000 daily limit per person for money orders, so if you need multiple orders for some reason, you might have to come back the next day or go somewhere else. The DOL is super picky about everything being perfect so take your time filling it out!
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GalaxyGuardian
•This is such helpful advice! I never would have thought about the handwriting issue. When I was filling out my money order earlier today, I was rushing because I was so stressed about getting it wrong. Good thing I used all caps and wrote really slowly. The postal worker actually double-checked everything with me before I left which was reassuring. Now I'm just hoping they process it quickly once they get it!
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