im in literally the exact same boat except im 68. been trying to reach someone for weeks to figure out my options smh

I'm sorry to hear about your situation. As someone new to this community, I wanted to mention that at 71 with cancer affecting your ability to work, you may also want to look into Medicare benefits if you haven't already - they can help cover some of your medical costs while you're navigating the disability application process. Also, many cancer support organizations have financial assistance programs that might help bridge the gap. The American Cancer Society has a helpline that can connect you with local resources. Wishing you the best! 🙏

I'm in a similar situation and finally got through after weeks of trying. Here's what worked for me: 1) Use Chrome browser in incognito mode, 2) Try filing very early in the morning (like 6-7 AM) when fewer people are online, 3) Have ALL your employment history ready beforehand - employer names, addresses, dates, and reason for separation. The system times out if you take too long entering info. Also, make sure you're on the correct site - it should be my.ny.gov/signin, not any other URL. Don't give up, it's frustrating but once you get it submitted the process moves pretty quickly after that.

I work at a local library in Rochester and we've had several people come in asking for help with unemployment applications when the website wasn't working. What we've found helpful is using our public computers which seem to have fewer issues, and our staff can sit with you while you fill it out if you need assistance. Most libraries have good internet connections and updated browsers. The Monroe County Library system has locations throughout Rochester - you might want to call ahead and ask if they can help you with the online application. It's not the same as in-person DOL service, but at least you'd have someone there to help troubleshoot if the site crashes again.

Just to add - make sure you have your banking info ready for direct deposit setup. It's way faster than waiting for checks in the mail. Also if you worked for multiple employers in the past year and a half, try to get all those details together even if some were part-time or temporary jobs.

Don't stress too much about having everything perfect before you start! I was in the same situation last year when my company had layoffs. The NYS Department of Labor website actually walks you through each step and tells you exactly what info they need as you go. The main things are your SSN, ID, work history for the last 18 months, and basic info about why you're unemployed. If you can't remember exact dates or addresses for previous jobs, you can estimate and update later. The important thing is getting your application submitted quickly so your benefit year starts. You've got this!

ugh the whole immigration/unemployment thing is such a mess. I know someone who was in limbo for months waiting for their green card and couldn't work OR get benefits. really puts you in an impossible situation

This is such a stressful situation to be in. I went through something similar when my OPT was about to expire and my employer was dragging their feet on my H-1B application. From what I learned, NYS Department of Labor is pretty strict about the work authorization requirement - you need to be legally authorized to work to receive benefits. Even though you've been paying in for 3 years, the eligibility rules focus on your current ability to accept work. I'd suggest documenting everything with your employer about the extension delay and maybe consulting with an immigration attorney who might know about any nuances or exceptions. Some people have mentioned that pending applications might affect things differently, but you'll need expert advice on that. Really hope your employer gets their act together soon!

omg this happened to my sister too!! she was a cashier and kept messing up the register, got fired but still got unemployment no problem. definitely apply

I went through something very similar when I worked at a clothing store. Got fired for repeated register shortages and tardiness issues - basically the same performance problems you mentioned. I was terrified they'd deny my claim, but NYS Department of Labor approved it without any issues. The key thing is that genuine mistakes and performance issues are treated differently than intentional misconduct. Your employer will likely receive a form asking why you were terminated, but as long as it wasn't willful violation of company policy or dishonesty, you should be fine. Don't let the fear stop you from applying - you've paid into the system and deserve those benefits when you need them!