New York Unemployment

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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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I've been getting NY unemployment for about 5 months now with Ally Bank (online bank). My payments are consistently 1-2 business days after showing "released" - usually on the faster side since online banks often process ACH transfers quicker than traditional brick-and-mortar banks. What really helped me in the beginning was understanding that "released" just means the state has authorized the payment, but it still has to go through the federal ACH network which has its own processing times. It's like when you mail a letter - dropping it in the mailbox doesn't mean it instantly arrives at its destination. For anyone still anxiously waiting, I'd recommend checking if your bank has a "pending transactions" section in their app or website. Sometimes you can see the deposit there before it officially posts to your available balance. Also, if you're really stressed about it, most banks have 24/7 customer service that can tell you if they see any pending unemployment deposits coming through their system. Hang in there - the money is coming!

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That's such a perfect analogy about dropping a letter in the mailbox! Really helps put the whole process in perspective. I'm still waiting on my first payment (day 3 now) and was getting pretty anxious, but reading everyone's experiences here has been so reassuring. The tip about checking for pending transactions is great - I just looked and actually found it listed there even though it hasn't posted yet! Thanks for sharing your experience with Ally Bank too. It's helpful to hear that online banks might be faster since I'm considering switching from my current big bank after this whole unemployment experience is over.

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I'm also waiting on my first NY unemployment payment and this whole thread has been incredibly helpful! I'm with Capital One and it's been 3 business days since my payment showed "released" - was starting to get really worried but sounds like 3-5 days for the first payment is totally normal. The tip about setting up bank alerts is brilliant, just did that so I can stop obsessively checking my account balance every hour. It's so reassuring to hear from people who've been through this process multiple times that the money always comes through eventually. Thanks everyone for sharing your experiences and timeline details - really helps calm the nerves when you're new to the whole system!

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I'm in a similar boat - just started collecting unemployment last week and have been stressing about my small tutoring side business. Reading through these responses is super reassuring! One thing I learned from my caseworker is that you also need to keep good records of your freelance income in case they ever audit your claim. I've been tracking everything in a simple spreadsheet with dates, client names, and amounts earned. Also wanted to add that the $504 threshold Hannah mentioned can change year to year, so it's worth double-checking the current amount on the NYS DOL website when you file your weekly claims.

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That's such good advice about keeping detailed records! I hadn't even thought about the possibility of an audit. Do you know what other documentation they might ask for if they do audit? I'm thinking I should probably save copies of invoices and maybe even email communications with clients just to be safe. Also really appreciate you mentioning that the income threshold can change - I'll make sure to check the current amount on their website before I file my first claim.

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Great thread everyone! Just wanted to add that when you're reporting your freelance income on the weekly claims, make sure you report it for the week you actually EARNED it, not when you got paid. So if you completed a project on Tuesday but didn't get paid until the following week, you report that income for the week you did the work. This tripped me up initially because I was reporting based on when payments hit my bank account. Also, if you have any business expenses related to your freelance work (like software subscriptions, supplies, etc.), you can usually deduct those from your reported income - but definitely verify this with NYS DOL since rules can be specific about what qualifies as legitimate business expenses.

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I went through this exact situation last year and here's what I learned: NYS Department of Labor will send you a notice about 3-4 weeks before your benefit year ends explaining your options. If you haven't worked enough to qualify for a new claim, they'll automatically check if extended benefits are available based on the state's unemployment rate. If extended benefits aren't triggered, you might still be eligible for other programs like Trade Adjustment Assistance if your job loss was trade-related. The most important thing is to keep filing your weekly claims even if there's uncertainty - don't stop until you get official word that your benefits have ended. Also, make sure your contact info is updated in the system so you don't miss any important notices.

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This is really helpful information! I'm curious about the Trade Adjustment Assistance program you mentioned - how do you find out if your job loss qualifies as trade-related? Is that something you have to apply for separately or does NYS Department of Labor automatically check for that when your regular benefits are ending?

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I'm going through the same thing right now - about 3 weeks left on my benefits and getting really anxious about what comes next. From what I've been able to piece together from the NYS DOL website, you should get a notice in the mail explaining your options, but honestly their communication isn't always clear or timely. I've been keeping detailed records of all my job search activities just in case I need to prove I've been actively looking. One thing that's helped me is setting up an appointment at my local American Job Center (you can find locations on careeronestop.org) - they have counselors who can walk you through the different programs and extensions you might qualify for. They also help with resume review and job search strategies which has been useful since I've been out of work for so long. It's free and way less stressful than trying to navigate the system on your own.

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That's great advice about the American Job Center! I didn't even know those existed. I've been struggling on my own for months and it would be really helpful to have someone walk me through all the options face-to-face. Do you know if they can also help with understanding the timing of when to file for extensions? I'm still confused about whether I should wait for that notice in the mail or be proactive about it.

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Yeah they definitely don't automatically withhold. I forgot to elect it my first few weeks and had to call to change it. The tax withholding election stays in place for all your future weekly claims once you set it up, so you don't have to keep selecting it every week.

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Just to add some perspective as someone who's been through this - I'd strongly recommend electing the tax withholding right from the start. I made the mistake of not doing it initially thinking I'd handle it myself, and it was a nightmare trying to calculate and make quarterly payments while already stressed about being unemployed. The 10% federal and ~3.5% NY state withholding won't cover everything if you have other income, but it's a good safety net and way less stressful than owing a lump sum at tax time.

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This is really helpful advice! I'm new to unemployment and had no idea about the tax implications. So when you say the withholding won't cover everything if you have other income - are you talking about like part-time work while on unemployment, or other sources like investment income? Trying to figure out if I need to worry about quarterly payments too.

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Chase routing number rejected for NY unemployment direct deposit despite accurate information

So I've been trying for over a week now to set up direct deposit for my unemployment benefits through the NYS Department of Labor website and keep hitting a wall. When I try to enter my bank information (it's Chase), I'm getting this frustrating error message saying "This routing number cannot be used. Please use a traditional checking account or check 'cancel direct deposit' and receive a free KeyBank debit card." I triple-checked my routing number (121000497) against my actual check from THOMAS B. ANDERSON and MARY ANDERSON and online banking - it's definitely right! I know for sure this is a regular checking account, not savings or anything special. I've double checked the account number (1234567890) too. The website shows a sample check image that clearly marks where to find the routing number and account number, and I'm 100% following those instructions. The website says: "To register for direct deposit or change your current checking account information, please enter your 9-digit bank routing number and checking account number." And there's a warning that says "Important: Please be sure to enter your checking account information accurately. If you don't enter accurate information, your benefit payments may be delayed for 14 to 21 days." The site also mentions that "Before direct deposit can begin, a test transaction will be sent to your financial institution to verify the routing and account numbers. This test will take approximately 5 days from the time you submit the request for direct deposit." But I keep getting the same error message every time I try: "This routing number cannot be used. Please use a traditional checking account or check 'cancel direct deposit' and receive a free KeyBank debit card." Has anyone else had this problem lately with the NYS Department of Labor website? Do I actually need to just accept the debit card option? I really don't want to wait another 14-21 days for benefits while they mail me a card as the website warns. This is so frustrating! Any help appreciated!

I'm dealing with the EXACT same issue right now! Been trying for 3 days straight with my Chase account and getting that same error message every single time. It's so frustrating because I know the routing number (121000497) and account number are 100% correct - I've checked them against my checks, online banking, even called Chase to verify. The most annoying part is that the error message makes it sound like there's something wrong with my account type, but it's just a regular checking account I've had for years. I've used this same account for direct deposit with other employers without any issues. Reading through all these responses, it sounds like calling the unemployment office is really the only solution, even though getting through seems nearly impossible. I might try that Claimyr service someone mentioned since I literally cannot afford to spend 3+ hours on hold every day trying to get through. Has anyone had success just waiting it out? Like, does the system sometimes randomly start accepting the same routing number after a few days? Or is this definitely something that requires human intervention to fix?

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I don't think waiting it out works unfortunately. I had the same exact issue for over 2 weeks and it never resolved on its own. The system seems to have certain routing numbers flagged and won't accept them no matter how many times you try. From what I've seen in this thread, you really do need to either get the ACH routing number from Chase (which might be different) or talk to an unemployment rep who can manually override the system. The Claimyr service does seem legit based on the other comments - might be worth the cost if you can't afford to spend hours on hold every day like the rest of us!

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I'm going through this exact same nightmare right now! Been stuck on this routing number error for Chase for almost two weeks. What's really frustrating is that I used this same account for my state tax refund direct deposit just last month with zero issues, so I know the routing and account numbers are correct. I tried calling Chase yesterday and the rep confirmed my routing number (121000497) is correct for both checks and electronic transfers - no separate ACH number needed. But the NY DOL system still rejects it every single time with that same "traditional checking account" error message. I'm honestly about to just give up and take the KeyBank card at this point. The whole system is clearly broken and I can't afford to keep waiting for benefits while trying to fight with their glitchy website. It's ridiculous that in 2025 we still can't get a basic direct deposit to work properly. Has anyone who ended up taking the debit card regretted it? Like are there hidden fees or other issues I should know about before I throw in the towel on direct deposit?

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I totally feel your frustration! I went through this exact same thing a few months ago and almost gave up too. The KeyBank card itself isn't terrible - no monthly fees and you can use it at most ATMs without charges, plus you can transfer money out pretty easily once you get it set up online. The main downside is just the delay in getting it (took about 10 days for me) and having to deal with another account/card to manage. But honestly, if you're already two weeks in with no progress, it might be worth just accepting the card so you can start getting your benefits flowing again. You can always try to switch back to direct deposit later once their system hopefully gets its act together!

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