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Just went through this last month! @Miguel here's what helped me get through it smoothly: - Call first thing at 8 AM when they open (way shorter wait times) - Have your W-2s, pay stubs, and employer contact info ready - Write down the rep's name and any reference numbers they give you - The actual interview part only took about 15-20 minutes once I got through They mostly just verify your employment history and ask why you're unemployed. Super straightforward if you have your paperwork organized. You got this! 💪
This is super helpful, thanks! @Caden Do you remember what specific questions they asked about why you're unemployed? Just want to make sure I explain it clearly when I call.
@Caden This is exactly what I needed to hear! The 8 AM tip is gold - I was planning to call in the afternoon like an idiot 😅 Quick question: did they ask for anything specific about your last day of work or final paycheck?
Been through this exact same thing! The TCC call is basically just them verifying info that didn't match up properly in the online system. Usually it's something simple like employment dates or reason for separation that needs clarification. My advice: call on Tuesday/Wednesday mornings around 8:15-8:30 AM (not exactly at 8 when everyone else calls). Have your Social Security card, last few pay stubs, and exact dates of employment ready. They'll ask about your work history, why you left your job, and if you're able/available to work. The whole thing took me maybe 25 minutes once I got through. Don't stress too much - they're just doing their due diligence to make sure everything checks out before approving your claim. You're almost there! 👍
This is really reassuring to hear! @Mason The Tuesday/Wednesday morning tip is brilliant - I never would have thought about avoiding the Monday rush. Quick question: when they ask about being "able and available to work," do they want specific details or just a yes/no answer? Want to make sure I don't overthink it when I'm on the call.
same boat here!! got laid off from my restaurant job and hoping unemployment covers at least my rent. this whole thing is so stressful
Just went through this process myself! At $65k annually, you're looking at roughly $1,250 per week before taxes. In NY, you'll likely hit the maximum weekly benefit of $504 since the formula caps out around that level for higher earners. The good news is that overtime definitely counts - they look at ALL wages reported during your base period. One tip: file your claim online at ny.gov as soon as possible since there's a one-week waiting period before payments begin. Also keep detailed records of your job search activities since NY requires you to document your work search efforts. The process can be overwhelming but the benefits do help bridge the gap while you're looking for your next opportunity!
Same boat here - had to close my photography business last year and couldn't get any unemployment. Ended up having to take a retail job just to qualify for benefits if I ever get laid off again. It's backwards but that's how the system works.
Have you considered looking into New York State's other assistance programs while you're figuring out the unemployment situation? The Department of Social Services has programs like SNAP (food assistance) and emergency cash assistance that might help bridge the gap. Also, if you're planning to shut down the LLC, you might want to consult with an accountant about any tax implications - sometimes there are deductions or loss carryforwards that can help reduce your tax burden. It's not unemployment benefits, but every bit helps when cash flow is tight.
That's really helpful advice about looking into other assistance programs! I hadn't thought about SNAP benefits. Do you know if having an LLC (even one that's not making money) affects eligibility for those programs? I'm worried they might see me as "employed" even though I'm making zero income. And yeah, definitely need to talk to an accountant about shutting down properly - don't want to get hit with unexpected tax issues on top of everything else.
Another tip that might help - if you're still having trouble after the PIN activates, try logging in during off-peak hours (like early morning or late evening). The system tends to be less glitchy when fewer people are using it. I learned this the hard way after trying to certify during lunch breaks and getting nothing but error messages. Also, @Honorah King, make sure you're going to the official ny.gov unemployment site and not any third-party sites that might look similar. There are some sketchy copycat sites out there that can confuse the process. Hope you get it sorted soon!
Great advice about the off-peak hours! I've noticed this with other government websites too - they always seem to work better when everyone's not trying to use them at once. The tip about checking for official sites is super important too. When you're desperate to get through the system, it's easy to accidentally end up on some random site that looks legit but just makes things worse. Thanks for looking out for everyone here! 👍
I had this exact same problem a few weeks ago! The PIN creation process is so confusing - they really don't explain what happens next. What worked for me was logging into the mobile app instead of the website after my PIN was activated. For some reason, the certification option showed up there first before it appeared on the desktop site. Also, try checking under different menu sections - mine was buried under "Weekly Certification" instead of being on the main dashboard where you'd expect it. The whole system is honestly a nightmare to navigate, but don't give up! Once you find it the first time, it gets easier. Sending you good vibes that you get this sorted out soon! 🤞
Thanks for mentioning the mobile app option! I hadn't thought to try that. It's so weird how the same system can work differently on different platforms - you'd think they'd make it consistent. I'll definitely try both the app and looking under different menu sections once my PIN fully activates. Really appreciate everyone sharing their experiences here, it makes me feel less alone in this frustrating process! 😊
PixelWarrior
This is really helpful info! I'm in a similar situation - just started collecting last month and had no idea about the tax implications. Quick question: if I set up withholding now, does it only apply to future payments or can they somehow withhold extra to cover what I've already received without withholding? I'm worried about owing a chunk at tax time like @Amara mentioned.
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Jamal Carter
•Unfortunately, the withholding only applies to future payments - they can't retroactively withhold from what you've already received. But don't panic! You have a few options: you could increase your withholding percentage above the standard rates for future payments to help cover the gap, or make quarterly estimated tax payments to the IRS and NY state for the amount you've already received. I'd recommend calculating roughly what you might owe (10% federal + 3.5% NY state on what you've received so far) and either set aside that money or make an estimated payment. Better to be proactive than get hit with a big bill plus potential penalties later.
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Paolo Longo
Just a heads up for everyone dealing with the phone wait times - I found that calling the Tel-Service line right when they open at 8am tends to have shorter hold times. Also, if you're tech-savvy, the my.ny.gov portal is usually your best bet for making changes to tax withholding since it's available 24/7. I set mine up online in about 5 minutes once I figured out where to navigate. One more tip: keep screenshots of your withholding elections in case there are any discrepancies later - I learned this the hard way when there was a glitch and my withholding didn't take effect for two weeks.
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Alexis Robinson
•That's great advice about calling right at 8am! I've been struggling to get through too. One thing I'd add - if you do use the online portal, make sure to check back in a few days to confirm your withholding election actually took effect. I've heard from a few people that sometimes there can be delays or glitches in the system processing the changes. Also, does anyone know if there's a way to see exactly how much has been withheld so far once you set it up? I want to track this closely so I can adjust if needed.
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