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I went through a similar situation when I was let go during a company restructuring. NYS Department of Labor considers several scenarios beyond just layoffs - including reduction in hours like your sister's case. From my experience, going from full-time to 8 hours weekly definitely qualifies as partial unemployment. The key things that helped my claim were: 1) Having documentation that the hour reduction was employer-initiated, not my choice, 2) Showing I was actively seeking additional work to make up the lost income, and 3) Being completely honest on all forms about my situation. I'd recommend your sister file as soon as possible since there can be a waiting period, and she should gather any written communication about the schedule change. The online application walks you through everything step by step.
I had a similar experience when my retail job reduced my hours from 35 to 10 per week last year. NYS Department of Labor was actually pretty reasonable about it - they approved my partial benefits claim within about 2-3 weeks. The key things I learned: make sure your sister applies online through the official NY.gov website as soon as possible since benefits can be backdated to when you first became eligible, not when you finally apply. Also, she'll need to certify weekly that she's still working those reduced hours and actively looking for additional work. One thing that surprised me was that even with partial benefits, I still had to do the work search requirement - so she should start documenting her job search efforts right away. The combination of her remaining wages plus partial unemployment should help bridge the gap while she looks for something more stable.
Just wanted to share my experience - I had the same issue last week and finally got through! Here's what worked for me: 1. Filed at 3am on Wednesday - way less traffic on the system 2. Used Firefox browser in private/incognito mode 3. Had all my info ready beforehand so I could move through quickly For the phone, I found calling right at 8am when they open gives you the best shot. Still took like 200+ tries but eventually got through. Also make sure you're saving screenshots of any error messages you get - if you miss your filing deadline because of their technical issues, that documentation will help when you talk to a rep. Hang in there, the system is garbage but you'll get through eventually! 💪
Had the exact same issue yesterday! What finally worked for me was switching to a different browser (Edge) and clearing all my cookies first. Also discovered that if you get an error, don't keep refreshing - wait like 10 minutes before trying again or it locks you out for even longer. The phone lines are absolutely brutal right now, I think everyone's having website problems so they're all calling. If you do get through on the phone, ask them to note in your file that you tried to certify online but couldn't due to technical issues - covers you in case there are any late filing penalties later.
This is super helpful! I'm dealing with the same nightmare right now. Question - when you say wait 10 minutes after an error, does that actually reset something in their system or is it just to avoid overwhelming it? Also did you have to start completely over each time or could you pick up where you left off? Really appreciate the tip about asking them to note the technical issues in your file, that's smart thinking ahead! 🙏
Just to add - if you do decide to quit, make sure you exhaust all internal remedies first. NYS Department of Labor will want to see that you tried to resolve the issues through proper channels before leaving. Document your attempts to address the problems with management, HR, or union representatives if applicable. Also, if you have any medical documentation related to workplace injuries or stress, keep copies of everything. The appeals process can take time but many people do win these cases when they have proper documentation.
I actually had a similar experience with unsafe working conditions at my previous job. One thing that really helped my case was taking photos of the safety hazards when possible - like the heavy boxes without proper lifting equipment you mentioned. I also kept a detailed diary of every incident, including dates and any witnesses present. When I finally did quit and applied for unemployment, I made sure to explicitly state in my application that I left due to "unsafe working conditions" rather than just saying I quit voluntarily. The initial review can take several weeks, but don't get discouraged if they deny you at first - many of these cases get approved on appeal when you have good documentation. Also, consider filing a complaint with OSHA about the safety issues regardless of your unemployment claim, as that creates an official record that can support your case.
This is really helpful advice! I hadn't thought about explicitly stating "unsafe working conditions" in the application - I was worried about how to word it without sounding like I'm just complaining. The photo documentation is a great idea too. Did you have any issues with your employer challenging your unemployment claim when they found out you cited unsafe conditions? I'm a little worried about burning bridges but my health has to come first.
Had the same issue last month! My card took almost 3 weeks to arrive. Definitely check that your address is correct in the system first - log into your NY.gov account and verify everything under "Contact Information." If it's been over 2 weeks, call KeyBank at 1-866-295-2955 to check if the card was actually mailed out. Sometimes there are delays on their end that they don't tell you about.
Thanks for the KeyBank number! I've been trying to find the right contact info. Did you have to wait on hold for a long time when you called them? Just want to mentally prepare myself lol
Yeah the hold time was brutal - like 45 minutes when I called. But honestly it was worth it because I found out my card had been returned to sender due to a typo in my apartment number. They were able to fix it and send a new one right away. Might be worth trying that claimyr service people mentioned if you don't want to sit on hold!
I'm in the same boat - got approved 10 days ago but still no card! Reading through these comments, sounds like I should double check my address in the system and maybe call KeyBank if it hits the 2 week mark. Really don't want to get hit with late fees on my rent because of this delay 😩 Has anyone had luck getting emergency payments while waiting for the card?
Unfortunately there's no emergency payment option while waiting for the card - I asked about that when I was in the same situation. Your best bet is to set up direct deposit ASAP if you can. Go to your NY.gov unemployment account, find "Payment Method" and switch it to direct deposit with your bank info. That way future payments will go straight to your account instead of the card. For the money that's already been issued to the card, you'll have to wait until it arrives or call KeyBank to see what's up. The direct deposit change usually takes effect for the next payment cycle.
Caleb Bell
Just went through this exact same situation last month! You definitely qualify - I worked Feb through June and got approved no problem. The key thing is making sure you have all your documentation ready when you apply. Also heads up, the online system can be glitchy so if it gives you trouble don't panic, just try again later or early morning when there's less traffic. Good luck! 🍀
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Elijah O'Reilly
•Thanks for sharing your experience! That's really reassuring to hear from someone who went through the same thing. Good tip about trying early morning - I'll definitely keep that in mind when I apply 🙏
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Fatima Al-Sayed
Just want to add - don't stress too much about the application process! I was in a similar spot last year (worked March-July) and was worried about the same thing. The NY DOL website has a really helpful eligibility tool that walks you through it step by step. Since you made good money those 5 months, you should definitely qualify. One thing I wish I knew earlier - make sure to apply ASAP since there's usually a waiting week before benefits kick in. The sooner you get the ball rolling, the better! 💪
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Isla Fischer
•This is super helpful advice! I didn't know about the waiting week - definitely going to apply today then. Thanks for mentioning the eligibility tool too, that sounds like it'll make the whole process way less stressful 😊
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