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I had trouble getting through to the NYS Department of Labor phone lines when I needed to check on my claim status after filing. If you run into issues reaching them, I found this service called Claimyr that helped me get connected to an actual agent. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really saved me hours of busy signals and dropped calls.
Restaurant industry has been brutal lately. Make sure when you file that you mention the permanent closure - that should help your claim get processed faster since there's no question about the reason for separation. Also start your job search activities right away because NYS has work search requirements you'll need to meet each week.
Don't forget she also needs to file her weekly claims every week even if she hasn't found work yet. Missing those weekly certifications can mess up your benefits big time. I learned that the hard way when I forgot to file one week and had to call NYS Department of Labor to fix it.
Honestly it was a nightmare trying to get through on the phone. Took me like 2 weeks of trying before I could talk to someone. If she runs into phone issues, I recently heard about this service called Claimyr (claimyr.com) that helps you get through to NYS Department of Labor agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Might be worth checking out if the phone lines are still crazy busy.
Same thing happened to me at my restaurant job. Manager started scheduling me for like 10 hours a week total, all split shifts that made it impossible to get another job. I documented everything and when I finally quit, NYS Department of Labor approved my claim after adjudication. The key was showing that the hour reduction made the job unsuitable.
The whole system is rigged anyway. They say unemployment goes down but half the people just stop looking for work or take crappy part-time jobs that don't pay enough to live on. The real unemployment rate is way higher than what they report. Companies just want cheap labor now.
Jamal Edwards
Your boyfriend doing DoorDash would actually be counted as employed in the statistics, even if it's not sustainable income. The unemployment rate measures whether people have any work, not whether they have adequate work or work in their field. That's why the underemployment rate and labor force participation rate give a more complete picture of job market health.
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Giovanni Marino
•thats insane that making $200/week driving for apps counts as employed. the whole system is messed up
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Fatima Al-Sayed
I went through something similar when I was trying to understand why I wasn't eligible for extended benefits. The counselor at the workforce center explained that actual unemployment includes people actively searching, but there are also discouraged workers who aren't counted. Plus people working reduced hours, temporary work, or jobs way below their skill level. The 3.8% is just one piece of a bigger puzzle.
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