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ugh dealing with NYS Department of Labor phone lines is such a nightmare when you need to ask about tax stuff. I spent hours trying to get through about my 1099-G last year. If you need to actually talk to someone about your tax withholdings, I found this service called Claimyr that helps you get through to NYS Department of Labor agents faster. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me so much frustration trying to reach someone.
I'm dealing with something similar - got let go two weeks ago and I've been calling NYS Department of Labor every day trying to get through to someone to ask about my specific situation. The phone system is absolutely terrible, I've been hung up on probably 15 times. Has anyone found a way to actually talk to a human there? I have so many questions about the job search requirements and whether my termination reason will disqualify me.
I had the same problem with reaching them until someone here recommended using Claimyr (claimyr.com). It's a service that calls NYS Department of Labor for you and gets you connected to an actual agent. I was skeptical at first but it actually worked - got through to someone within a few hours instead of days of trying myself. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Might be worth checking out if you're stuck.
The whole system is designed to discourage people from filing honestly. They make it confusing on purpose so fewer people claim benefits. I got fired for 'attendance issues' which was complete BS - I had documented medical reasons for my absences but they didn't care. Still got approved after a long adjudication process but the stress of not knowing for 6 weeks was awful.
Just to add some practical info - when you do file, make sure you have your Social Security number, driver's license, and employment history for the last 18 months ready. Having all that info organized will make the filing process much faster. And remember you'll need to file weekly claims every week after your initial application to keep getting benefits.
This whole timing thing stressed me out so much when I got laid off! I filed on a Thursday and spent the whole weekend worrying I should have waited until Monday or something. Turns out it doesn't matter what day of the week you file, just that you file as soon as you can. NYS Department of Labor processes everything and your benefit week will start from the appropriate Sunday regardless.
Just make sure you keep detailed records of EVERYTHING if you do apply. NYS Department of Labor will ask for proof of your work search efforts, documentation of your reduced hours, and records of all income including freelance payments. I learned this the hard way when they requested an audit of my claim six months later.
Chloe Harris
unemployment and social security are COMPLETELY different!! your employer pays unemployment insurance taxes to the state, not you. social security comes from federal taxes that you and your employer both pay. totally separate systems, totally separate money.
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Diego Mendoza
I was confused about this too when I first started getting unemployment. The NYS Department of Labor website actually has a section explaining how the system is funded if you want to read more about it. But yeah, it's all employer taxes going into a state trust fund.
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Malik Robinson
•Thanks, I'll check that out on their website. Good to know it's all documented there.
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