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I'm dealing with something similar - got let go two weeks ago and I've been calling NYS Department of Labor every day trying to get through to someone to ask about my specific situation. The phone system is absolutely terrible, I've been hung up on probably 15 times. Has anyone found a way to actually talk to a human there? I have so many questions about the job search requirements and whether my termination reason will disqualify me.
I had the same problem with reaching them until someone here recommended using Claimyr (claimyr.com). It's a service that calls NYS Department of Labor for you and gets you connected to an actual agent. I was skeptical at first but it actually worked - got through to someone within a few hours instead of days of trying myself. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Might be worth checking out if you're stuck.
The whole system is designed to discourage people from filing honestly. They make it confusing on purpose so fewer people claim benefits. I got fired for 'attendance issues' which was complete BS - I had documented medical reasons for my absences but they didn't care. Still got approved after a long adjudication process but the stress of not knowing for 6 weeks was awful.
Just to add some practical info - when you do file, make sure you have your Social Security number, driver's license, and employment history for the last 18 months ready. Having all that info organized will make the filing process much faster. And remember you'll need to file weekly claims every week after your initial application to keep getting benefits.
This whole timing thing stressed me out so much when I got laid off! I filed on a Thursday and spent the whole weekend worrying I should have waited until Monday or something. Turns out it doesn't matter what day of the week you file, just that you file as soon as you can. NYS Department of Labor processes everything and your benefit week will start from the appropriate Sunday regardless.
Just make sure you keep detailed records of EVERYTHING if you do apply. NYS Department of Labor will ask for proof of your work search efforts, documentation of your reduced hours, and records of all income including freelance payments. I learned this the hard way when they requested an audit of my claim six months later.
honestly the unemployment system is so broken. they make it nearly impossible to get benefits even when you have legitimate reasons for quitting. good luck dealing with NYS Department of Labor bureaucracy
If you're having trouble reaching NYS Department of Labor to discuss your specific situation, I used a service called Claimyr that helped me get through to an actual agent. You can check it out at claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped when I needed to explain my complicated quit situation to someone who could give me real guidance.
Amelia Cartwright
ugh dealing with NYS Department of Labor phone lines is such a nightmare when you need to ask about tax stuff. I spent hours trying to get through about my 1099-G last year. If you need to actually talk to someone about your tax withholdings, I found this service called Claimyr that helps you get through to NYS Department of Labor agents faster. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me so much frustration trying to reach someone.
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Admin_Masters
•Thanks for the tip! I was wondering how people actually get through to ask questions about the tax forms.
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Chris King
Yeah you should get money back especially if unemployment was your main income source for part of the year. The withholding rate NYS Department of Labor uses is pretty conservative so most people get refunds rather than owing extra.
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