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The NYS Department of Labor phone lines have different hours than the online system. If you need to speak to someone, they're typically open Monday-Friday 8am-5pm, but the my.ny.gov portal for weekly claims is always available. Just make sure you file before your weekly deadline.
Speaking of phone lines, I've been trying to reach them for weeks about my adjudication issue and can never get through. The hold times are insane and half the time I just get disconnected.
I had the same problem with getting through to NYS Department of Labor by phone. I ended up using a service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of trying to call myself.
I had such a nightmare trying to reach someone at NYS Department of Labor when my claim got stuck in adjudication. Spent weeks calling and either got busy signals or got hung up on after waiting an hour. Finally found this service called Claimyr that basically calls for you and gets you connected to an actual agent. They have a website at claimyr.com and there's a demo video showing how it works at https://youtu.be/qyftW-mnTNI. Saved me so much stress honestly.
i went through this whole process last year when my company downsized. honestly the hardest part was just getting through to someone at NYS Department of Labor when I had questions. their phone lines are always busy and the wait times are ridiculous. ended up using this service called claimyr.com that helped me get through to an actual agent. they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. was way easier than sitting on hold for hours
Just to add - there are different types of unemployment situations. Regular UI is what most people think of, but there's also partial unemployment if your hours get cut, and standby status for temporary layoffs where you expect to return to the same job. Each has slightly different rules but all go through NYS Department of Labor.
I had similar confusion when I was dealing with my unemployment claim last year. Couldn't get through to anyone at NYS Department of Labor for weeks to ask about this stuff. Finally found this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Really saved me a lot of headache trying to get answers about my job search requirements.
Louisa Ramirez
The NYS Department of Labor unemployment system is such a NIGHTMARE!! Even if you qualify they make you jump through so many hoops. You have to file weekly claims, do job searches, report any income. And don't get me started on how long adjudication takes when employers fight your claim!
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Drew Hathaway
•I understand the frustration, but the job search requirement and weekly claims are federal requirements, not just NYS Department of Labor rules. Most legitimate claims do get approved eventually, even if there's an initial contest from the employer.
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TommyKapitz
been there! got canned from my warehouse job last year but got benefits no problem. just make sure u file right away cuz there's a waiting period
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