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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I'm dealing with the same exact issue! Filed my claim about 2 weeks ago and got that "please call" message. I've been trying literally every day, multiple times a day, and nothing. The busy signal is soul-crushing at this point. I saw some people mentioning trying right when they open - what time do they actually open? I've been calling around 9am but maybe I need to be earlier? Also really appreciate everyone sharing their experiences here, it helps to know I'm not alone in this nightmare. The stress of needing the money plus not being able to reach anyone is just overwhelming. Hang in there everyone! 💪
They typically open at 8am, so try calling right at 8:00 sharp! I've found that even calling at 8:01 makes a huge difference. The first few minutes seem to be your best shot before the lines get completely overwhelmed. Also, have you tried the callback option if they have one? Some offices offer that instead of waiting on hold. Keep your head up - we're all in this together! 🤞
I'm in the exact same boat! Filed my claim about a month ago and have been getting the runaround ever since. What's really helped me is calling at exactly 8:00 AM when they open - I actually got through twice that way, though one time I got disconnected after waiting 2 hours 😤. I've also been documenting everything like others suggested. One tip that worked for a friend: try calling on Tuesdays or Wednesdays - apparently Mondays and Fridays are the absolute worst. Also, if you have any friends or family who can help call from different numbers simultaneously, that increases your odds. It's ridiculous that we have to resort to these tactics just to get basic assistance, but here we are. Don't give up - I know it's exhausting but persistence does eventually pay off!
This is really helpful advice! I hadn't thought about specific days of the week making a difference. I've been calling randomly throughout the week but I'll definitely try focusing on Tuesdays and Wednesdays. The idea of having multiple people call at once is smart too - I might ask my sister to help. It's crazy that we have to strategize like this just to reach a government office, but I appreciate everyone sharing what's actually worked for them. The 8 AM tip keeps coming up so I'm definitely going to set my alarm earlier tomorrow. Thanks for keeping everyone motivated - this whole process is so demoralizing but knowing others have eventually gotten through gives me hope! 🙏
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I'm so sorry you're dealing with this! I just went through the exact same thing last week - got hung up on three times in a row. What finally worked for me was calling the moment they opened at 8 AM on a Wednesday, and I had all my documents pulled up on my computer so I could answer their questions super quickly. I also wrote down my SSN, claim number, and the specific issue I was calling about so I wouldn't stumble when they asked. It's absolutely ridiculous that we have to strategize like this just to get help with our own benefits, but unfortunately that seems to be the reality. Don't give up - you WILL get through eventually! Also, make sure you're calling the right number for your specific issue - sometimes there are different lines for different problems. Hang in there! 🤞
This is such solid advice! I never thought about having everything written down beforehand - that's probably why I fumbled when I finally got someone on the line last time. The tip about calling the right number for your specific issue is huge too. I wasted so much time calling the general line when I probably needed a different department. It really is insane that we need military-level planning just to access unemployment benefits, but I appreciate you sharing what worked. Going to prep everything tonight and try the Wednesday 8 AM strategy! 🤞
I've been lurking here for weeks dealing with the same issue and finally have something to add! After reading all these great tips, I tried combining a few strategies yesterday and it actually worked. I used the auto-redialer app someone mentioned, called the technical support line (775-684-0350) at exactly 8:02 AM on a Tuesday, and when they answered I politely explained my situation and asked if they could transfer me to someone who could help with my weekly claim issue. The person was super helpful and got me transferred without putting me back in the general queue! The whole call took about 15 minutes instead of the usual hours of trying. It's sad that we need this level of coordination just to get basic help, but this community has been a lifesaver. Thanks everyone for sharing what actually works! 🙏
This is amazing - thank you for sharing the step-by-step breakdown! I love that you combined multiple strategies from this thread and actually got results. The technical support transfer trick seems to be the real secret weapon here. I'm definitely going to try this exact approach tomorrow morning. It's honestly incredible how this community has basically reverse-engineered the DETR system for each other. We shouldn't have to be this strategic, but I'm so grateful people like you are sharing what actually works! 🙌
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I'm dealing with the exact same issue right now! Been locked out of my DETR account for about 2 weeks and the password reset just gives me error messages every time. I've tried calling during different hours but can never get through - it either goes straight to busy signal or hangs up after being on hold forever. Reading through all these comments, it sounds like going to a JobConnect office in person might be my best bet. Has anyone had success with the email approach that @Samuel Robinson mentioned? I'm willing to try anything at this point because I really need to get my claim started. This whole system seems designed to keep people from actually getting help when they need it most.
I feel your frustration! I'm in a similar boat - been locked out for about 10 days now. From what I'm reading here, it seems like the in-person JobConnect office route has the highest success rate. I haven't tried the email approach yet either, but I'm planning to do both - send an urgent email AND visit a JobConnect office this week. @Samuel Robinson do you happen to know what email address works best for DETR issues? Also @Connor O'Brien's advice about bringing all your documents seems solid. We shouldn't have to jump through all these hoops just to access our own accounts, but here we are! Let me know if the JobConnect office works for you - I'll probably try the same approach.
I just went through this exact situation last month! Here's what finally worked for me: I called the DETR number (702-486-0350) at exactly 7:58 AM and kept hitting redial. It took about 30 tries but I finally got in the queue. When I got through, the rep was able to see that my account had been automatically locked due to "suspicious activity" (which was just me trying to reset my password too many times). She unlocked it immediately and helped me set up a new password over the phone. Pro tip: Have your SSN, driver's license number, and last employer info ready. Also, if the phone route doesn't work, definitely try the JobConnect office like others mentioned - my friend had success there too. The key is persistence and having all your docs ready. Don't give up, you'll get through eventually!
This is incredibly helpful! I had no idea that trying to reset your password too many times could trigger an automatic lock - that explains so much about what happened to my account. The 7:58 AM calling strategy with multiple redials seems to be the common theme from everyone who's actually gotten through. I'm definitely going to try this tomorrow morning with all my documents ready. It's good to know that once you actually reach someone, they can fix it pretty quickly. Thanks for sharing the specific phone number too - I wasn't sure I had the right one. Fingers crossed this works for me! 🤞
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I'm dealing with a similar situation right now! From what I've learned lurking in these forums, it seems like Nevada DETR is especially backed up lately. One thing I haven't seen mentioned yet is trying to reach out through your local workforce development office - they sometimes have direct lines to DETR that can help expedite things. Also, if you're still unemployed, make sure you're continuing to file your weekly claims even while waiting for the backdating to be processed, otherwise you might miss out on current benefits too. The whole system is definitely frustrating but reading everyone's success stories here gives me hope! Keep fighting for what you're owed! 🙏
That's a really smart tip about the workforce development office! I never thought about them having direct lines to DETR - that could definitely be a way around the phone system nightmare. And you're absolutely right about continuing to file weekly claims while waiting. I made that mistake early on and it created even more complications. Thanks for the reminder about staying persistent - sometimes we need to hear those success stories to keep going! 💪
Hey @c6513c4cb9d1! I just went through this same nightmare a few months ago in Nevada. What finally worked for me was a combination approach: I kept a detailed spreadsheet of every call attempt (date, time, wait duration), then used that documentation to file a formal complaint with the Nevada Department of Employment's director's office. Within 48 hours of sending that complaint email with my call log attached, someone from DETR actually called ME back! Also, don't forget that Nevada allows backdating up to 52 weeks if you have good cause - things like not knowing you were eligible, computer/internet issues preventing you from filing, or even personal emergencies can qualify. Make sure you have your reasoning clearly written out before you get someone on the phone. The key is being prepared and persistent. You've got this! 🙌
This is such a comprehensive strategy! The formal complaint route with documented call attempts is brilliant - I never would have thought to escalate to the director's office like that. It's amazing they actually called YOU back within 48 hours! That gives me so much hope. The 52-week backdating window is also really encouraging to know. Thanks for breaking down the "good cause" examples too - that helps me understand what kind of documentation I need to prepare. Definitely saving this advice! 📝
Olivia Kay
I've been following this thread closely because I'm dealing with the exact same severance issue - going on 5 weeks now with zero payments. Reading about the "Deductible Income Unit" was a revelation! I had no idea this specialized department even existed. I've been calling the general number and getting transferred to random reps who clearly don't understand how severance timing works with unemployment benefits. They keep asking me to upload the same documents over and over again. One thing I wanted to add that might help others: when I was trying to report my severance initially, the online system only had options for "received" or "will receive" but nothing for the specific timing. I think this is part of what creates the confusion in their system. Has anyone found a way to be more specific about payment dates through the online portal, or does this really require getting to that specialized unit by phone? Also, for those who successfully reached the Deductible Income Unit - about how long did it take for them to actually process the adjustments to your claim? I'm trying to manage my expectations here while my bills keep piling up. This whole experience has been eye-opening about how broken the system really is.
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Zoe Papadopoulos
•You're absolutely right about the online system being way too vague with those reporting options! I ran into the same issue - there's no way to specify that you'll receive payments over multiple dates or that the timing is different from when you reported it. From what I've seen in this thread, it really does seem like you have to call and get to that specialized unit to fix the timing issues properly. The online portal just isn't equipped to handle these nuanced severance situations. I'm in week 3 of waiting myself and planning to try the early morning calling strategy everyone's mentioned. This thread has been more helpful than anything DETR has provided - thanks to everyone sharing their experiences! We really shouldn't have to figure this out on our own.
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Aisha Patel
I'm going through something very similar and this thread has been incredibly helpful! I've been stuck for 4 weeks with my severance package causing a hold-up, even though I won't actually receive any of the money until December. What's really frustrating is that I followed all the online prompts correctly, but apparently the system can't handle the nuance of "future payments." Reading about the Deductible Income Unit is a game-changer - I had no idea this specialized department existed and explains why the regular reps keep giving me the runaround. I'm definitely going to try the 8:01 AM calling strategy and ask specifically for that unit. One question for those who've had success: when you finally got through to the right department, did they ask for any specific documentation beyond the severance agreement? I want to make sure I have everything ready to go when I finally get connected. This whole process has been such a nightmare, but it's reassuring to know there are actually people who can fix these timing issues once you reach them. Thanks to everyone sharing their experiences - this community support means everything when the system is this broken!
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