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Unpopular opinion: maybe we should all just camp outside the DETR office until they sort this mess out. Who's with me? ⛺️✊
Lmao, imagine the look on their faces when they show up to work and see us all there 😂
I mean... at this point, why not? Nothing else seems to be working! 🤷♂️
This exact same thing happened to me last month! The funds were "deposited" but stuck on my old card that had already been deactivated. What finally worked was calling the Way2Go customer service line directly (not DETR) and explaining the situation. They were able to see both cards in their system and manually transfer the funds to my new card. The number is on the back of your new card. It took about 3 business days to show up after they processed it. Hope this helps!
This is amazing! I can't believe I've been spinning my wheels with DETR when the solution was right there with Way2Go customer service. @Miguel Ramos you just gave me hope that I can actually get this resolved quickly. Did you need to have both card numbers when you called them, or just the new one? I want to make sure I have everything ready before I call.
Wow, this is exactly what I needed to hear! I've been calling DETR for 2 weeks straight with zero progress. Going straight to Way2Go makes so much sense - they're the ones who actually control the card system. @Miguel Ramos you re'a hero for sharing this! I m'definitely calling them tomorrow. Did they need any verification info beyond the usual SSN and address stuff?
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I'm going through something very similar and this thread has been incredibly helpful! I've been stuck for 4 weeks with my severance package causing a hold-up, even though I won't actually receive any of the money until December. What's really frustrating is that I followed all the online prompts correctly, but apparently the system can't handle the nuance of "future payments." Reading about the Deductible Income Unit is a game-changer - I had no idea this specialized department existed and explains why the regular reps keep giving me the runaround. I'm definitely going to try the 8:01 AM calling strategy and ask specifically for that unit. One question for those who've had success: when you finally got through to the right department, did they ask for any specific documentation beyond the severance agreement? I want to make sure I have everything ready to go when I finally get connected. This whole process has been such a nightmare, but it's reassuring to know there are actually people who can fix these timing issues once you reach them. Thanks to everyone sharing their experiences - this community support means everything when the system is this broken!
From what I've gathered reading through everyone's experiences, it sounds like having your severance agreement is the main document they need, but I'd also recommend having your last pay stub and any documentation showing the specific payment dates/schedule. Someone mentioned earlier that being super specific about when each payment will be received (not just the total amount) is crucial for them to adjust the system properly. I'm planning to create a simple timeline document that shows exactly when I'll receive each portion of my severance - December in your case - so there's no confusion. It's crazy that we have to become experts in their own system just to get the help we're entitled to, but at least this thread has given us a roadmap! Good luck with the 8:01 AM calling strategy - I'm going to try the same approach this week.
I went through this exact same issue a few months ago and it was absolutely maddening! The key thing that finally resolved it for me was getting through to someone who understood that Nevada DETR treats severance differently depending on whether you've actually received the money or not. What worked for me: I called right at 8:00 AM sharp and kept asking to be transferred until I got someone from what they call the "Deductible Income Unit" - regular customer service reps literally cannot fix severance timing issues. When I finally got the right person, they explained that I needed to report it as "pending severance" with specific future payment dates rather than the lump sum amount. The breakthrough moment was when the specialist manually adjusted my claim to show that I was eligible for benefits until I actually received each severance payment. It took about 2-3 weeks after that call for the back payments to start processing, but I did get everything I was owed retroactively. My advice: document the exact dates you'll receive each portion of your severance (even if it's months away), keep certifying every week no matter what, and don't give up on reaching that specialized unit. The system is completely broken for these situations but there are people there who can actually fix it once you get to them!
This is exactly the kind of detailed success story I needed to hear! Thank you so much for sharing the specific steps that worked for you. The "pending severance" reporting option makes so much more sense than trying to enter a lump sum for money you haven't received yet. I'm going to write down those exact talking points about needing the "Deductible Income Unit" and reporting it as pending with specific future dates. The fact that you got all your back payments retroactively gives me real hope that this nightmare can actually end! I'm setting my alarm for 7:55 AM tomorrow to try the early morning calling strategy. It's frustrating that we have to become detective-level experts in their own system, but at least now I have a clear action plan thanks to everyone sharing their experiences here.
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I'm going through the exact same thing right now - locked out for almost 2 weeks and the password reset just errors out every time! This thread is honestly a goldmine of actual solutions. I'm taking notes on everyone's strategies: the 8:00 AM calling blitz, JobConnect office visits, clearing browser cache, and even the Assembly member constituent services route. It's insane that we need to become amateur detectives just to access our own accounts, but I really appreciate everyone sharing what actually worked. Planning to start with the early morning calling strategy tomorrow (with all docs ready) and work my way through the other options if needed. Fingers crossed one of these approaches breaks through! 🤞
Same here! I've been locked out for about 10 days now and it's driving me crazy. This whole thread has been a lifesaver though - finally some real actionable advice instead of the usual "just keep trying" nonsense. I'm definitely going to attempt the 8 AM calling strategy first thing tomorrow morning. @Geoff Richards let me know how it goes for you! Maybe we can compare notes on what works. It s'honestly shameful that Nevada s'unemployment system is this broken, but at least we re'all helping each other figure out workarounds. Good luck everyone! 💪
I'm in the exact same situation! Been locked out for 2 weeks now and it's been incredibly frustrating. After reading through all these helpful comments, I'm planning to try a multi-step approach: 1. First, I'll attempt the 8:00 AM calling strategy that @Connor Gallagher and @Owen Jenkins mentioned - seems like persistence with early morning calls has worked for several people 2. If that doesn't work, I'll definitely visit my local JobConnect office in person like @Connor O'Brien suggested - bringing all my documents (ID, SSN card, employment records) 3. As a backup plan, I might try reaching out to my Assembly member's office for constituent services help like @Michael Green recommended It's ridiculous that we have to jump through all these hoops just to access our own accounts, but I really appreciate everyone sharing their actual success stories. This thread has been more helpful than anything I've found on the official DETR website! I'll report back on what ends up working for me. Hang in there everyone - sounds like persistence really does pay off eventually! 🙏
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I'm in a similar situation - filed in September and still waiting on payments that are stuck in pending resolution. It's incredibly frustrating, especially when you need the money to pay bills. I've tried calling countless times but can rarely get through. Has anyone had success with actually reaching someone recently? The waiting game is really taking a toll.
I totally feel your pain, Tyrone! The waiting is absolutely exhausting and the stress of not knowing when you'll get your money is overwhelming. I've been in a similar boat and what finally worked for me was calling first thing in the morning right when they open - like literally at 8:00 AM sharp. Also, try calling multiple numbers if they have different lines. Some people have had luck with the Spanish line too if you speak Spanish, as it tends to be less busy. Don't give up - you deserve to get your benefits! Have you tried reaching out to your local assembly member's office? Sometimes they can help push things along.
I'm dealing with the exact same issue - filed back in September and my payments have been stuck in "pending resolution" for months now. It's so frustrating when you're depending on this money to survive. I've tried calling during different times of day but either get busy signals or sit on hold forever. Has anyone tried contacting their local representatives for help? I heard sometimes they can intervene when cases get stuck like this. We shouldn't have to wait this long for our own money!
Connor, I completely understand your frustration! I'm going through something very similar - been waiting since October myself. You're absolutely right about contacting local representatives - that's actually a really good suggestion. I've heard some people have had success reaching out to their assembly member or even the governor's office when cases get stuck this long. It's ridiculous that we have to jump through these hoops just to get our own benefits, but sometimes having someone with more authority advocate for you can help break through the bureaucratic logjam. Have you tried that route yet? Also, keep documenting everything - dates you called, reference numbers, etc. It might help if you do get through to someone eventually.
NebulaNinja
I've been following this thread and wow, there's so much valuable advice here! I'm currently dealing with Nevada DETR myself and have been stuck in the phone loop for about 3 weeks now. @e1d626d161e2 your Assembly member tip is genius - I never thought about going through elected officials for help with unemployment issues. I'm definitely going to try that route first thing Monday morning. @9f241d062528 thanks for mentioning the UI Online backdating option too - I had no idea that existed! It's crazy that we have to become experts in navigating broken systems just to get benefits we're entitled to, but I'm grateful for this community sharing real solutions that actually work. Going to combine the early morning calling strategy with the Assembly member outreach and see what happens. Fingers crossed! 🤞
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Chad Winthrope
•You're so right about having to become experts in broken systems! It's wild that we need a whole community strategy just to access basic benefits. The combination approach seems to be the winning formula based on everyone's experiences here. I'd also suggest keeping a simple notepad by your phone for those 8am calls - jot down who you spoke with, reference numbers, what they told you, etc. Sometimes having that person's name when you call back can help you get routed to someone who actually knows your case. Good luck with the Assembly member route - that seems to be the secret weapon everyone wishes they'd known about sooner! 💪
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Ellie Simpson
Hey @c6513c4cb9d1, I just went through this exact situation a few months ago! After reading all the great advice in this thread, I want to add one more strategy that worked for me: try calling the DETR fraud hotline instead of the main number. I know it sounds weird, but they often have shorter wait times and can transfer you to the right department once you explain you're trying to file for backdated benefits, not report fraud. The number is different from the main line and I got through in about 20 minutes versus the hours I was spending on the regular number. Also, totally agree with everyone saying to document everything - I kept a simple Google doc with dates, times, and what happened on each call. When I finally got through, having those details ready made the whole conversation go much smoother. Don't give up! The money is yours and you WILL get it eventually! 💪
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Isaiah Cross
•That's such a clever workaround @fd274259be3e! I never would have thought to try the fraud hotline - sometimes thinking outside the box is exactly what you need with these systems. The shorter wait times alone make it worth trying. Your Google doc documentation tip is spot on too - having all those details organized probably made you sound way more credible when you finally got someone on the line. Thanks for sharing another creative solution to add to everyone's toolkit! This thread has become like a master class in navigating DETR 😅
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