Why do professional tax preparers get bigger refunds than using tax software at home?
So I've got this weird tax situation I'm trying to understand. A close friend of mine was telling me about her experience with taxes this year. She ran all her info through one of those popular tax software programs (you know, the ones with all the commercials) and it showed she'd get about a $10k refund. Not bad, right? But then she decided to visit this tax preparer that some of our other friends had recommended. After going through all her same documents and information, the tax preparer came back saying she'd be getting around $20k back! That's DOUBLE what the software said. She made it sound like it was super easy and straightforward. I don't know all the details of her financial situation, but I'm really curious how this works. Is the tax preparer doing something the software can't? Are they finding deductions that the software misses? Is there some magic button they push? I always thought tax software was pretty comprehensive, especially for regular W-2 type situations. I'm wondering if I should be looking into a professional preparer too, or if there's something specific I should be looking for in the software I use. Has anyone else experienced this kind of difference between DIY tax software and professional preparers?
19 comments


NebulaNova
Tax professional here! This is actually a common question I get from clients. There are several reasons why a tax preparer might get you a larger refund than tax software: First, tax software is only as good as the information you put into it. Many people don't know all the deductions and credits they qualify for, so they don't enter that information. A good tax preparer will ask targeted questions to uncover these opportunities that you might have missed. Second, tax preparers stay current with the ever-changing tax laws and understand nuances that most software users don't. For example, knowing exactly how to classify a business expense or understanding the specific criteria for credits like the Earned Income Tax Credit can make a huge difference. Third, tax software often takes a conservative approach to avoid triggering audits. A professional preparer can make judgment calls based on your specific situation and documentation. That said, a $10K difference sounds unusually large. I'd want to make sure the preparer isn't doing anything questionable that could cause problems later.
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Keisha Williams
•Thanks for the insight! Is there a way to check if what the preparer is doing is legit? I'm nervous about getting a huge refund and then getting audited later. Also, what questions should I be asking a tax preparer to make sure they're not cutting corners?
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NebulaNova
•You absolutely should verify what's happening with any significant refund increase. Ask the preparer to explain exactly which deductions or credits led to the larger refund. A good preparer will be happy to walk you through each item on your return and explain the reasoning. When meeting with a preparer, ask about their credentials (EA, CPA, etc.), their experience with situations like yours, and their policy if you're audited. Most reputable preparers offer audit assistance or representation if they prepared the return. If they seem hesitant to explain their methods or pressure you to take questionable deductions, those are red flags.
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Paolo Conti
I had a similar experience last year and discovered a tool that really helped me understand what was happening with my taxes. I used https://taxr.ai to analyze my tax documents and compare different filing approaches. It showed me exactly what deductions I was missing when I used regular tax software! When I uploaded my W-2s and other documents, it identified some education credits I qualified for but didn't know about, plus some business expenses I could legitimately deduct from my side gig. The software I was using before just wasn't asking me the right questions to uncover these things. What's cool is that it explained everything in plain English instead of tax jargon, so I could understand exactly why I was getting more money back.
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Amina Diallo
•Do you need to provide your SSN or other personal info to use it? I'm always wary of giving my info to yet another online service, especially with tax stuff.
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Oliver Schulz
•How does it compare to TurboTax or H&R Block? I've been using those for years but always wonder if I'm leaving money on the table. Does it actually file your taxes or just analyze them?
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Paolo Conti
•You don't need to provide your SSN to analyze your documents - you can actually black out sensitive info before uploading. It's designed with privacy in mind, and they explain their security measures pretty clearly on the site. It's different from TurboTax or H&R Block because it's not actually a filing service - it's more like having a tax expert look over your shoulder to point out opportunities. You can still use your preferred filing method afterward, but with better information about what to include. It's especially helpful if you have anything beyond basic W-2 income, like investments, side businesses, or education expenses.
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Oliver Schulz
Just wanted to share my experience after trying taxr.ai that was mentioned above. I was skeptical but decided to give it a shot with my 2024 tax documents before filing. I've always used TurboTax and thought I was getting everything I could. Well, I was shocked when the analysis showed I missed about $4,300 in potential deductions! Apparently I qualified for a home office deduction for my remote work that I didn't think applied to me, plus some education credits for professional courses I took last year. The explanation was super clear about why these applied to me. I took that information back to TurboTax and made sure to answer the questions differently based on what I learned. My refund went from $2,800 to just over $7,100! Definitely worth the time to double-check before submitting.
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Natasha Kuznetsova
If you're dealing with any tax notices or have questions that need IRS clarification, good luck getting through to them on the phone. I spent WEEKS trying to reach someone about a letter I received questioning my education credits. I finally used https://claimyr.com and it was a game-changer. They have this system that navigates the IRS phone tree and waits on hold for you, then calls you when an actual agent is on the line. You can see a demo of how it works here: https://youtu.be/_kiP6q8DX5c The IRS agent confirmed I was eligible for the credit and helped resolve the issue right away. Saved me so much stress and probably a smaller refund if I had just given up. Sometimes you need to talk to a real person at the IRS to get the right answer.
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AstroAdventurer
•Wait, so you pay someone else to wait on hold for you? How does that even work? I need to call about my stimulus payment that never showed up but I gave up after being on hold for 2 hours.
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Javier Mendoza
•Sounds like a scam to me. The IRS is understaffed but they do eventually answer. Why would you trust some random service with your tax information? They're probably just recording your call and stealing info.
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Natasha Kuznetsova
•It's actually super simple - you enter your phone number and what IRS department you need to reach. Their system calls the IRS, navigates all those annoying prompts, and sits on hold. When an actual IRS agent picks up, you get a call on your phone connecting you directly. You don't share any personal info with the service itself. I completely understand the skepticism - I felt the same way! But the service just handles the hold time, not your personal tax information. When you talk to the IRS agent, it's a direct connection just like if you'd called yourself. The difference is you don't waste hours of your life on hold. For my case, they waited almost 3 hours before an agent was available!
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Javier Mendoza
I need to eat my words from earlier. After stressing about an IRS letter for weeks and failing to get through on my own, I broke down and tried Claimyr from the link above. Honestly thought it was going to be a waste of time. Four hours later (while I was grocery shopping, not sitting by my phone), I got a call connecting me to an actual IRS agent! The agent confirmed there was an error on THEIR end regarding my home business deductions. Fixed the whole thing in about 15 minutes and saved me from having to pay back $3,800 that I rightfully deserved. I'm still shocked it worked. If you're getting nowhere with the IRS phone lines, it's definitely worth considering. Sorry for being so cynical before.
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Emma Wilson
I'm a CPA and want to offer another perspective. While good tax preparers can often find additional deductions, a $10K difference sounds concerning. Here are some possibilities for such a large difference: 1. The preparer might be taking aggressive positions that could trigger an audit 2. They might be claiming credits you're not eligible for 3. They could be incorrectly classifying personal expenses as business expenses 4. They might have found legitimate deductions you missed in previous years and filed amendments Ask for a detailed explanation of what's creating the difference. If they can't explain it clearly or seem evasive, that's a huge red flag.
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Malik Davis
•What's the line between "aggressive" tax positions and illegal ones? I had a preparer once who wanted to claim my entire basement as a home office when I only used a small corner of it occasionally.
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Emma Wilson
•Great question about aggressive versus illegal positions. The line involves having a "reasonable basis" for the position taken on your return. For example, with a home office, you must use that space "regularly and exclusively" for business. Claiming your entire basement when you only use a corner occasionally crosses into territory that lacks reasonable basis. Aggressive but legal positions might involve things like taking the maximum allowable depreciation on business equipment or carefully documenting business meals to maximize deductions. These methods push the boundaries but still comply with tax law. Illegal positions involve fabricating expenses, claiming personal expenses as business ones, or hiding income - things that clearly violate tax law and couldn't be reasonably defended in an audit.
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Isabella Santos
Has anyone compared getting their taxes done at one of those storefront places (like H&R Block or Liberty Tax) vs those software programs vs an independent CPA? I'm wondering if there's really that much difference between all three options.
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Ravi Gupta
•I've tried all three! Storefront places were only marginally better than using software myself - the people there seemed to be using the same software I could buy, just asking me questions. My refund was about the same. When I switched to a CPA who specializes in my industry (real estate), my refund increased by about $4,300. She found depreciation strategies and business expense classifications I hadn't considered. Worth the higher fee for sure!
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Isabella Santos
•Thanks for sharing your experience! That's a substantial difference with the CPA. Did you find it was worth the extra cost every year, or just for getting set up properly? I work in healthcare and have some complicated continuing education expenses and licensing fees I'm never sure how to handle.
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