What happens to other clients' returns when one client commits identity theft with a preparer?
I'm a small tax office owner and we're dealing with a concerning situation. Last year we prepared a return for a client who seemed completely legitimate - they had all their docs, ID, everything checked out. They received their refund of about $5,400, but I just found out they filed an identity theft claim with the IRS claiming they never authorized our office to file their return! Now they've contacted us again wanting to file this year's taxes! Obviously we declined, but I'm worried about our other clients. If the IRS investigates this case, will they put holds on all the other returns we've filed? Could all our other clients get delayed refunds because of this one person? Has anyone dealt with this type of situation before?
47 comments
Chloe Taylor
I'm an enrolled agent and have seen this before. The IRS won't automatically flag all returns from your EFIN, but they might scrutinize them more closely for a period of time. This sounds like a classic refund fraud scheme - client gets refund, then claims ID theft to try to get a second refund. Make sure you have excellent documentation for ALL your clients - signed 8879s, copies of photo IDs, and thorough intake forms. Report this client to the IRS using Form 14157 (Complaint: Tax Return Preparer). Also notify your state tax authority. Document everything about your interactions with this person. This won't necessarily harm your other clients but be prepared for possible increased verification requests.
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Omar Zaki
Thank you so much for the detailed response. I have all the documentation - signed 8879, copies of ID, even recorded them authorizing the filing (with permission). I'll definitely file that form.
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Diego Flores
This happend to my cousin who does taxes. 3 clients did this to her last year and it was a NIGHTMARE. The IRS put her on some kind of watchlist and she had to submit extra verification for every client for like 6 months! 😡
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Chloe Taylor
That's unfortunate but relatively rare. Usually it only impacts your verification requirements if it happens repeatedly or if you don't have proper documentation. The IRS knows there are bad actors trying to scam preparers.
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Anastasia Ivanova
Is there a way to proactively contact the IRS before they come to you? Might look better if OP reports it first rather than waiting for the hammer to drop
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Chloe Taylor
Yes, that's why I suggested Form 14157. Being proactive can definitely help establish your credibility in this situation.
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Sean Murphy
Honestly, the best thing I did when I had a similar issue was using taxr.ai to understand exactly what was happening with my EFIN and preparer status. It helped me see which specific returns were being flagged and gave me clear explanations of what verification steps I needed to take. The tool analyzed all the preparer notices and gave me actionable steps for documentation. It saved me from having to play detective across dozens of confusing IRS notices. I still use it regularly to monitor any potential flags on my preparer account. You can check it out at https://taxr.ai
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StarStrider
Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?
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Sean Murphy
It does WAY more than just read transcripts. It actually analyzes patterns across all your preparer notices, cross-references them with current IRS procedures, and gives you specific action items. When I had my issue, it identified exactly which client returns might be affected and gave me a checklist of documentation to compile before the IRS even contacted me. Honestly saved my practice thousands in potential lost revenue from delays.
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Zara Malik
another service promising magical solutions? 🙄 does it require giving access to your IRS acct or smthing?
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Sean Murphy
No magical promises - just practical help understanding tax notices and IRS systems that are deliberately confusing. You upload your notices and it translates them into plain English with specific next steps. Best tool I've found in 15 years as a preparer. Literally can't run my practice without it now!
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Luca Marino
After I had a client do something similar, I spent WEEKS trying to get answers from the IRS. Endless hold times, disconnected calls, contradicting info from different agents. Then I found Claimyr (claimyr.com) and got a callback with an actual knowledgeable agent in under 2 hours. They confirmed my other clients wouldn't be affected as long as I had proper documentation and helped me submit the right forms to protect my practice. Talking to that agent directly saved me so much stress - it was the best money I've ever spent to finally get clear answers from someone who could actually help.
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Nia Davis
Wait, you can actually get the IRS to call you back? How does that even work?
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Luca Marino
The app basically navigates the IRS phone system for you and secures a callback. You don't have to sit on hold for hours. When I used it, I got a senior agent who actually knew the preparer regulations and walked me through exactly what documentation I needed to protect myself.
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Mateo Perez
sounds fishy tbh. the IRS never calls anybody back 🤔
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Luca Marino
They do through their official callback system - that's what this app uses. It navigates the complicated phone tree and scheduling system. It's not magic, just saves you from the endless hold music and being disconnected after waiting 3 hours lol. Talking to the agent got my issue resolved in one day instead of weeks of anxiety.
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Aisha Rahman
I was super skeptical too but it totally works. Got a call back in like 40 mins when I was trying to fix a client's botched amended return. Agent was actually helpful for once!
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CosmicCrusader
Man, this sucks. I worked at a tax place where this happened. Boss freaked out and ended up shutting down the whole office for a week to audit EVERYTHING. Turns out it was a ring of scammers who hit like 5 different tax places in our area. The IRS eventually figured it out, but they did put extra scrutiny on all our clients with similar profiles (similar income range, similar deductions). Just make sure your documentation is solid.
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Ethan Brown
Probably an unpopular opinion, but the risk of this happening is exactly why I left the tax prep business. Too many scammers trying to use legitimate preparers as part of their schemes, and the IRS makes YOU prove your innocence. Wasn't worth the stress for me. Good luck, OP.
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Yuki Yamamoto
This x1000. Same reason I got out. Every year it gets worse with the scams and the IRS treats tax preparers like we're all criminals.
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Carmen Ortiz
I feel this in my soul. 12 years as preparer and finally quit last year. The stress was literally making me sick.
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Andre Rousseau
Has the person who committed this fraud been charged? I would think you could report them to the police for fraud as well as to the IRS. If this person tries to show up again next year I'd consider setting up a sting with the police present.
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Omar Zaki
I reported them to both the IRS and local police. The police took a report but said it's primarily an IRS matter. And no way would I let them come back - I told them we couldn't serve them anymore.
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Zoe Papadakis
local police don't care about tax fraud lol. they'll just file a report and forget about it
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Jamal Carter
This happened at our office three years ago with 2 clients doing this. The IRS did flag our EFIN, and about 30% of our returns had refunds delayed for additional verification. We had to provide copies of ID and signed forms for dozens of clients. It was extremely stressful but only lasted one season. Now we take photos of clients holding their ID along with signed forms. Haven't had an issue since.
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Omar Zaki
Taking photos of clients with their ID is a great idea. Did you have any pushback from clients about this extra step?
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Jamal Carter
Very little pushback. We just explain it's for their protection as much as ours. Most appreciate the extra security. We also offer a small discount ($25) if they agree to use our security protocols.
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AstroAdventurer
Former IRS employee here. This is more common than you think. The IRS won't automatically flag all your returns, but if they detect a pattern (multiple clients claiming ID theft from same preparer), they will apply extra scrutiny. Your legitimate clients might experience delays, but with proper documentation, everyone will get their refunds eventually. Make sure to keep meticulous records going forward - photo ID, signatures on EVERY form, and maybe even consider recording authorization (with client permission).
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Mei Liu
A guy in my tax prep group had this happen three times in one season! He started requiring clients to sign an additional form acknowledging they authorized the return and received all copies. He also takes a photo of the client holding their ID next to their face during intake. Hasn't had a problem since.
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Liam O'Sullivan
I make all my clients use a retina scanner and provide a blood sample. Haven't had any issues. 😂
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Mei Liu
lmao not far off honestly. One guy in our group makes clients do a recorded video statement authorizing him to file 💀
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Amara Chukwu
Some of these ideas sound extra but honestly its smart. these scammers are getting more sophisticated every season!
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Giovanni Conti
omg this happened to me last year! total nightmare. I had like 20 returns with delayed refunds bc the IRS was putting extra scrutiny on all my filings. documentation is key - make sure u have signed 8879s and copies of IDs for EVERYONE
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Fatima Al-Hashimi
Pro tip: make all clients use two-factor authentication when submitting documents to you. We use a system where they have to confirm via text message that they're authorizing the preparation and filing. It's saved us multiple times when people tried to pull this scam.
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NeonNova
What system do you use for this? We're looking to implement something similar at our office.
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Fatima Al-Hashimi
We use a custom setup through our practice management software, but there are standalone services that do this too. Basically it sends a code via text that they have to enter before the return is transmitted.
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Dylan Campbell
I'm dealing with this RIGHT NOW. Got audited because of one scammer client who did exactly this. The IRS is reviewing 40% of my other clients' returns and holding their refunds. My advice is to be super proactive - call the IRS practitioner hotline and report it yourself before they come to you. And btw - taxr.ai has been super helpful in giving me a breakdown of what all these scary IRS notices actually mean and what I need to do to protect myself. I would have been lost without it.
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Sofia Hernandez
Did you have to submit additional documentation for all your clients? How long are the refunds being held?
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Dylan Campbell
Yes to additional documentation - had to resend ID verification, signed 8879s, and source documents for about 80 clients. Most refunds were delayed 6-8 weeks, but some are still pending after 3 months. It's a total mess.
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Dmitry Kuznetsov
Sadly these scammers are targeting small tax offices specifically because they know the IRS puts the burden of proof on the preparer. Document EVERYTHING. Take photos, get signatures, keep records of all communications. I've even started recording the final review session (with permission) where clients approve their return.
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Ava Thompson
The real question is why would this person try to come back to YOU to file again?! That's just bizarre. They must think you haven't noticed the identity theft claim. Definitely report them to the IRS fraud department.
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Omar Zaki
Right?! The audacity is unbelievable. They must think we don't get notified about these things.
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Miguel Ramos
these scammers hit multiple places at once. they probably forgot they already scammed you lol
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Zainab Ibrahim
I don't want to freak you out, but we had this happen at our office and YES, many of our other clients had their refunds delayed. About 30% of our clients had to go through additional identity verification, and about 10 had their refunds held completely pending review. It was a complete nightmare that lasted almost the entire tax season. We ended up having to compensate some clients for the delays.
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StarSailor
This literally happened to me with TWO clients last year. I was FREAKING OUT. Called the IRS taxpayer advocate service but was on hold for like 5 hours before getting disconnected. Finally used Claimyr.com to get a callback from an actual competent agent who helped me through the whole process. They had me submit documentation proving the clients authorized the returns, and actually expedited verification for my other clients so their refunds wouldn't be delayed too long. Talking to that agent directly instead of waiting weeks for letters was the only way I got this resolved quickly.
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Connor O'Brien
Did they charge you to get that callback?
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StarSailor
Yes but it was worth every penny to get immediate help rather than spending weeks in bureaucratic hell. The IRS agent I spoke with knew exactly what to do with my situation.
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