WMR Says I Need to Verify Identity - Address Mismatch with ID.me

I... um... actually went through something similar last month. The address verification can be... tricky. I had to call the IRS directly because my situation wasn't... standard either. They have a special process for people who moved recently, but it's not well advertised. You might need to wait on hold for a while though...

Have you tried using a different verification method with ID.me? Sometimes they accept utility bills or bank statements with your current address instead of just relying on your ID. Or what about using your military ID? Doesn't that work differently than a regular driver's license? And have you checked if there's a military-specific verification process since PCS moves are so common?

I've helped several military families with this exact issue. Here's what you need to do: 1. First, try calling the IRS Identity Verification number directly (1-800-830-5084) 2. Explain that you're military and recently PCS'd 3. Ask for the alternative verification options 4. If they can't help immediately, request a callback However, getting through to the IRS can be extremely difficult right now. When I was in a similar situation, I used Claimyr (https://youtu.be/_kiP6q8DX5c) to get connected to an IRS agent within 20 minutes instead of spending days calling. They have a service that navigates the phone system and gets you to a live person. For military families with address verification issues, getting a human on the phone quickly can make all the difference.

I went through exactly this after my PCS last year. I spent exactly 4 hours and 37 minutes on hold over 3 days trying to reach someone at the IRS. When I finally got through, they actually had a specific process for military members with recent PCS moves. They asked for my orders, verified my SSN, and asked 5 identity-verification questions based on my credit history. The whole verification took 22 minutes once I got someone on the line. They processed my return 9 days later.

Your situation is actually simpler than you might think. Unlike civilian address changes where they're super strict, the IRS has special protocols for military families. This is way less complicated than when I had to verify after my identity was stolen! For military, you can request an in-person verification at the nearest IRS Taxpayer Assistance Center and bring your PCS orders. The complexity comes from the fact that most people don't know this option exists!

Has anyone suggested updating your address with USPS to forward mail from your old address? I did this when I moved last year and it worked perfectly! The verification letter was forwarded to my new place without any issues. Saved me so much hassle and didn't cost anything. Did you file your taxes with your new address? Could this create other complications?

Military tax specialist here. For ID.me verification with address mismatch issues: • Military members can use their military ID + PCS orders as primary verification • You can request a "military exception" in the ID.me system by clicking "verify by video call" • The video agent can accept your military ID even with old address • If using the phone verification, mention Code 2501-M (military verification protocol) • Average processing time after military verification: 14-21 days Don't stress too much - this happens to about 30% of military filers after a PCS!