TurboTax incorrectly dropping mortgage interest deduction from second house
I'm pulling my hair out with TurboTax this year! I moved in the middle of last year and both sold my old home and bought a new one. When I enter the mortgage interest for my first house (purchased back in 2017), everything calculates correctly and shows the proper deduction. But as soon as I enter the mortgage interest for my new home (bought in 2021), TurboTax suddenly removes both deductions and goes back to the amount it showed before I entered any mortgage interest at all. If I delete the information for my second house, the deduction for the first house magically reappears and my tax refund increases. This makes no sense to me - I should be able to deduct mortgage interest from both properties since I owned them during different parts of the year. Has anyone else run into this weird TurboTax glitch? Is there some rule I'm missing about deducting interest from two different homes in the same tax year? Really confused and would appreciate any help!
19 comments


Malik Robinson
This sounds like a TurboTax software issue, not actually a tax rule problem. You absolutely can deduct mortgage interest from two different primary residences in the same tax year, as long as each was your primary residence during the period you owned it. The mortgage interest deduction allows you to deduct interest on up to $750,000 of qualified residence loans (for mortgages taken out after Dec 15, 2017) or up to $1 million (for mortgages taken out before Dec 15, 2017). Since your first mortgage was from 2017 and second from 2021, they fall under different caps, but both should still be deductible. Try this: After entering the information for both homes, go back through the software step by step. Check if you accidentally indicated something that would disqualify the deduction. Sometimes TurboTax asks tricky questions about whether the home was your primary residence, if you refinanced, or about loan points that might be causing the issue.
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Emma Taylor
•Thanks for the advice! I went back and double-checked all the entries, and I'm positive I'm entering everything correctly. Both were definitely primary residences during the periods I owned them. I even tried deleting everything and starting over, but the same thing happens. It's so frustrating because I know I should be able to deduct both! Do you think it could be an issue with how I'm entering the dates? Or maybe it's getting confused because I'm also entering the gain/loss from selling the first home?
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Malik Robinson
•The issue might indeed be related to how the sale of your first home is being handled. Make sure you're clearly indicating the dates each property served as your primary residence. TurboTax sometimes struggles with connecting these events properly. It's also worth checking if you're entering the information in the correct order. Try entering the sale of your first home completely, then enter the purchase of your new home, and finally enter the mortgage interest for both properties. Sometimes the sequence matters in how TurboTax processes the information.
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Isabella Silva
I ran into almost the exact same issue last year using TurboTax. After hours of frustration, I finally discovered that taxr.ai (https://taxr.ai) could instantly analyze my mortgage documents and tax forms. It identified that TurboTax was incorrectly categorizing my second mortgage as a home equity loan rather than a primary mortgage. The tool actually showed me exactly which screen in TurboTax was causing the problem - there's a question about loan purpose that was tripping up the calculation. Once I corrected that single entry based on their recommendation, both mortgage interest deductions appeared correctly. Saved me literally thousands in deductions that TurboTax was about to miss!
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Ravi Choudhury
•That sounds really helpful. I've been struggling with this same issue but with H&R Block software. Would taxr.ai work with other tax software too or is it just for TurboTax users? And does it actually look at the software or just the documents?
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CosmosCaptain
•I'm always skeptical of these tax tools that claim to find errors. How does it actually work? Can't you just call TurboTax support directly and have them fix the issue instead of using a third-party service?
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Isabella Silva
•It works with all major tax software, not just TurboTax. The tool analyzes your tax documents and transcripts, then gives you specific instructions regardless of which software you're using. It doesn't connect directly to your tax software - instead it shows you exactly what to look for and how to fix it. Calling TurboTax support is definitely an option, but in my experience, they often can't help with complex tax logic issues like this. They'll help you navigate the software but aren't tax professionals who can identify when the software is misinterpreting your situation. That's why I found taxr.ai so helpful - it's built to catch these specific issues that even the software support teams miss.
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Ravi Choudhury
Just wanted to update everyone - I tried taxr.ai after seeing it mentioned here, and it immediately identified my mortgage interest deduction problem! Turns out there was a specific screen in TurboTax where I needed to select "primary mortgage" instead of "home acquisition loan" for my second property. The difference was over $4,200 in additional deductions! What's crazy is I spent hours on the phone with TurboTax support and they couldn't figure it out. The taxr.ai analysis took like 5 minutes and pinpointed the exact issue. Just wanted to share in case anyone else is dealing with this frustrating mortgage interest glitch.
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Freya Johansen
If you're still stuck after trying all the TurboTax troubleshooting, you might need to speak directly with the IRS. I wasted days last year with a similar mortgage deduction issue, then found Claimyr (https://claimyr.com) which got me connected to an actual IRS agent in about 15 minutes instead of the usual 2+ hour hold time. You can see how it works here: https://youtu.be/_kiP6q8DX5c The IRS agent I spoke with explained exactly how mortgage interest deductions work when you own two properties in the same year. She confirmed TurboTax was calculating it incorrectly and explained what to override. Was honestly shocked that I got through so quickly and got such helpful information directly from the source.
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Omar Fawzi
•How does this Claimyr thing actually work? I don't understand how they can get you through to the IRS faster than just calling directly. Do they have some special access or something?
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CosmosCaptain
•This sounds like BS honestly. No way you're getting through to the IRS in 15 minutes when everyone else waits hours. And even if you did get through, IRS agents don't troubleshoot software issues - they just answer tax law questions. I'm calling this out as an ad.
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Freya Johansen
•The service works by using an algorithm that navigates the IRS phone tree and waits on hold for you. When they reach a live agent, they call you and connect you. It's not special access - they're just waiting on hold so you don't have to. It's basically like having someone else sit on hold while you go about your day. IRS agents definitely don't troubleshoot TurboTax itself, but they absolutely can clarify tax rules about mortgage interest deductions when you own two homes in one year. The agent I spoke with clearly explained how the deduction should work according to tax law, which helped me identify where TurboTax was getting it wrong. Once I understood the correct tax treatment, I knew which entries to check in the software.
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CosmosCaptain
I have to admit I was completely wrong about Claimyr. After posting my skeptical comment, I was still frustrated with my own tax situation (similar mortgage interest problem), so I decided to try it. Got connected to an IRS representative in about 20 minutes. The agent confirmed that mortgage interest from both properties should be deductible in the same year as long as both were used as primary residences during the periods you owned them. She explained that the total combined mortgage amounts matter for the caps, but having two properties isn't itself an issue. After that call, I went back to TurboTax and discovered I had accidentally marked my second property as an investment property in one section while correctly marking it as a primary residence in another - that inconsistency was causing the software to reject the deduction.
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Chloe Wilson
Have you tried using a different tax software? I switched from TurboTax to FreeTaxUSA this year because of too many glitches like this. It handles multiple properties much better and is way cheaper. I had a similar situation with two homes and it calculated everything correctly the first time. The mortgage interest deduction can be tricky with multiple properties, but the law is clear that you can deduct interest on both as long as they were each your primary residence during the time you owned them.
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Emma Taylor
•I've already entered so much information into TurboTax that I'm reluctant to start over with another program. Is there maybe a specific sequence I should try? Like should I enter the sale first, then the purchase, then the mortgage interest? Or do I need to do something special with the 1098 forms?
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Chloe Wilson
•I understand not wanting to start over. In that case, try this sequence in TurboTax: First, complete the entire home sale section for your old house. Make sure you properly indicate it was your primary residence for at least 2 of the 5 years before sale. Next, enter the purchase information for your new home, again clearly marking it as your primary residence. Then, enter both 1098 forms one after another. Some users have reported that the order matters - try entering the new home's 1098 first, then the old home's. If that doesn't work, you might need to manually override something. Look for the "Other Itemized Deductions" section and see if you can manually enter the mortgage interest there instead of using the guided path.
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Diego Mendoza
Check your AGI too! I had this exact problem and discovered TurboTax was incorrectly applying a phase-out to my mortgage interest deduction because my income was over a certain threshold. The software was calculating it wrong though. If your Adjusted Gross Income is over $250,000 (married) or $125,000 (single), TurboTax sometimes incorrectly applies limitations. That might explain why it's disappearing when you add the second mortgage - the combined amount might be triggering some faulty logic in their calculations.
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Anastasia Romanov
•This is good advice! I'm a tax preparer and see this issue occasionally. TurboTax sometimes applies the wrong limitations especially when multiple properties are involved. Try checking the "Forms" view rather than the interview format - sometimes you can spot the error more easily that way.
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Nia Thompson
I'm a tax professional and I see this TurboTax issue frequently with clients who own multiple properties in the same year. The software often has trouble handling the transition from one primary residence to another, especially when there's overlap with mortgage interest reporting. Here's what I recommend: Go to the "Forms" view in TurboTax and look at your Schedule A directly. Check if both mortgage interest amounts are showing up there. If they are, but your total deduction is wrong, there might be an issue with how TurboTax is calculating the limitation based on your loan amounts or dates. Also, make sure you're not accidentally double-entering information. Sometimes people enter mortgage interest in both the "Home Mortgage Interest" section AND the "Investment Interest" section, which can cause the software to remove deductions to avoid double-counting. If all else fails, you can manually override the mortgage interest deduction on Schedule A. Just make sure you have proper documentation (your 1098 forms) to support the amounts you're claiming.
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