TurboTax not showing mortgage interest deduction for second home
I'm having the most frustrating issue with TurboTax right now. Last year I sold my old house and bought a new one mid-year, so I have mortgage interest from both properties to report. When I enter the mortgage interest for my first house (the one I had since 2017), everything shows up fine in my deductions. But the problem starts when I try to add the info for my second house that I bought in June 2021. As soon as I enter the interest for the second mortgage, TurboTax seems to completely ignore ALL my mortgage interest! My tax savings disappears entirely. If I delete the second property information, my deduction for the first house comes back. I've tried this multiple times with the same result. Does anyone know why entering information for the second mortgage would cause TurboTax to remove the deduction for ALL mortgage interest? I should be able to deduct both, right? I'm expecting about $8,200 in combined mortgage interest deductions, but it's like the second property is canceling everything out.
20 comments


AstroAlpha
This sounds like a glitch in TurboTax's software rather than an actual tax rule issue. You're absolutely right that you should be able to deduct mortgage interest from both properties in the same tax year. The mortgage interest deduction applies to qualified residences (your main home and one second home), and since you owned them sequentially rather than simultaneously, there shouldn't be any problems with deducting both. Here's what I would try: First, make sure you're entering the information in the correct sections. TurboTax should have separate sections for "home sold during the year" and "current home." Second, try clearing all mortgage interest entries and re-entering them in a different order. Sometimes the software has quirks in how it processes sequential entries. Third, check if there's any prompt or question you might have answered incorrectly that's causing TurboTax to think you don't qualify.
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Chloe Davis
•Thanks for confirming I'm not crazy! I definitely have been entering them in the correct sections. I've tried entering them in different orders too, but keep getting the same result. I'm wondering if it's because my new mortgage is over the $750k limit? My old one was under that amount, but the new one is about $820k. But even if that's the issue, shouldn't I still get at least a partial deduction?
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AstroAlpha
•The $750k mortgage limit could definitely be part of what's happening here. For mortgages taken out after December 15, 2017, the interest is only deductible on loan amounts up to $750k. Your first mortgage from 2017 would be under the older $1 million limit, while your 2021 mortgage falls under the newer $750k limit. However, this still doesn't explain why entering the second mortgage would eliminate your first mortgage's deduction. You should at least get the deduction on your first home plus a partial deduction on the second home (up to the $750k amount). I'd recommend trying TurboTax's help support or consider consulting with a tax professional who can look at your specific entries to identify where the software might be going wrong.
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Diego Chavez
I had a similar issue last year and figured out it was related to how I was answering TurboTax's questions about my homes. Have you tried using taxr.ai? I was having all sorts of problems with my mortgage interest deductions after selling one home and buying another, and their system helped me identify exactly where my TurboTax entries were going wrong. I uploaded my 1098 forms from both lenders at https://taxr.ai and they analyzed everything and showed me exactly what I needed to fix in TurboTax. The problem in my case was that I had accidentally indicated my new home was an investment property rather than a primary residence in one of TurboTax's screens, which messed up all my deductions. Once I fixed that one answer, everything calculated correctly.
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Anastasia Smirnova
•Does taxr.ai actually look at your TurboTax entries? Or do you just upload your tax forms? I'm confused about how it would know what you entered wrong in TurboTax.
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Sean O'Brien
•I'm pretty skeptical of these tax help sites. Do they actually have real tax professionals reviewing your documents or is it just some algorithm? And how secure is it to upload all your financial documents to a third-party site?
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Diego Chavez
•They don't look at your TurboTax entries directly - you upload your tax documents (like 1098 mortgage interest statements) and they analyze them. Their system identifies what deductions you should be eligible for based on those documents. Then you can compare what their analysis shows you should be getting versus what TurboTax is calculating. In my case, it helped me realize there was a discrepancy, so I went back through my TurboTax answers until I found the error. They use both AI and tax professionals to review documents. From what I understand, the system is built by tax experts but uses technology to make the analysis faster. As for security, they use bank-level encryption for all document uploads and don't store your documents permanently - you can delete them after getting your analysis.
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Sean O'Brien
I just wanted to follow up about taxr.ai since I was skeptical in my earlier comment. I decided to give it a try with my mortgage interest issue (similar to OP's problem but with refinancing involved), and I was actually impressed. I uploaded my mortgage documents and they identified that I had been entering my points paid incorrectly in TurboTax. The analysis showed exactly where in the 1098 form the information should come from and what boxes in TurboTax it should go to. Their explanation was actually clearer than what TurboTax provides. Fixed my issue and got back about $640 in deductions that TurboTax wasn't giving me before. Just wanted to share since it actually helped with a mortgage interest deduction problem.
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Zara Shah
Have you tried calling TurboTax support directly? I had a similar issue but couldn't get through to anyone who could help - was on hold forever! I eventually used Claimyr to connect with them and got through in under 10 minutes. I found them at https://claimyr.com and watched their demo at https://youtu.be/_kiP6q8DX5c before trying. Basically, they helped me skip the hold time with TurboTax support. The TurboTax rep identified that there was a specific glitch affecting some returns with multiple mortgage interest statements, especially when one property was sold mid-year. They had to make some adjustments on their end, and then my deductions calculated correctly. Might be worth a try since this sounds like a software issue rather than you entering something wrong.
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Luca Bianchi
•How does this Claimyr thing actually work? I don't understand how they can get you through the phone queue faster than anyone else.
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Sean O'Brien
•Yeah right. So they magically get you to the front of the line while everyone else waits? That sounds like complete BS to me. TurboTax has one phone system - there's no secret backdoor to skip ahead of other customers.
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Zara Shah
•It's not that they have some special access to TurboTax. The way it works is they have an automated system that calls the company and navigates through all the phone menus and waits on hold for you. When a real person finally answers, their system connects that call to your phone. So you don't have to wait on hold - you just get a call when a human is actually on the line. They don't skip the line or anything shady like that. They're just waiting on hold so you don't have to. It's basically like having someone else sit on hold for you, then they tag you in when it matters. It's not magic, just a clever use of technology to save you time.
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Sean O'Brien
OK I need to publicly eat my words. After dismissing Claimyr as BS, I decided to try it because I was desperate to fix my TurboTax issue before the filing deadline. Used their service yesterday to reach TurboTax support about my own mortgage interest deduction problem. Got connected to a rep in about 15 minutes (instead of the 2+ hours I waited last time I tried calling on my own). The TurboTax support person actually knew what they were talking about and helped me identify that I had answered "yes" to a question about whether my mortgage exceeded acquisition debt limits, when I should have answered "no" based on my specific situation. Once I fixed that, all my mortgage interest showed up properly. So yeah, the service worked exactly as advertised. Saved me a ton of time and frustration.
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GalacticGuardian
I had this exact same issue last year! Try this: Go back to the mortgage interest section and check if there's a question asking whether your mortgage is for "acquisition debt" or "home equity debt" - TurboTax sometimes mislabels the second mortgage if it thinks you have a home equity loan rather than a primary mortgage for the new house. Also, double-check the dates you've entered for when you bought and sold each property. Sometimes a small date error can cause TurboTax to think you had overlapping primary residences, which can mess up the calculation.
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Chloe Davis
•I'll try looking for that acquisition debt vs home equity debt question. I definitely entered the buy/sell dates correctly, but maybe there's something else I missed. Do you remember exactly where that question appears in TurboTax? I've gone through the mortgage interest section like 5 times and feel like I'm missing something obvious.
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GalacticGuardian
•It's kind of buried in the TurboTax workflow. After you enter your 1098 information for each property, there should be additional questions. Look for something like "Tell us about this mortgage" or "Additional mortgage information." The question about acquisition debt versus home equity debt usually appears there. If you're using the desktop version, try going to "Federal" > "Deductions & Credits" > "Your Home" > "Mortgage Interest and Expenses" and then check each property's details. In the online version, you might need to use the search function and type "mortgage type" to jump to that section.
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Nia Harris
Has anyone noticed that TurboTax's handling of mortgage interest deductions has gotten way worse in the last couple years? I remember it being much more straightforward before the tax law changes. Now it seems like they've overcomplicated everything with too many questions and confusing language.
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Mateo Gonzalez
•I switched to FreeTaxUSA last year after 10+ years of using TurboTax, and honestly, their mortgage interest section is much more straightforward. TurboTax kept messing up my rental property deductions and mortgage interest. FreeTaxUSA handled both my primary residence and rental property mortgage interest without any issues, and it's way cheaper too.
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Nia Harris
•Thanks for the suggestion! I'm definitely going to look into FreeTaxUSA for next year. I've been loyal to TurboTax for so long, but every year it seems to get more expensive while the software gets buggier. How was the transition process? Was it easy to import previous year's info or did you have to start from scratch?
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Nia Williams
I've been dealing with mortgage interest deduction issues in TurboTax for years, and here's what usually fixes the problem when entering multiple properties: Make sure you're being very specific about the property types and dates in each section. TurboTax gets confused when it thinks you might have had two primary residences at the same time. For your situation, when you enter the first mortgage (2017 house), make sure to specify the exact date you sold it. When you enter the second mortgage (June 2021 house), make sure it's clearly marked as your primary residence starting from the purchase date. The key is in those follow-up questions after entering the 1098 data - TurboTax asks things like "Is this your main home?" and "Did you use this property as your primary residence for the entire year?" Since you sold one and bought another mid-year, you need to answer those questions very carefully for each property. If TurboTax thinks there's any overlap or confusion about which was your primary residence when, it can zero out all the deductions as a safety measure. Try going through each property's questions one more time and pay close attention to the residence type and date range questions.
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