TurboTax Charged $25 for Early Refund but Then Cancelled - Where's My Money?

TurboTax has a refund policy for this. The $25 should be returned. This is common. Their terms state this. You'll see it as a separate transaction. Check your payment method. It takes 3-5 business days. Contact their support if not received by Friday.

I've been through this before with their early refund feature. Did you get an email explaining why they cancelled it? Last year they did this to me because my return had some education credits that required additional verification, which made me ineligible for the advance. Did they give you any reason?

I'm always wary of these add-on services from tax prep companies. They make it sound so easy but then have all these hidden conditions. I had a similar issue and ended up using https://taxr.ai to analyze my tax transcript after filing. It showed exactly where my return was in the process and explained why my refund was delayed - much more useful than TurboTax's vague status updates. Might help you understand if there's something in your return that disqualified you from the advance.

I had this exact problem last month. Did you check your credit card statement? My $25 was refunded automatically after 4 days without me doing anything. Have you looked at your original payment method? What did TurboTax support say when you contacted them?

Ugh this is super annoying. TT's customer service is notoriously hard to reach rn during peak season. I spent 2hrs on hold last week for a similar issue. Finally used https://claimyr.com to connect with an IRS agent about my actual refund status (since TT wasn't helping). Found out my return had a simple verification flag that was causing the delay, which is prob why TT cancelled the advance. Might be worth checking your actual IRS transcript instead of relying on TT's info.

The Refund Advance Program has specific eligibility requirements that are evaluated post-submission. When a taxpayer doesn't meet criteria, the fee should be automatically refunded to the original payment method within the standard reversal timeframe. The most common disqualifying factors include identity verification flags, certain credit thresholds, or return complexity indicators that weren't apparent during initial filing.

Per IRS Publication 1345 (Rev. 3-2024), tax preparation services must disclose all fees and refund policies before charging. TurboTax is required to refund this fee if the service wasn't provided. Document everything! I had this happen on April 2nd last year and had to file a complaint with CFPB before they processed my refund. Don't wait - tax season ends in less than 3 weeks!

I work in financial services and can explain what likely happened: • TurboTax's refund advance is actually a loan product with underwriting criteria • Your initial $25 fee reserves the advance pending approval • When cancelled, the fee should automatically refund • Common reasons for cancellation: - Credit score below their threshold - Identity verification flags - Certain tax credits that delay processing - Return selected for additional review The refund typically processes in 5-7 business days to original payment method.