My DDD is 3/14 and I'm still waiting. Filed through TT too but using a credit union. Did you have any issues with your return or was it pretty straightforward?

Been trying to reach the IRS for 3 days to check on my refund status since my WMR isn't updating and I'm getting nowhere. Just endless hold times or disconnects. Anyone know a better way to reach them?

After refreshing the IRS website for weeks with no updates, I found a Reddit post recommending Claimyr (https://claimyr.com). Used it last Tuesday when I couldn't take the uncertainty anymore. Got connected to an IRS agent in about 15 minutes instead of the 2+ hour hold times I was getting before. The agent explained my 570/971 codes were just verification holds and gave me an estimated completion date. Worth every penny since I needed to know for my financial aid deadline!

Got my DDD yesterday! Had same codes. 570 and 971. Was stuck for 3 weeks. Transcript updated Thursday night. Money hit my account this morning. Exactly 9 days after my 971 notice date. Keep checking. It's coming. System works. Just slow. Very slow.

Word of warning from someone who's been down this road: don't put all your eggs in the TAS basket! I applied for an advocate in March thinking they'd be my tax knight in shining armor. *Narrator voice: They were not.* Three weeks after submitting Form 911, I got assigned an advocate who then went on vacation for two weeks without telling me. By the time they returned, my issue had already resolved itself through normal processing. It was like calling the fire department only to have them show up after the rain put out the fire. 😂 I'd suggest pursuing multiple solutions simultaneously - call the regular IRS lines, check your transcript regularly, AND apply for TAS if you qualify. Just be cautious about thinking TAS will necessarily be faster or better.

Under IRC § 7811(a)(1), TAS assistance is mandated when a taxpayer is experiencing significant hardship due to IRS action or inaction. As defined in Treasury Regulation § 301.7811-1(a)(4)(ii), significant hardship includes: immediate threat of adverse action; substantial costs (including fees for professional representation); irreparable injury to taxpayer; or permanent adverse impact if relief is not granted. The most effective approach is documenting your case according to these specific regulatory definitions. Form 911 (Request for Taxpayer Advocate Service Assistance) should explicitly reference these regulations and include supporting documentation demonstrating how your situation meets these criteria. I was impressed with how quickly my case was accepted after I restructured my application to directly address these regulatory requirements.

I experienced this EXACT situation in 2023. My ex claimed our son in 2022 with some SSN mismatch issues, then I claimed him in 2023 after getting full custody. The IRS held my refund for verification due to the "dependent TIN previously claimed" issue. They specifically needed Form 8332 (Release of Claim to Exemption) even though we had a court-ordered custody agreement. The terminology they use is so specific - they kept referring to "qualifying child determination" and "residency verification" during the review process. It took 11 weeks total, but I did eventually receive my full refund including the Child Tax Credit.

Did your client receive any specific notice or just the generic "refund is delayed" message on Where's My Refund? And has she been able to access her tax transcript online? I'm wondering if there are specific codes that might indicate whether this is a routine review or something specifically tied to the ex's unresolved issues from last year?

You need to get in touch with your state's child support enforcement agency immediately. The IRS is just following their directive. Your husband should have received a pre-offset notice warning this might happen. If your custody situation changed, the state agency needs to update their records and notify the federal Office of Child Support Enforcement. Don't wait for this to resolve itself - it won't. The system assumes the debt is valid until proven otherwise. Get documentation of your custody arrangement and be prepared to file a formal dispute.

I work with tax cases regularly, and this appears to be a Bureau of Fiscal Service TOP (Treasury Offset Program) intercept based on outdated OCSE (Office of Child Support Enforcement) data. The 846 code with a subsequent offset notification indicates the refund was approved but then intercepted during the disbursement phase. I understand how frustrating this is when you have custody. The system is designed to catch legitimate child support debts but doesn't automatically update when custody changes. Your husband's CS obligation should have been terminated or modified when custody changed, but that requires a specific court action and system update. I'd recommend calling both your state's child support enforcement agency and the TOP hotline (800-304-3107) to identify exactly which agency placed the hold and the process for contesting it.