Be very careful with this situation! I ignored a similar discrepancy last year thinking it would resolve itself, and ended up with a major headache. According to IRC §152(e), the custodial parent (where children live more than half the year) is entitled to claim the children unless there's a written declaration transferring the claim. If your divorce decree specifically addresses who claims the children for tax purposes, you need to ensure the IRS has this information. When I waited instead of addressing it immediately, I ended up having my refund held for 11 weeks while the IRS conducted a dependent verification review. Document everything and contact them ASAP to avoid delays!

Have you verified that your ex hasn't already filed claiming the children? That's often the cause of these eligibility discrepancies after divorce. The letter system and portal use different verification methods, which creates these conflicts. How recently did you file your return? And did you include Form 8332 if you're not the custodial parent according to IRS definitions? Most community members find that calling the IRS directly is the only way to get a definitive answer on CTC eligibility conflicts, especially with recent divorce situations.

Did you file electronically? Or paper? Makes a huge difference. Paper returns are taking 6+ months. Electronic usually 3-8 weeks. Unless you claimed certain credits. EITC and CTC trigger automatic reviews. Also check if you had marketplace insurance. That can cause delays too.

Instead of calling the main IRS number, try the refund-specific hotline: 800-829-1954. It has fewer menu options and sometimes you can get through faster. Another option is to make an in-person appointment at your local Taxpayer Assistance Center. You can schedule it online and sometimes get in within a week or two. They can pull up your information right there and tell you exactly what's happening with your return. I've had much better luck with in-person visits than phone calls.

Isn't it interesting how the IRS can instantly accept our returns but then can't show us where they are in the process? One would think that in 2024, with all our technological advances, a simple tracking system wouldn't be too much to ask for. The collective wisdom here seems to be patience, but shouldn't we expect better from a system we're all required to use? Many private companies offer real-time tracking for packages worth $20, yet we can't track our thousands in tax refunds without playing guessing games.

Just to clarify - are you checking the Account Transcript or the Return Transcript? They're different. Account Transcript shows all activity including refund info. Return Transcript just shows what you filed. Also make sure you're selecting 2024 and not 2023 tax year when requesting it.

Think of withholding like making payments on a fixed-price car throughout the year. Whether you pay $100 every month or $1200 all at once in December, the car still costs $1200. Your tax liability is like that fixed price - it's calculated based on your income, filing status, credits, etc. The timing of when you pay doesn't change the final amount due. What likely happened is that other factors in your tax situation changed between years (maybe different deductions, credits, or slightly different income) that offset any difference from your withholding pattern.

I had this same situation when I switched jobs mid-year. At my old job, I had minimal withholding, and at my new job, I had much higher withholding. But my refund was almost identical to the previous year. When I compared my returns side by side, I noticed my total tax liability was almost the same both years, so the refund was similar too. It's like comparing two different routes to the same destination - you still end up in the same place regardless of how you got there. You need to check this ASAP though since tax season is wrapping up and you want to make any withholding adjustments for this year before too much of 2024 passes!

This ID verification system has been a nightmare for so many people this year. Last month, I was in the same boat - couldn't verify through the online system no matter what I tried. I finally got through on the phone after calling the dedicated ID Verify line (not the main IRS line) at exactly 7:00am when they opened. My return went to pending for about 10 days, then processed. I'm concerned that yours has been pending for a couple weeks already - that might indicate they found something else they want to review after confirming your identity.

The 5071C letter process has changed significantly this year. New security measures implemented. Stricter verification standards. Higher fraud prevention focus. Check your mail daily. They might send a follow-up 5747C letter. That requires in-person verification at a TAC office. Appointments booking 6-8 weeks out currently. Schedule immediately if received.