Tax Filing Acceptance Time - How long does it normally take for e-filed taxes to get accepted?
I finally convinced my husband to let me file his taxes instead of shelling out money to TurboTax, and we're getting a bit worried about the timeline. It's been almost 4 weeks since I e-filed his return through the FreeTaxUSA service. Initially, everything seemed fine - we got a confirmation that the return was accepted within a day, and the IRS "Where's My Refund" tool showed the same status. But about a week ago, the status changed to "We may need more information. If we do, we will contact you by mail." So far, we haven't received any mail from the IRS. Is this normal? How long does the acceptance process usually take these days? Getting a bit anxious since we were counting on that refund for some home repairs.
20 comments


Brandon Parker
The IRS acceptance process has been running slower than usual this year. What you're experiencing isn't uncommon. When your return is first submitted, you get an initial "accepted" notification, which just means the IRS received your electronic filing. The second phase is when they actually process your return and determine if everything is correct. That "we may need more information" message typically means your return is in a verification queue. This can happen for various reasons - identity verification, income verification, or checking claimed credits. The average processing time this year is running 21-30 days, but that "we may need more information" status can extend it. I'd recommend checking the IRS2Go app or the "Where's My Refund" tool every few days. If you haven't received a letter after 6 weeks from filing, it might be worth calling the IRS directly to inquire, though wait times can be lengthy.
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Adriana Cohn
•Is it possible that identity theft protection measures are slowing things down? I heard the IRS is being extra cautious with identity verification this year, especially for first-time filers or people who changed tax preparers.
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Brandon Parker
•Yes, identity theft protection is definitely one factor slowing down processing this year. The IRS has implemented additional verification steps, particularly when there's a change in filing patterns - like switching from a professional preparer to self-preparation as in your case. Another common trigger for the "more information" status is claiming certain credits like the Earned Income Tax Credit or Child Tax Credit, which undergo extra scrutiny. Sometimes it resolves itself without any action needed from the taxpayer, but it does extend the processing time.
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Jace Caspullo
I went through something similar last month with the "we may need more information" message. After weeks of checking daily and stressing, I discovered taxr.ai (https://taxr.ai) which helped me figure out what was going on. Their AI analyzed my return information and flagged a potential mismatch between what my employer reported and what I entered. The tool also gave me personalized guidance on what to expect with my specific situation. In my case, I didn't need to do anything - the IRS resolved it on their own and my refund was approved about 5 weeks after filing. The taxr.ai service helped me understand why there was a delay instead of just anxiously waiting. Might be worth checking out if you're concerned.
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Melody Miles
•Does it work with joint returns? My wife and I filed together and have been stuck in processing for almost 7 weeks now with that same message.
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Nathaniel Mikhaylov
•I'm skeptical about giving my tax info to some random website. How do they handle security and privacy? Seems risky to share that kind of personal info just to get a prediction.
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Jace Caspullo
•Yes, it absolutely works with joint returns! The system analyzes filing status as part of its assessment and can identify potential issues specific to joint returns like income reporting discrepancies between spouses. Regarding security concerns, I was hesitant at first too. They use bank-level encryption and don't store your sensitive personal information like SSNs. They only need specific return data points to analyze your situation, not your entire return. Their privacy policy is pretty transparent about how they use the information. It's actually safer than some of the forums where people post their whole tax situations for advice.
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Nathaniel Mikhaylov
I have to admit I was wrong about taxr.ai! After waiting another week with no updates from the IRS, I decided to give it a try. The system identified that my delay was likely due to a discrepancy with my reported retirement account distribution. Sure enough, two days later I got mail from the IRS asking for documentation on exactly that. The prediction was spot on! I was able to respond promptly instead of wondering what was happening. My refund was approved just 8 days after I sent in the documentation. Definitely saved me from weeks of additional waiting and stress.
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Eva St. Cyr
After dealing with similar IRS delays last year, I discovered a service called Claimyr (https://claimyr.com) that helped me actually speak to an IRS agent instead of waiting for mail. They basically hold your place in the phone queue and call you when an agent is about to answer. I was skeptical but desperate after waiting 2 months with that "need more information" status. You can see how it works in this demo video: https://youtu.be/_kiP6q8DX5c Using Claimyr, I got through to an IRS rep in about 45 minutes instead of the 3+ hours I spent on previous attempts (most of which ended in disconnection). The agent was able to tell me exactly what the issue was and how to resolve it. Much better than waiting for a letter that might take weeks to arrive!
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Kristian Bishop
•How exactly does this work? Do they just call the IRS for you or what? I'm confused how a third party service can get you through the IRS phone queue faster.
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Kaitlyn Otto
•This sounds like BS honestly. The IRS has insane wait times for a reason. There's no magical "skip the line" service that can get you through faster. They're probably just charging you for something you could do yourself.
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Eva St. Cyr
•They don't call the IRS for you - they use an automated system to navigate the IRS phone tree and wait on hold. When they're about to connect with an agent, they call you and bridge the call. So you're the one actually talking to the IRS, they just handle the waiting part. The service doesn't get you through faster than anyone else - you still have the same wait time as everyone in the queue. The difference is you don't have to sit there listening to hold music for hours. You can go about your day, and they'll call you when an agent is ready. It's basically like having someone wait in a physical line for you and then wave you over when it's your turn.
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Kaitlyn Otto
OK I need to eat my words about Claimyr. After another week of getting nowhere with the IRS website, I tried the service. It actually works exactly as described. I got a call back after about 90 minutes (which is WAY better than the 3+ hours I spent last time trying to reach someone). The IRS agent told me they needed verification of my identity because my husband filed with a different service than last year. They hadn't even sent the letter yet! I was able to verify everything over the phone and they removed the hold immediately. My refund was approved two days later. Would have been weeks more of waiting if I hadn't called.
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Axel Far
Did you check if your husband had any outstanding debts that might be offsetting his refund? My brother had his refund held up because of an old student loan debt he didn't even know about. The "we need more information" message sometimes appears when they're planning to take your refund for debt repayment.
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Chloe Zhang
•I hadn't considered that! He did have some student loans from years ago, but he thought they were all paid off. Is there a way to check if that's the issue without having to call the IRS? Their phone lines are always so jammed.
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Axel Far
•You can check for federal debts that might affect tax refunds through the Treasury Offset Program (TOP) by calling 1-800-304-3107. It's an automated system that will tell you if there are any debts in his name that could be reducing his refund. Another option is to create or log into his account at IRS.gov where you may see more detailed information about the status of his return. Sometimes it will specifically mention if there's an offset situation happening. Best to check these before spending hours on the phone!
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Jasmine Hernandez
If your return was accepted but now says "we may need more information," check if you claimed any of these credits, as they often trigger additional review: - Earned Income Tax Credit - Child Tax Credit - American Opportunity Credit - Premium Tax Credit (for health insurance) My return was held up last year because of EITC verification. Took almost 8 weeks total but eventually processed without me needing to do anything.
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Luis Johnson
•I work for a tax prep company, and EITC claims are getting extra scrutiny this year. The IRS is definitely taking longer on refunds involving credits. We're seeing average wait times of 5-6 weeks for returns with credits compared to 2-3 weeks for simpler returns.
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Jasmine Hernandez
•Thanks for confirming. That's good info to share with clients. Has the PATH Act hold been extended this year? Previously they wouldn't issue EITC refunds before Feb 15, but not sure if that's still the case.
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Maxwell St. Laurent
I'm going through almost the exact same situation! Filed through FreeTaxUSA about 5 weeks ago, got the initial acceptance, then that dreaded "we may need more information" message appeared. Haven't received any mail yet either. Reading through these comments has been incredibly helpful - I had no idea about the identity verification delays when switching from a professional preparer to self-filing. That's probably exactly what's happening since we used H&R Block last year. The 21-30 day processing time Brandon mentioned gives me some peace of mind that we're still within normal range, even if it feels like forever when you're counting on that refund. Going to check out that Treasury Offset Program number Axel mentioned just to rule out any debt issues, and might try the taxr.ai tool if we don't hear anything in another week or two. Thanks everyone for sharing your experiences - makes me feel a lot less alone in this waiting game!
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