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Yuki Yamamoto

SBTPG Check Confusion: Different Pending Amount & Received Philadelphia Revenue Dept Notice While Waiting for Friday's Refund

I see something pending in my account but idk if its my refund. SBTPG supposedly sent my check on Friday but the amount looks different. Anyone know how long it takes for SBTPG to actually send the check after they say they did? Getting anxious about this whole situation I'm especially confused because I just received a notice from the CITY OF PHILADELPHIA DEPARTMENT OF REVENUE MUNICIPAL SERVICES BUILDING at 1401 JOHN F KENNEDY BLVD, PHILADELPHIA PA 19102-1697 with RETURN SERVICE REQUESTED marked on it. I live in the 19140 zip code area. The weird thing is that there's something marked as "I didn't receive this mailpiece" on the notice. Could this have anything to do with my tax refund check that SBTPG was supposed to send? I'm wondering if maybe SBTPG tried to mail something that got returned to the city revenue department somehow? Or is this completely unrelated to my tax situation? Has anyone else received city notices while waiting for SBTPG to send their refund check? The timing seems suspicious. I'm really stressing about when this money will arrive and why the pending amount in my account doesn't match what SBTPG said they sent.

Tax professional here. SBTPG (Santa Barbara Tax Products Group) typically processes refunds within 1-3 business days after receiving them from the IRS. If they said they sent it Friday, you should see it by Wednesday at the latest. The different amount might be because of their processing fees being deducted.

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omg thank you! the fees thing makes so much sense now 🙏

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wait they take fees out? how much do they usually take?

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Usually around $39.95 for their processing fee plus whatever your tax prep fees were if you didn't pay upfront.

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in the same boat rn. filed through TT and its been a nightmare tracking everything

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Mei Liu

check ur bank statement carefully. sometimes SBTPG shows up under weird names. mine came through as 'SBTPG LLC REF' or something like that

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checking rn brb

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The whole system is broken fr fr 🤡 why we gotta jump through hoops just to get our own money back

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FAX NO PRINTER 📠

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did u try calling them? their customer service number is actually decent if u can get thru

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been on hold for like 2 hrs today already 😭

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