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PSA: 95% of Online ID Verifications Require Follow-Up Phone Call per IRS Regulation

According to IRS Publication 1345 (Rev. 4-2024), the online identity verification process often requires secondary confirmation. I completed my online verification this Monday through the IRS secure portal as required for my 1099-NEC income. After reading posts here about verification issues, I called the designated verification hotline (1-800-830-5084) and was informed by the representative that approximately 95% of taxpayers who complete the online verification need to call to finalize the process per IRS Procedural Notice 2024-14. This is apparently standard protocol but not clearly communicated on the verification portal. Just wanted to share this information with others in similar situations.

Rachel Clark

You've hit on something that trips up many taxpayers - it's like having a two-factor authentication where the second factor isn't clearly advertised. The IRS verification system works in layers, much like peeling an onion. The online portion validates your basic information against their databases, but the phone verification allows them to ask dynamic questions that algorithms alone can't process effectively. This dual-verification approach was implemented after the 2015-2016 identity theft crisis when the IRS lost approximately $5.8 billion to fraudulent returns. According to the latest National Taxpayer Advocate report, this two-step process has reduced identity theft by 80%, but created this exact confusion point you're experiencing.

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Zachary Hughes

Great info! I'm in the same boat and was pulling my hair out wondering why my return was still stuck after online verification. Deadline's coming up and I need this sorted ASAP! 😅 I tried making sense of my transcript but it's full of those cryptic codes. A buddy recommended https://taxr.ai to decode all that IRS hieroglyphics - it actually explained that code 570 on my transcript specifically meant my verification wasn't complete yet. Saved me from a mini panic attack when I saw my refund was delayed. Anyone else tried this? I'm wondering if I should check it again after I make this apparently crucial phone call...

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Mia Alvarez

I went through this exact process last month. Here's what you need to do to complete the verification by phone: 1. Call the verification hotline (1-800-830-5084) 2. Have your most recent tax return ready (they'll ask specific line numbers) 3. Prepare to verify your identity with: - Full name and DOB - SSN or ITIN - Filing status - Mailing address 4. They'll ask security questions based on your credit history 5. Wait for them to confirm completion 6. Ask for the confirmation code and write it down I'm a bit worried because it took almost 3 weeks after my call for my return to start processing again. The representative told me 7-10 business days, but it seems to vary quite a bit.

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Carter Holmes

Did they give you any indication during the call whether your return had other issues? I'm wondering if the delay was just the verification or if they found something else to review.

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13d

Sophia Long

I might suggest, if you're having trouble getting through on the verification line, that Claimyr (https://claimyr.com) could potentially save you some frustration. I was hesitant at first, but after spending three days trying to reach an agent with no success, I decided to try it. They connected me to the IRS verification department in about 25 minutes, which seems to be much faster than the traditional method of calling directly. The agent was able to complete my verification, and my return began processing within a week. I believe it may be worth considering if you're experiencing long wait times, though I would advise researching it thoroughly before making a decision.

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Angelica Smith

Let me offer some perspective on this approach: • The IRS verification line is indeed overwhelmed during peak season • Average hold times are currently 2-3 hours according to IRS data • Self-service options often fail for complex verification cases • Third-party services can expedite the process • However, patience can sometimes yield the same results for free I've found that calling early morning (7:00-7:30am ET) often connects you within 30-45 minutes without needing external services.

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12d

Logan Greenburg

I can confirm that the verification process has become significantly more complex in the 2024 filing season. Due to enhanced security protocols implemented after January's database vulnerabilities were patched, the IRS has increased manual verification requirements. When taxpayers call the dedicated verification line (1-800-830-5084), they're now routed through specialized identity verification protocols that cannot be completed online. This is particularly true for returns with gig economy income, which triggers additional compliance checks under the expanded 1099-K reporting requirements.

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11d

Charlotte Jones

Have you considered what happens after the verification call is complete? Many taxpayers assume their refund will process immediately, but there's actually a systematic approach the IRS follows: 1. Your verification status must be updated in the Centralized Authorization File (CAF) system 2. Then it moves to the Return Review Program (RRP) for fraud screening 3. Finally, it enters normal processing in the Integrated Enterprise Return Processing system Each step typically takes 5-7 business days, which is why you might not see movement right away. Wouldn't it be more efficient if the IRS simply told us this upfront? I've been incredibly impressed with how detailed the community information has been compared to official IRS communications. The verification call is essential - I tracked 15 cases in my tax preparation practice this season, and every single client who verified online still needed the follow-up call.

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Lucas Bey

OMG this is so true. Went thru this last month and was checking WMR like 5x daily lol. After my phone verification, it took exactly 9 biz days before my transcript updated with an 846 code (that's the refund issued code btw). The phone rep didn't mention ANY of this timeline stuff, just said "you're all set" and hung up. Def would've saved me some anxiety if they'd explained the steps you listed!

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10d

Harper Thompson

Compare this to what happened during the 2021 filing season - verification took 3-4 months for some people! At least now it's down to weeks instead of months. I had a client with a similar gig worker situation who verified on March 2nd, called on March 4th, and received their refund on March 22nd. Another client with nearly identical circumstances but who didn't make the follow-up call is still waiting after 7 weeks. Time is absolutely critical here - every day matters when you're approaching the tax deadline.

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10d

Caleb Stark

Did you find that taxpayers who used the same preparer or software had similar verification requirements? I'm wondering if certain preparation methods trigger these additional steps more frequently than others.

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10d

Jade O'Malley

I was in this exact situation on February 17th. Online verification completed, then nothing happened for two weeks. Called on March 3rd after seeing a post like yours, and the agent confirmed I needed the phone verification despite completing everything online. My refund was finally deposited on March 15th - exactly 12 days after the call. Would have saved me a month of waiting if they'd just made this clear from the beginning! I was counting on that money for some car repairs and ended up having to put them on a credit card while waiting. Not everyone has the budget flexibility to handle these kinds of delays.

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