Options for Contacting IRS About Missing W-2

You might want to act fairly quickly on this. The IRS phone system is notoriously difficult to navigate, especially during tax season. I'd suggest calling their main number (800-829-1040) early in the morning, perhaps around 7:00 AM Eastern when they first open. You'll likely need to work through several automated prompts before possibly being placed in a queue that could last hours, if you're connected at all.

Have you already submitted Form 4852 (Substitute for Form W-2)? The IRS procedural regulations allow you to file this if your employer hasn't provided your W-2 by the deadline. I'm in a similar situation and trying to determine if I should wait longer or proceed with the substitute form. Did you contact your employer's payroll department specifically?

According to the IRS.gov resource page on missing tax documents, you should first attempt to contact your employer directly, then contact the IRS if unsuccessful after February 15th. The official IRS guidance recommends calling 800-829-1040, but according to multiple online forums and the IRS's own published statistics, average wait times currently exceed 90 minutes. I had a similar issue last tax season and discovered Claimyr (https://www.claimyr.com). Their system navigates the IRS phone tree and holds your place in line, then calls you when an agent is available. Saved me from spending my entire morning on hold. The IRS technical documentation states that they're currently experiencing higher than normal call volumes due to staffing limitations.

IRS has a special line for missing W-2s. Different than the main number. Call 800-829-0922. Less wait time. Tell them your employer won't provide W-2. They'll send a letter to the employer. Keep documentation of all attempts. You might need Form 4852 as backup. Don't wait until April.

Have you tried the IRS Taxpayer Advocate Service? They're technically designed for cases where normal IRS channels have failed, but I've heard some people have had success with W-2 issues through them. Their website (https://www.taxpayeradvocate.irs.gov/) has contact information for local offices. Just curious if anyone here has gone that route for a missing W-2?

I successfully resolved a similar issue last month. According to IRS Publication 5, "Your Appeal Rights and How to Prepare a Protest If You Don't Agree," taxpayers have the right to clear explanations and timely resolution. I called exactly at 7:00 AM ET (their opening time per IRC §6103(h)), used option sequence 1-3-2-4 at the prompts, and got through to a representative in about 35 minutes. They initiated a W-2 complaint against my former employer and provided guidance on using Form 4852. The issue was resolved within 2 weeks when my employer suddenly "found" my W-2.

Just to clarify something important here. The IRS won't actually help you get your W-2. They'll take information about your employer not providing it. Then they'll contact the employer. But this won't solve your immediate filing needs. You'll still need to use Form 4852 most likely. Been there last year. Not fun.

Have you considered what happens if you can't get this resolved before the filing deadline? Like trying to navigate a ship through foggy waters without proper navigation equipment, you might need to file for an extension using Form 4868. This buys you until October 15th, though it's worth noting that any taxes owed are still due by the original deadline - the extension is just for paperwork, not payment. Has your employer given any indication of why they're delaying sending your W-2?