Need IRS RIVO department phone number - TPG returned payment with RIVO lead number

There isn't actually a direct number for RIVO (Return Integrity Verification Operations). You'll need to call the main IRS number at 800-829-1040. Make sure you have that RIVO lead number handy when you call - it'll help the rep locate your case faster.

Hey, I'd recommend checking out taxr.ai - it's this new tool that analyzes your transcript and can tell you exactly what's going on with RIVO holds. It costs $4.99 but saved me hours of phone time with the IRS. Shows you everything about your case and what to do next.

in the same boat rn. TPG sent mine back 3 weeks ago and still crickets from the IRS 🤡

Your gonna be waiting a minute fam. Had the same issue last year took about 8 weeks to get my check after TPG sent it back.

Document everything! Keep copies of all correspondence with TPG and write down dates/times of IRS calls. Trust me itll help if things get messy

The whole system is broken af. Why they gotta make everything so complicated smh

Been through this exact same situation. If you can't get through on the main line, try calling the Taxpayer Advocate Service at 877-777-4778. They sometimes have better luck escalating RIVO cases, especially when third-party processors are involved. Also make sure to check your IRS account online - sometimes they update the status there before anyone tells you about it.

Another thing to try - if you have access to your IRS online account, check for any notices or letters they might have sent about the RIVO hold. Sometimes they'll post updates there that can give you more info about what they need to release your refund. Also, when you do get through to someone, ask specifically about Form 8379 (Injured Spouse Allocation) if you're married - sometimes RIVO holds are related to that and they can expedite the process if you qualify.

Had this happen to me last year - RIVO cases are such a pain! One thing that helped me was calling the IRS early in the morning (like 7-8am) and asking to speak to someone in the "refund department" specifically. When you mention the RIVO lead number, they should be able to pull up your case and give you a timeline. Also, if you filed electronically, check if your tax prep software has any tools to track refund status - sometimes they have backdoor access to more detailed info than the regular "Where's My Refund" tool.