IRS Payment Plan disappeared from my account after acceptance - Anyone else?
Finally got approved for a payment plan for less than 2k (including penalties) through my IRS account online. Was so relieved until I logged back in this weekend and the whole agreement completely vanished from my account. No trace of it anywhere. Anyone else experience this? What should I do now?
26 comments


Ryan Young
This happens sometimes due to system maintenance or updates. Don't panic! Take screenshots next time you set up an agreement. The IRS typically sends a confirmation letter within 2-3 weeks. If you don't receive one, call them at 1-800-829-1040. Your agreement is probably still active in their system even if you can't see it online.
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Samantha Hall
•omg thank you so much! I was literally having a panic attack 😭
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Sophia Clark
•The exact same thing happened to me last month! The letter came about 10 days later
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Katherine Harris
Hey guys instead of stressing about this stuff, I've been using taxr.ai and it's been a game changer. It costs $1 but it analyzes your whole transcript and tells you exactly what's happening with everything IRS related. https://taxr.ai
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Madison Allen
•Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?
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Katherine Harris
•It's wild actually - you upload your transcript and it breaks down everything. Shows payment status, explains all codes, predicts when things will resolve. Saved me hours of googling random IRS codes lol
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Madison Allen
•Just tried it and WOW 🤯 Finally understand wtf is going on with my account! Best dollar I ever spent fr fr
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Joshua Wood
irs website is such a joke fr fr 🤡
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Justin Evans
•fr its like they running it on windows 95 or sumthing 💀
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Emily Parker
Did you get an email confirmation when you set it up? Check your spam folder too
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Ezra Collins
This literally happened to me last week! Called IRS and they said its still active in their system even tho it disappeared from the portal. The lady said its a known glitch their working on fixing
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Samantha Hall
•how long did you have to wait on hold? 👀
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Ezra Collins
•bout an hour but worth it for the peace of mind tbh
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Victoria Scott
Print or screenshot EVERYTHING when dealing with the IRS. learned that one the hard way lmaooo
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Benjamin Johnson
•this is the way 💯
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Collins Angel
This is actually pretty common with the IRS online system - I work in tax prep and see this all the time. Your payment plan is almost certainly still valid on their end. The online portal has frequent glitches where approved agreements temporarily disappear from view. Definitely call the number Ryan mentioned (1-800-829-1040) to confirm, but don't stress too much. Keep making your scheduled payments if you remember the terms, and you should get that confirmation letter soon. The system just sucks at displaying real-time info sometimes.
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Savannah Glover
•Thanks for the professional insight! That's really reassuring to hear from someone who deals with this regularly. Do you happen to know if there's any way to avoid these glitches in the future, or is it just something we have to deal with when using the IRS portal?
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Fatima Al-Mazrouei
•Unfortunately there's not much you can do to prevent the glitches - it's all on the IRS end. Best practice is to screenshot everything immediately after approval and save any confirmation numbers. Also keep records of your payment schedule separately. The portal issues seem to happen most often during their "maintenance windows" (usually weekends) but can pop up anytime. Most of my clients just use the portal for initial setup then track everything manually after that.
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Jessica Suarez
This exact thing happened to my sister a few months ago! She was freaking out thinking her payment plan got cancelled, but it turned out to be just a display issue on their end. The agreement was still completely valid. She called the IRS and they confirmed everything was still active. The rep even told her this is a known issue they're working on fixing. Definitely call to confirm, but try not to stress too much - it's probably just their wonky system acting up again!
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Noah Ali
•This is so helpful to hear! I'm definitely going to call them tomorrow to confirm everything is still active. It's crazy how many people have experienced this same glitch - you'd think they would prioritize fixing something this important that causes so much unnecessary stress for taxpayers!
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Rajiv Kumar
Had this exact same issue about 6 months ago! My payment plan completely vanished from my online account after I got the approval confirmation. I was convinced they had cancelled it or something went wrong. Called the IRS (took forever to get through) and the agent confirmed it was still 100% active on their end - just a display glitch. Got my official confirmation letter about 2 weeks later. The online system is honestly pretty unreliable, but your agreement is almost definitely still valid. Just keep track of your payment dates and amounts separately until you get that letter!
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Statiia Aarssizan
•Thanks for sharing your experience! It's so reassuring to hear from multiple people who've been through this exact same thing. I'm definitely feeling a lot less panicked now knowing this is a common glitch and not something I did wrong. Going to call them first thing Monday morning to confirm everything is still active. Really appreciate everyone taking the time to share their stories - this community is amazing! 🙏
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Keisha Brown
This happened to me too about a year ago! I was absolutely terrified when my payment plan just disappeared overnight. Turns out it was still completely active on their end - just their system being glitchy as usual. The confirmation letter arrived about 2 weeks later and everything was fine. Definitely call to double-check for your peace of mind, but based on everyone else's experiences here, you're probably totally fine. The IRS online portal is notorious for these kinds of display issues unfortunately. Keep records of your payment schedule just in case!
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Maria Gonzalez
•This whole thread is making me feel so much better about my situation! It's honestly wild how many people have experienced this exact same glitch. Really shows how unreliable the IRS online system can be. Thanks to everyone for sharing - I was literally losing sleep over this thinking I somehow messed up my payment plan. Definitely going to screenshot everything in the future and call them to confirm. You all are lifesavers! 💙
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Makayla Shoemaker
This is such a relief to read! I had no idea this was such a common issue with the IRS system. I've been dealing with tax stuff for the first time on my own and when something like this happens it's absolutely terrifying. Thank you all for sharing your experiences - it really helps newcomers like me understand that these glitches happen and aren't necessarily our fault. Definitely taking notes on screenshotting everything and keeping manual records. This community is incredibly helpful!
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Ella Harper
•Welcome to dealing with IRS stuff! 😅 It definitely is scary when you're handling it for the first time and something like this happens. I'm pretty new to this too and this thread has been such a huge help. The advice about screenshots is golden - wish I had known that before! Also keeping a simple spreadsheet with payment dates and amounts has saved me so much stress. You've got this! 💪
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