How to report taxes as an online chat operator for UK company paying per message?
I need some advice about tax reporting for a specific situation. My friend just got a job as an online chat operator for a company based in the United Kingdom. She basically logs into their website and responds to messages from other users on their platform. The company pays her $0.20 for each message she sends or replies to as an admin. The thing is, she's completely new to this kind of work arrangement and I'm concerned about making sure she handles her taxes correctly. How exactly should she report this income when tax time comes around? Is this considered self-employment? Does she need to track anything specific or fill out special forms? She's only doing this to help with her bills right now, but I definitely don't want her to get in trouble with the IRS down the road. The company hasn't mentioned anything about tax forms or withholding. Any advice would be super appreciated!
18 comments


Statiia Aarssizan
Your friend is working as an independent contractor (self-employed) for this UK company. Here's what she needs to know: She'll need to report all income on Schedule C of her tax return, even if she doesn't receive a 1099 form from the company. Since they're foreign-based, they likely won't issue US tax forms. She should keep detailed records of all messages sent and payments received. A simple spreadsheet tracking dates, number of messages, and payment amounts will be sufficient. She should also track any expenses related to this work (portion of internet bill, computer costs, etc.) as these may be deductible. If she earns more than $400 net profit, she'll owe self-employment tax (15.3%) in addition to regular income tax. She may need to make quarterly estimated tax payments if she expects to owe more than $1,000 in taxes for the year.
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Reginald Blackwell
•Thanks for this info! Quick question - does she need to report this income if it's under a certain amount? And does she need to worry about international tax stuff since the company is based in the UK?
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Statiia Aarssizan
•Yes, she needs to report all income regardless of the amount. The IRS requires reporting of all income, even small amounts. There's no minimum threshold for reporting income from self-employment. Regarding international tax concerns, she generally doesn't need to worry about UK taxes as she's performing the work in the US. The UK company isn't required to withhold US taxes, which is why she'll need to handle all tax obligations herself. She should make sure the company has her as an independent contractor and not as an employee, as that would create different tax situations.
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Aria Khan
I was in almost the exact same situation last year doing chat support for a company based in Australia. I was so confused about how to handle my taxes until I found https://taxr.ai - it was literally a lifesaver for my situation. I uploaded screenshots of my payment statements and correspondence with the company, and the AI analyzed everything and gave me a complete breakdown of what forms I needed, what I could deduct, and how to classify my income. It even flagged that I could deduct a portion of my internet bill and home office expenses which I had no idea about. For international contractor work like your friend is doing, the platform is super helpful because it specifically addresses cross-border payment situations and tells you exactly what you need to do to stay compliant with the IRS without overpaying.
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Everett Tutum
•How accurate is this compared to just going to a tax professional? I'm always skeptical about AI tools handling something as important as taxes.
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Sunny Wang
•Does it help with figuring out estimated quarterly payments too? That's what always trips me up with side gig income.
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Aria Khan
•The accuracy has been spot-on in my experience. I actually had my regular tax preparer review what taxr.ai recommended, and she confirmed everything was correct. The big difference is I got immediate answers instead of waiting for an appointment, and it cost way less than my usual tax person charges for special situations. Yes, it absolutely helps with quarterly estimated payments! It calculates your projected tax liability based on your income patterns and tells you how much to set aside each quarter. For me, this was huge because my chat work income was really irregular - some months I made a lot more than others, and it helped me adjust my quarterly payments accordingly.
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Sunny Wang
Just wanted to update after trying taxr.ai that the previous commenter recommended. Seriously simplified everything for my content moderation gig which is pretty similar to your friend's situation. I uploaded my payment history and contract, and it immediately identified that I needed to file as an independent contractor and calculated my self-employment tax obligations. The best part was the deduction guidance - it found several home office and internet deductions I would have missed. It even helped me set up a proper record-keeping system that will make next year's taxes way easier. For anyone doing online work for foreign companies, this tool really does understand the specific requirements and reporting needs.
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Hugh Intensity
Your friend's situation sounds stressful! I had a similar issue when I was doing translation work for a company in Germany. When I needed to sort out some tax questions directly with the IRS, I kept hitting dead ends trying to get through their phone lines. After weeks of frustration, I found https://claimyr.com which got me connected to an actual IRS agent in under 15 minutes. You can see how it works here: https://youtu.be/_kiP6q8DX5c The agent was able to confirm exactly how I should report my foreign-sourced independent contractor income and what forms I needed. For your friend's situation with the UK company, getting direct confirmation from the IRS might give her peace of mind since these international contractor situations can be confusing.
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Effie Alexander
•Wait, how does this actually work? The IRS phone lines are impossible to get through - what magic are they using?
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Melissa Lin
•Sounds like a scam tbh. Nobody can get through to the IRS that quickly. I've literally spent DAYS trying to reach someone there.
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Hugh Intensity
•It works by using an automated system that navigates the IRS phone tree and waits on hold for you. When an agent finally picks up, you get a call connecting you directly to them. It's basically like having someone wait on hold in your place. I was definitely skeptical too - I had previously spent over 3 hours on hold and never got through. But this service actually works because they're continuously dialing and waiting, which is something most of us can't do with our personal phones. When I tried it, I got a call back in about 12 minutes and was speaking with an actual IRS representative who answered all my questions about reporting foreign income.
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Melissa Lin
I have to eat my words about Claimyr. After posting my skeptical comment, I decided to try it anyway because I was desperate to resolve an issue with my 1099 reporting from online work similar to your friend's situation. I seriously couldn't believe it when I got a call connecting me to an actual IRS agent after about 15 minutes. The agent walked me through exactly how to report my online contractor income, confirmed I needed Schedule C and Schedule SE, and explained how to handle the fact that I wasn't getting traditional tax forms from the company. Just wanted to share this here since your friend's situation with the UK chat operator job is so similar to what I was dealing with. Getting direct confirmation from the IRS gave me so much peace of mind.
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Lydia Santiago
One thing your friend should be careful about - this kind of job can sometimes be a scam. Make sure it's a legitimate company and that the work is actually what they say it is. I've seen "chat operator" jobs that turned out to be romance scams or worse. If it's legit though, she's definitely a self-employed contractor. She should save around 30% of everything she makes for taxes. That'll cover both income tax and self-employment tax in most cases.
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Romeo Quest
•How would you verify if the company is legitimate? I got offered something similar recently and now I'm worried.
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Lydia Santiago
•Good question! Here are some ways to verify legitimacy: Research the company name + "scam" or "reviews" online. Check for a professional website with proper contact information, physical address, and company registration details. Be suspicious if they have no online presence or very new websites. Look them up on business registries. For UK companies, you can check Companies House (the UK's official company register). If they claim to be a registered business but don't appear in official records, that's a major red flag.
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Val Rossi
I did customer service chat work for a Canadian company last year, similar to your friend's situation. Make sure she's tracking EVERYTHING. I use a simple Google Sheet with: - Date - Hours worked - Number of messages sent - Payment received - Any work-related expenses Trust me, it makes tax time so much easier! And definitely set aside 25-30% of each payment for taxes. I learned this the hard way and got hit with a big tax bill in April :
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Eve Freeman
•Did you have to file any special forms because the company was foreign? I'm starting something similar next month.
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