IRS Website Error: "Audit Status Unavailable" After 2 Months & Can't Get Through On Phone

I got a letter about an audit 2 months ago but when I check my transcripts online nothing shows up. Today I tried to check my audit status on the IRS website and I'm getting an error message that says "Audit Status Unavailable - We are unable to load your audit status. Please try again later." The website also says "The information provided below is based on our current data. Please note, audits conducted by mail are the only type of audits available at this time. For more specific details, please refer to the letters you have received." I've called the IRS 6 times and always get disconnected. Getting really frustrated cause I need to know what's going on with my refund. I check at different times of day but keep getting the same error message. There's a section that says "Frequently Asked Questions About Audits" but that doesn't help me figure out why my specific audit info isn't showing up in the system. Anyone else having this issue with the Audit Status page? Is the website broken or something? I'm trying to be patient but it's been 2 months since I got that letter, and I can't get through on the phone either.