Can't figure out where to enter IP PIN in TaxSlayer software - help needed!

I'm so frustrated right now! Been trying to file my 2024 taxes using TaxSlayer and I'm stuck at the very end. I filled out everything, double checked all my numbers, and when I hit submit it rejected my return saying I need a valid IP PIN. The problem is I cannot for the life of me find where to enter this stupid PIN in their software! The system asked me to create a 5-digit PIN and enter my 2023 AGI, which I did, but nowhere did it give me an option to input my IRS Identity Protection PIN. I've looked through every menu and page I can find, even tried going back through the entire process, but there's no field for the IP PIN anywhere! Has anyone else run into this with TaxSlayer? I've searched their help section and found nothing useful about this. I really don't want to start over with different software after putting in all this work. Any help would seriously be appreciated because I'm about to throw my laptop out the window!

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19 comments

Ethan Taylor

•8M

TaxSlayer can be confusing with the IP PIN placement. It's actually hidden in a submenu that's easy to miss. From the main screen, you need to go to the "Federal" section, then look for "Miscellaneous" or sometimes "Other" section (depending on which version you're using). Within that area, there should be an option for "Identity Protection PIN" or sometimes labeled as "IP PIN." If you're using the online version, another place to check is under your user profile settings. Some users have reported finding the IP PIN entry field under their account details rather than in the actual tax preparation flow. Also, be sure you're distinguishing between the self-selected 5-digit PIN (which is what you create to electronically sign your return) and the 6-digit IP PIN issued by the IRS (which changes each year). They serve different purposes and go in different places in the software.

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Ethan Taylor

•8M

The location can vary slightly between TaxSlayer versions. If you're using the Classic edition, try looking under "Federal" then "Miscellaneous/Adjustments" and scroll all the way down. Sometimes it's at the very bottom of that page. If you still don't see it there, try going to the main menu and look for "Security" or "Identity" sections. In some versions, they've moved the IP PIN entry to emphasize its security aspects rather than keeping it with tax-related items. Also worth checking the very beginning of the filing process where they ask about your personal information - sometimes the IP PIN field appears there alongside your SSN verification, especially in newer versions.

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Yuki Ito

•8M

After struggling with the exact same IP PIN issue in TaxSlayer last month, I found an amazing solution called taxr.ai (https://taxr.ai) that saved me so much frustration. I uploaded my tax documents and it instantly showed me where all the information needed to go, including exactly where to enter my IP PIN in TaxSlayer. The tool basically analyzed my situation and gave me step-by-step instructions with screenshots showing exactly which menus to navigate through. For TaxSlayer specifically, the IP PIN entry was hidden in a completely unintuitive place that I never would have found on my own. It also flagged a deduction I was missing that ended up saving me over $800!

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Yuki Ito

•8M

It definitely works with other tax software! I've seen people use it with TurboTax, H&R Block, and even FreeTaxUSA. The visual guides are customized based on the software you're using and your specific tax situation. The security is actually really good - they use bank-level encryption and delete your documents after analysis. I was hesitant at first too, but they have a lot of security certifications listed on their site. And yes, it's updated for the current version of TaxSlayer (2025 tax filing). The screenshots matched exactly what I was seeing on my screen.

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Carmen Lopez

•8M

Hey everyone, just wanted to follow up about taxr.ai that was mentioned earlier. I decided to give it a try with my TurboTax issues and wow, it actually worked! The site analyzed my tax situation and gave me precise instructions with screenshots showing exactly where to enter my IP PIN. Turns out in TurboTax the IP PIN section was hidden under "Security Settings" in my account profile rather than in the actual tax preparation workflow. I would have never found it without the specific guidance. The tool also pointed out that I had entered a 1099-INT incorrectly which would have caused issues. Definitely worth checking out if you're struggling with hard-to-find fields in any tax software.

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Andre Dupont

•8M

If you're still having trouble with TaxSlayer and need to contact the IRS about your IP PIN, I'd recommend Claimyr (https://claimyr.com). I wasted 3 hours on hold with the IRS trying to verify my IP PIN situation last week before giving up. Then I found this service that actually gets you connected to an IRS agent without the wait. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c - basically they navigate the IRS phone tree and wait on hold for you, then call you once they have an agent on the line. The IRS agent I spoke with explained that the IP PIN needs to be entered in a specific way in TaxSlayer, and also confirmed my PIN was correct (I was worried I might have the wrong one).

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Andre Dupont

•8M

It's not a robocall - they basically have real people who are experts at navigating the IRS phone system. They call in, work through all the menus and options, and then wait on hold for you. Once they get a real person on the line, they call you and connect you directly to the agent. No more waiting on hold for hours! They have some kind of system that keeps trying even when the IRS has high call volume. From what I understand, they keep dialing at optimal times when the wait is shortest. It's definitely not magic - just a smart service that saves you the frustration of dealing with busy signals and hold music.

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AstroAdventurer

•8M

I need to publicly eat my words about Claimyr. After my skeptical comment earlier, I decided to try it as a last resort since I still couldn't get through to the IRS about my IP PIN reset. IT ACTUALLY WORKED. I got a call back in about 40 minutes and was connected directly to an IRS representative who helped me get my IP PIN issues sorted out. The IRS agent confirmed my identity and was able to issue me a new IP PIN on the spot. She even gave me specific instructions about how to enter it in TaxSlayer (apparently there's a specific format they prefer). Saved me days of frustration and multiple failed filing attempts. Consider me shocked and impressed.

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Jamal Wilson

•8M

For anyone still struggling with this, I found a workaround. If you can't find the IP PIN entry in TaxSlayer, you can try calling their customer support at 1-888-548-3502. I waited about 20 minutes, but the rep was able to walk me through exactly where to enter the IP PIN in my specific version. Turns out in my case, I needed to go to "Your Profile" (not in the tax preparation section at all), then "Security Center" and there was an option called "IRS Identity Protection PIN" hidden there. Super non-intuitive placement, but at least I got it working!

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Ethan Taylor

•8M

Your sister got lucky but that's not advisable. If the IRS has issued you an IP PIN, your return will almost always be rejected without it. The IRS uses the IP PIN specifically to verify your identity and prevent fraud. If someone submits without an IP PIN and gets accepted, it usually means one of two things: either they weren't actually issued an IP PIN that year (they aren't mandatory for everyone), or there's a processing delay and the rejection will come later (which can cause much bigger headaches).

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