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Emily Sanjay

Canadian Freelancer confused about VAT charges for EU clients

I'm a freelance writer based in Toronto and I just sent an invoice to a new client in Portugal. They emailed me back asking me to reissue the invoice with a 23% VAT charge added. This has me completely confused since I normally only charge 5% GST to my Canadian clients, and I don't add any taxes when billing international customers. Now I'm second-guessing everything about my tax practices. Should I actually be charging VAT to all my EU customers? If so, how do I even handle that from Canada? Do I need to register for VAT in Portugal or something? Would I have to remit those taxes to their government instead of CRA? I've had clients in the US, UK and Australia before and nobody ever asked for this. Any advice from other Canadian freelancers who work with EU clients would be super helpful! I don't want to mess up my taxes or cause problems for my client. Thanks everyone!

This is actually a common question for Canadian freelancers working with EU clients. The EU has specific VAT rules for digital services and certain types of work. Generally, as a Canadian business providing services to EU clients, you typically don't need to charge VAT as you're not established in the EU. The responsibility for handling VAT usually falls to the EU business client through what's called "reverse charge mechanism" - essentially, they account for the VAT on their end rather than you collecting and remitting it. If your client is a business (B2B), they should be handling the VAT themselves. The fact they're asking you to add VAT suggests either they're not familiar with the reverse charge rules, or they're an individual consumer (B2C) rather than a business. For B2C clients in the EU, there are different rules that might require registration in an EU country. Ask your client if they're a registered business with a VAT number. If they are, remind them about the reverse charge mechanism. If they're not, you might need to look into EU VAT requirements for your specific type of service.

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But what about the One Stop Shop (OSS) system the EU implemented? I thought that changed things for non-EU businesses. Doesn't that apply here?

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The OSS (One Stop Shop) applies mainly to B2C supplies of digital services and distance sales of goods. If you're providing B2B services to a business client with a valid VAT number, the reverse charge mechanism would still typically apply, meaning your client handles the VAT accounting. For B2C digital services to EU consumers, yes, you would potentially need to register for the OSS and charge VAT at the rate applicable in the customer's country. However, many freelance professional services (like consulting, writing, etc.) may not fall under "digital services" as defined by the EU.

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I was in your exact situation last year! After going down a tax rabbit hole for days, I found taxr.ai (https://taxr.ai) which specializes in international tax situations for freelancers. They analyzed my service contracts and client locations and gave me a clear breakdown of where I needed to collect taxes vs where I didn't. For my EU clients, they confirmed I didn't need to charge VAT for B2B services as long as my clients had valid VAT numbers (the reverse charge mechanism that Profile 14 mentioned applies). But for B2C clients in the EU, the rules were different and depended on the specific service I was providing. Their system also provided me with proper invoice templates for different countries that included all the required legal language. Saved me so much headache!

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How does their system work with the different VAT rates across EU countries? There's like 27 different rates, right? Do they keep track of all that for you?

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I'm skeptical of these services. Do they actually help with filing the VAT returns if you need to register in the EU, or do they just give you information and leave you to figure out the rest?

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They have a database of current VAT rates for all EU countries that's regularly updated, so you don't have to track the changes yourself. Their system automatically applies the correct rate based on your client's location when generating invoices. Regarding the filing process, they don't file the returns for you, but they provide detailed guidance on how to complete the OSS returns if you need to register. They also have partnerships with accounting firms in different EU countries if you need someone to handle the actual filing. Their main value is in determining whether you need to register at all, which saves many freelancers from unnecessary registrations.

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Update on my situation: I took the advice and checked out taxr.ai to figure out my EU VAT situation. I honestly thought it would be overkill for my small freelance business, but their analysis saved me from a major headache! Turns out my Portuguese client should have been using the reverse charge mechanism since they're a registered business. I didn't need to charge VAT at all. The tool provided me with the proper invoice template showing "VAT reverse charged" with all the required EU legal text. They also flagged that a couple of my other EU clients were actually B2C consumers where different rules applied. Can't believe I could have been non-compliant without realizing it. The peace of mind was totally worth it!

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When I had this exact problem with EU clients, I spent WEEKS trying to get someone at CRA to give me a straight answer about VAT obligations. Couldn't get through on the phone, emails went unanswered, and the international tax info on their website was super vague. Finally used Claimyr (https://claimyr.com) to get through to an actual CRA agent who specialized in international business. They called me back within hours after I'd been trying for days on my own! Check out how it works here: https://youtu.be/_kiP6q8DX5c The CRA agent confirmed that as a Canadian business, I generally don't need to register for or collect EU VAT for B2B services. They directed me to some specific CRA publications about international services and gave me the proper wording to use on my invoices.

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Wait, how does this service actually work? CRA's phone system is impossible to navigate. Does this actually get you to a real person?

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Sounds too good to be true. I've been on hold with CRA for over 2 hours multiple times. There's no way they can get through when nobody else can...

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It works by using their system to navigate the CRA phone tree and wait on hold for you. When they reach a live agent, they call you and connect you directly to that agent. So instead of waiting on hold yourself for hours, they do the waiting and only call when there's an actual human ready to talk. Yes, it absolutely gets you to a real person! That's the whole point of the service. I was connected to an agent who specialized in international business taxation, which was exactly what I needed for my EU VAT questions. The agent was able to clarify my obligations and gave me documentation references I could keep for my records.

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I can't believe I'm saying this but I finally got through to CRA about my international tax questions! After reading about Claimyr here, I decided to try it even though I was super skeptical. Got a call back in about 90 minutes with an actual CRA international tax specialist on the line! I explained my EU client situation, and they confirmed that for B2B services to EU businesses, I don't need to register for or collect VAT as the client handles it through reverse charging. They also sent me official documentation I can keep for my records in case of any audit questions. For anyone dealing with complex international tax questions, being able to speak with an actual CRA specialist and get clear answers is invaluable. Changed my whole approach to international billing!

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Has anyone dealt with the threshold rules for EU VAT? I heard there's some yearly revenue limit before you need to register even for B2C services. Is that still a thing?

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The €10,000 threshold you're thinking of was for digital services under MOSS (Mini One-Stop Shop), but this was changed with the implementation of OSS (One-Stop Shop) in July 2021. Now there's no threshold for digital services - if you sell B2C digital services to EU consumers, you generally need to register and account for VAT from the first sale. But remember this only applies to B2C digital services (like software, e-books, online courses, etc.). For other types of services, including many freelance services, different rules apply. Professional services often fall under "general rule" services where B2B is reverse charged and B2C is typically taxed where the supplier is established.

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That's incredibly helpful! So for my graphic design work, it would depend on whether it counts as a "digital service" or a "professional service"? Is there a clear distinction between these categories somewhere?

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The distinction can be tricky! Generally, digital services are electronically supplied services that are automated or involve minimal human intervention. Pure graphic design work is typically considered a professional service rather than a digital service. If you're primarily creating custom designs with significant human input/creative work, that's usually a professional service. If you're selling pre-made templates or automated design services, that might fall under digital services. The EU VAT Implementing Regulation (282/2011) has the full definitions if you need specifics.

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Just wanted to add another perspective - I'm a Canadian freelance developer and I've been working with EU clients for years. My accountant advised me to get VAT numbers for my high-volume EU countries through a fiscal representative service. It was expensive but worth it for me because I have many B2C clients in those countries. If you're mainly dealing with B2B clients though, the reverse charge mechanism means you don't need to register or collect VAT. One practical tip: always ask new EU clients for their VAT registration number upfront and include it on your invoice. This documents that they're a business client subject to reverse charge.

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How much did the fiscal representative service cost you? I've been looking into this but the quotes I'm getting seem ridiculously high.

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I pay approximately €800-1200 per year per country for the fiscal representation service, which includes quarterly VAT filings. It's definitely not cheap, which is why I only registered in countries where I have significant B2C business. For countries where I have just a few clients, it wouldn't be cost-effective. If you're getting higher quotes, it might be worth shopping around. There are firms that specialize in digital businesses and offer more competitive rates. Also, the OSS system now allows you to register in just one EU country and file VAT for all EU sales through that single registration, which can significantly reduce costs.

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This thread has been incredibly helpful! I'm also a Canadian freelancer and had been worrying about this exact issue with my growing EU client base. One thing I'd add for other Canadians reading this - make sure you're also considering the impact on your Canadian tax obligations. Even though you might not need to collect EU VAT, you still need to report all international income to CRA. I learned this the hard way during my first audit. Also, for invoice templates, I found that including a clear statement about the reverse charge helps avoid confusion with EU business clients. Something like "VAT reverse charged - Customer to account for VAT according to local regulations" seems to work well. Thanks everyone for sharing your experiences and the tool recommendations. It's so reassuring to know other Canadian freelancers have navigated this successfully!

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This is such valuable advice about reporting international income to CRA! I'm new to freelancing and hadn't even thought about the Canadian tax implications of working with international clients. Can you share more about what that audit experience was like? I want to make sure I'm doing everything correctly from the start. Also, that invoice template language is perfect - I've been struggling with how to word that part professionally. Do you have any other invoice best practices for international clients that you learned through experience?

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