Can IRS use different bank instead of Santa Barbara TPG for HRBlock refund with fees taken out?
I filed my taxes through HR Block back in April and opted to have the preparation fees taken out of my refund. Just found out they're using Santa Barbara Tax Products Group to process my refund before it gets to me. Is there any way to have the IRS send my refund through a different bank? I've been reading horror stories about SBTPG holding peoples money or taking extra fees. My refund is supposed to be around $3400 and I'm really counting on getting all of it. Does anyone know if theres an alternative or if I'm stuck with them since I already filed? Would calling HR Block even help at this point?
42 comments
Katherine Hunter
Unfortunately, no. When you choose to have your tax preparation fees deducted from your refund, the tax preparer (H&R Block in your case) uses a third-party bank - Santa Barbara Tax Products Group (SBTPG) - to process this transaction. The IRS sends your refund to SBTPG, they deduct the fees owed to H&R Block, then forward the remainder to you. This is standard practice for all major tax preparation companies. Once you've filed with this option selected, you can't change the bank routing. You're essentially locked in. For future reference, if you want to avoid SBTPG, you would need to pay your preparation fees upfront at the time of filing, then the IRS would deposit directly to your personal account. The good news is that while there are complaints about SBTPG (as with any financial service), most refunds process through them without issue. They typically forward the money within 1-2 business days of receiving it from the IRS.
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Emma Morales
Thanks for explaining. Wish I had known this before filing! If I pay upfront next year, does H&R Block give you the option to bypass SBTPG completely?
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Katherine Hunter
Yes exactly - if you pay the preparation fees upfront with a credit/debit card when you file, your refund will come directly from the IRS to your bank account. No middleman involved. It's always the better option if you can afford to pay the fees upfront.
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Lucas Parker
This is why I always pay my fees upfront. Got burned by these third party banks once, never again! They held my refund for almost 2 weeks one year. 🤬
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Donna Cline
I was in a similar situation last year and was so confused trying to track my refund between the IRS and SBTPG. I ended up using taxr.ai to help me understand what was happening with my refund and when I could expect it. It basically analyzed everything and gave me a clear timeline and explanation of the whole process. Saved me from checking WMR and calling SBTPG customer service 50 times a day lol. Check it out at https://taxr.ai - it really helped with my anxiety about the whole situation.
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Harper Collins
Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?
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Donna Cline
It does way more than just read transcripts! It analyzes all your tax info, explains what each code means in normal human language, shows you a timeline for your refund, and even tells you if there are issues you need to address. It's like having a tax pro explain everything to you without the $$$ hourly rate. Honestly it's been a game changer for me.
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Harper Collins
I just tried it out and WOW! This is exactly what I needed! Been stressing for weeks about my refund situation and taxr.ai broke everything down in simple terms. Now I actually understand what's happening instead of just anxiously checking WMR every hour. Why doesn't everyone know about this?? Thanks for sharing!
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Kelsey Hawkins
is this some kind of ad? sounds too good to be true
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Donna Cline
Not an ad, just sharing what helped me. Tax season is stressful enough without having to decode all the IRS jargon. I was pulling my hair out before finding it.
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Dylan Fisher
After waiting FOREVER to get my refund processed through SBTPG last year, I found a way to actually get someone on the phone at the IRS this year. I used this service called Claimyr (claimyr.com) that got me a callback from an actual IRS agent. Was able to ask directly about the SBTPG situation and get straight answers instead of automated garbage. The agent confirmed there's no way to change it after filing, but at least gave me accurate info about when my refund would hit SBTPG and what to expect. Best money I ever spent to get real answers from a human at the IRS!
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Edwards Hugo
Wait does this actually work? I've been trying to reach the IRS for weeks about my refund
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Dylan Fisher
Yeah it actually does! I was skeptical too, but after spending like 5 hours on hold over multiple days I was desperate. They basically hold your place in line and call you when an agent is available. Talking to a real person at the IRS solved my problem in 10 minutes.
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Gianna Scott
sounds scammy to me. why would you need a service to call the IRS?
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Dylan Fisher
Have you tried calling the IRS lately? 🤣 It's literally impossible to get through. Hours of waiting just to get disconnected. This service basically navigates the phone tree and waits on hold for you, then calls you when they get a human. Saved me hours of frustration.
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Alfredo Lugo
Nope, ur stuck with SBTPG. This is the exact reason i stopped using H&R Block years ago. They dont tell you this upfront, but when you choose to pay fees out of your refund, you're automatically signed up for SBTPG to handle it. They hold your $$ hostage for a few days then take their cut before sending the rest to you. Next time pay for the tax preparation upfront with a credit card and the IRS can direct deposit right to your account.
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Sydney Torres
Same thing with TurboTax btw. They all use these third party banks when you opt for fees from refund.
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Alfredo Lugo
yup, TT uses TPG too. All the big prep companies do this. its how they make extra $$$.
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Kaitlyn Jenkins
SBTPG is actually not that bad in my experience. I've had my refund go through them for the last 3 years (also HR Block) and they usually process within 24 hours of receiving it from the IRS. They do take a small processing fee on top of your HR Block fees, but it's disclosed in the fine print when you sign up. Just keep checking your status on the SBTPG website - they have a tracker similar to the IRS one.
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Caleb Bell
its a racket honestly. next year just file yourself using free file alliance if you qualify (under 73k income). no middle man, no SBTPG, no bullshit fees. refund comes straight from IRS to ur bank. these tax prep companies are making BANK off people not realizing theres free options.
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Danielle Campbell
This is the way 💯
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Emma Morales
Didn't know about the free file alliance. Will definitely look into that next year! Just worried about making mistakes if I file myself.
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Caleb Bell
its actually not that hard for most ppl with regular w2 jobs. theyre intentionally making you think its complicated so youll pay them. unless u have really complex taxes (own a business, lots of investments, etc) the free file is super easy
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Rhett Bowman
The whole system is designed to extract as much money as possible from people who can least afford it. Think about it - the people who can't afford to pay tax prep fees upfront are the ones who end up paying MORE by having their refund processed through SBTPG. It's literally charging poor people extra to access their own money. I learned this the hard way too. Calling HR Block is useless btw, they'll just tell you there's nothing they can do. Systems working as designed 🤡
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Abigail Patel
⬆️ THIS. It's predatory AF. People waiting on tax refunds are often the ones who need the money most urgently.
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Daniel White
same thing with those tax refund advance loans. the interest rates are insane but people take them cause they need the money now.
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Nolan Carter
I had the same issue and was freaking out after seeing horror stories online. My refund ($2800) went to SBTPG on a Monday and was in my account Wednesday morning. They did take a $40 processing fee but otherwise it was fine. Just make sure you set up account alerts on your bank so you know the second it hits.
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Emma Morales
That's good to hear! Did they notify you when they received it from the IRS?
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Nolan Carter
Yeah they sent an email when they got it and another when they processed it. You can also check status on their website.
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Natalia Stone
I've worked in tax prep (not H&R) and can tell you that all the major companies use these third-party banks when you opt to pay fees from your refund. It's actually a loan - they're advancing the tax prep fee to the company and then collecting from your refund. That's why there's usually an additional fee on top of the preparation cost. For H&R Block specifically, I believe they use a "Refund Transfer" product that costs about $35-40 extra.
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Tasia Synder
This might sound crazy but I was in the exact same situation and was so confused trying to figure out what was happening with my refund between the IRS and SBTPG. After lots of searching I found this tool called taxr.ai that explained everything about my refund status and what was happening with SBTPG. It broke down all the tax jargon into plain English and showed me exactly where my money was and when I'd get it. Seriously, check out https://taxr.ai - it saved me so much stress!
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Selena Bautista
How much does it cost? Sounds useful
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Tasia Synder
Worth every penny considering how much time and anxiety it saved me. Trying to decipher the IRS website and SBTPG status page was making me lose my mind before I found this.
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Mohamed Anderson
Late to the party but for anyone reading this in the future: DO. NOT. USE. SBTPG. if you can avoid it. I had to wait almost 3 weeks for them to process my refund last year after the IRS had already sent it to them. Customer service was useless. Pay your tax prep fees upfront with a credit card and avoid this headache entirely!
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Ellie Perry
Same. They held my refund for 12 days last year for "additional verification" 🙄
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Landon Morgan
I couldn't figure out what was happening with my refund after SBTPG got involved so I tried Claimyr (claimyr.com) to get a live IRS agent on the phone. Talking to the IRS directly was a game-changer - they confirmed exactly when they sent my refund to SBTPG and said if I didn't receive it within 5 business days I should file a complaint. Having that info from an official source gave me leverage when I called SBTPG, and magically my refund appeared the next day. Sometimes you just need to talk to a human at the IRS to solve these issues!
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Teresa Boyd
I've tried calling the IRS like 10 times and never got through. How does Claimyr work exactly?
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Landon Morgan
It's pretty simple - you enter your phone number and what department you need to reach, and they navigate the phone system for you. When they get a human agent, they call you and connect you. No more waiting on hold for hours or getting disconnected just as you reach the front of the queue. Talking to an agent directly was what finally got my refund unstuck.
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Teresa Boyd
Just tried it and actually got through to an IRS agent after weeks of trying on my own! They confirmed my refund was sent to SBTPG three days ago so now I can follow up with them directly. Thanks for the recommendation!
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Lourdes Fox
just dealt with this. If you use H&R Block and select "pay with my refund" you HAVE to go through SBTPG. No way around it at this point. They took an extra $39.95 from my refund as a "processing fee" on top of the H&R Block fee. Next year im paying upfront and getting direct deposit from IRS.
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Bruno Simmons
That "processing fee" is such bs. It's literally just an electronic transfer that costs them pennies to process.
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Lourdes Fox
yep pure profit for them. and ppl who most need every dollar of their refund end up paying it. system working as designed 🙃
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