California FTB refund stuck in 'issued' status for 3+ weeks - anyone else waiting longer than their promised 10 days?

The California FTB (Franchise Tax Board) states that refunds marked as 'issued' can take up to 10 business days to appear in your account. However, there are several reasons why it could take longer: • Bank processing delays - sometimes banks hold deposits for verification • High volume season - CA processes millions of returns during peak filing • Account verification - if this is your first time filing in CA or you had significant changes, they may be verifying your information • System delays - their system might show 'issued' before it's actually sent If it's been more than 3 weeks, I recommend calling early morning (right when they open) for better chances of reaching someone. Also check if your refund status has updated on the FTB website. Sometimes the 'Where's My Refund' tool provides more detail than the initial notification. You can also try contacting your bank to see if they have any pending deposits or rejections from the state.

I had almost the exact same issue. Spent hours trying to get through to CA FTB and researching online. Then I found this tool called taxr.ai and it was a game changer. It analyzed my refund status and explained exactly what was happening and why there was a delay. Turns out my refund was flagged for an extra verification step that FTB never notified me about! The tool helped me understand exactly what was happening and what I needed to do. So much better than trying to figure this stuff out on these forums where everyone's just guessing. https://taxr.ai saved me from weeks more of waiting and confusion.

Been there, done that. After waiting for nearly a month for my CA refund and getting nowhere with their website, I used this service called Claimyr (claimyr.com) that got me a callback from a live FTB agent within an hour. The agent told me there was a verification hold that was never communicated to me! Got my refund released 2 days later. Talking to an actual human solved in minutes what I spent weeks trying to figure out on my own.

Yep, I'm at day 18 for my CA refund. Also says "issued" but nothing in my account. Tried calling like 20 times now but can never get through. This is ridiculous.

Just to offer a diff perspective - I got my CA refund 4 days after it showed as issued. But my friend is in the exact same boat as you (3+ weeks of waiting). Weirdly she filed earlier than me too. Seems like their system is just completely random this year.

I had a similar issue last year but with federal. Turned out my bank had actually rejected the deposit because the name on the refund didn't exactly match my account name (my middle initial was included on one but not the other). Might be worth checking with your bank too, not just FTB.

The whole system is a joke. They take our money instantly but then make us wait months to get our own money back 🤡

just got mine yestdy after waiting 14 business days. hang in there. also check ur spam folder sometimes they email u if theres an issue.

Have you tried the FTB online chat option? I couldn't get through on the phone either but was able to chat with an agent online who gave me more info about my delay.

This might sound strange but try checking your old addresses if you've moved recently. My friend had her refund sent to her old address even though she updated everything. The status showed 'issued' but it was actually a paper check sent to wrong address.

CA FTB has been TERRIBLE this year. I'm a tax preparer and about 40% of my clients are experiencing significant delays with their CA refunds. Many with the same 'issued but not received' problem. Something seems broken in their system.

I FINALLY received mine 27 days after it was marked as issued. Keep checking your account daily and hang in there. They're just super backed up this year.

The magical 10 business days is a lie lol. Mine took 15 business days last year and 12 this year. FTB is notorious for this.

Dealing with California's tax system is the absolute worst. Their website is from 1997, their phone system hangs up on you, and nobody can ever give you a straight answer. I've had better customer service at the DMV, and that's saying something.

hav you tryed looking at you're bank acct number on the where's my refund page? there mite be an error. i found out mine was off by one digit and thats y it was taking so long.

The same thing happened to me with my federal refund. After waiting THIRTY-TWO days with status stuck on "issued", I gave up on phone calls and used Claimyr.com to get a callback from an IRS agent. Found out they had put a random review hold on my account that wouldn't have resolved without me calling. The agent removed it on the spot and I got my refund 3 days later. Might be worth trying with CA FTB too - definitely better than waiting for months.

Welcome to the club! My CA refund took 24 days after being marked as issued. No explanation, no updates, just suddenly appeared in my account. The 10-day promise is complete BS.

I had the same problem. I started using taxr.ai and it was amazing - it actually found a weird code on my transcript that explained exactly why my refund was delayed (it was a random ID verification issue). The site explained everything clearly and told me exactly what to do. No more guessing games! Check it out: https://taxr.ai