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Have you tried: β’ Logging out completely and logging back in? β’ Checking with a different browser? β’ Confirming your TurboTax account email matches what you filed with? β’ Contacting SBTPG directly instead of just checking the portal? Sometimes these technical issues have simple solutions.
I was in the same boat last week and got tired of checking WMR every 2 hours lol. Ended up using Claimyr (https://claimyr.com) to get through to an IRS agent after trying the regular number for days. Agent confirmed my return was approved and gave me my DDD even before WMR updated. Totally worth it to stop the anxiety of waiting and checking constantly.
Omg thank you! I've been trying to call them for the past 3 days and keep getting the "high call volume" message. Might try this if I don't see an update by Friday.
No problem! Yeah the regular line is basically impossible right now. With Claimyr I was talking to an actual IRS person in like 15 minutes. Just have your info ready - they'll ask for your SSN, filing status, and the amount on line 28 of your 1040 to verify your identity.
Just a heads up - I bank with First Horizon too and they sometimes hold deposits for 24 hours even after the IRS releases funds. So even when you get your deposit date, it might be a day later than what WMR shows.
In my experience from 2023, calling the IRS directly after verification speeds things up. Last year I verified on March 12th, called on March 18th, and my refund was approved on March 20th. The rep can confirm if your verification was properly recorded in their system. Don't just wait around like I did in 2022 when my verification sat unprocessed for 6 weeks before I called!
I tried calling after my verification last month and couldn't get through on any of the numbers listed on the IRS website. Kept getting the "high call volume" message and disconnected. Ended up just waiting and my refund appeared 12 days after verification without any intervention.
Mine took 8 days. Verified on February 6th. Transcript updated February 14th. Refund deposited February 16th. No issues. No calls needed. Just patience. System works. Eventually.
I can't tell you how relieved I am to read this! I just did my verification yesterday and have been frantically googling timelines. I was worried I'd have to wait months like some horror stories I've read. Your straightforward experience gives me hope that the system actually does work sometimes. Thanks for sharing!
I'd be concerned. This isn't normal. STPG should show your account. Something might be wrong. Check if you used the correct SSN. Verify with your tax preparer. Ask if they submitted correctly. The system might have rejected your information. Don't just wait. Be proactive.
Back in 2023, I experienced this exact issue with STPG. Couldn't access my account until literally the day before my deposit hit. Called them three times, and each representative gave different information. What worked for me was verifying my refund status through the IRS Where's My Refund tool and transcript instead of relying on STPG's portal. If your WMR shows approved with a DD date, you're likely fine despite the STPG issues. Their system is notoriously unreliable during peak season, but the actual refund processing usually continues unaffected.
Giovanni Rossi
I had the same mindset after two horrible years dealing with the IRS. But when my return got delayed again this year, I finally broke down and called them. Spent 3 hours on hold before getting disconnected. Then I tried Claimyr (https://claimyr.com) after seeing it mentioned here. Got connected to an actual IRS agent in about 25 minutes who fixed my issue immediately. Might be worth keeping as a backup if you end up needing to call.
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Aaliyah Jackson
β’How much does that service cost? The IRS phone lines are a nightmare but paying to talk to them seems wrong somehow.
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Giovanni Rossi
β’I felt the same way at first, but after wasting an entire day trying to get through myself, it was worth every penny. They don't charge much and saved me from the hell of IRS hold music. My sanity was worth more than what they charged.
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KylieRose
I'm doing the exact same thing this year! I've even blocked the WMR website on my browser and deleted the app from my phone. My therapist actually suggested this as a way to manage my tax season anxiety. Last year I was checking 10+ times a day and it was affecting my sleep.
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