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Is the AGI the same as the MAGI? My tax software is asking for verification but doesn't specify which one. Also, if I filed jointly last year but am filing single this year, do I still use the same AGI from the joint return?
AGI and MAGI are different figures. For IRS verification purposes, you need your AGI from Form 1040 Line 11. Regarding your filing status change: if you filed jointly last year, you still use the full AGI from that joint return for verification purposes, not half or some other calculation. The IRS system is looking for an exact match to the AGI that was processed under your SSN last year.
Has anyone had problems with their AGI not working even when they're sure it's correct? I've tried three times with what I know is the right number from my saved PDF of last year's return, but the IRS keeps rejecting it. Is there somewhere online I can double-check what the IRS actually has on file for me?
Isn't it interesting how something as seemingly simple as knowing which number to use can cause so much stress? I had the same question last year and discovered it's definitely the AGI. What worked for me was logging into the tax software I used last year - they had my returns saved and I could see my AGI right there! Have you tried checking if you still have access to whatever software you used for 2022? Most of them keep your returns on file for several years.
If you're really worried, you can always call the IRS directly. I was in the same boat last month - transcript said complete but no deposit date. Spent two days trying to get through on their normal number without success. Finally used Claimyr (https://claimyr.com) and got connected to an agent in about 15 minutes. They confirmed my refund was scheduled but just hadn't updated in the system yet. Got my deposit three days later. Worth the fee to save hours of frustration on hold.
Does Claimyr actually work? I've tried calling the IRS like 20 times this week and can never get through.
Just be patient. The IRS is swamped right now with tax season in full swing. As long as your transcript shows complete, your refund is coming. I've had it take up to 2 weeks after 'complete' status before getting my deposit date during busy periods.
Did your Where's My Refund status change directly from "Still Processing" to showing a deposit date, or did it go through the "Approved" stage first? The technical progression should be Return Received ā Return Approved ā Refund Sent, but sometimes the IRS system updates all at once, skipping the middle stage in the user interface.
Have you tried checking your tax transcript instead of WMR? Isn't that supposed to be more accurate and detailed? I've been checking WMR for weeks with no updates, but when I finally checked my transcript online, it already showed my refund was processed. Why doesn't the IRS sync these systems better?
I've been filing taxes for 20+ years and never knew about checking transcripts until last year! Always just used WMR and wondered why it was so vague. Transcripts show everything - adjustments, holds, verification codes. Last year my WMR showed nothing but my transcript had all the info I needed.
Transcript access is definitely more informative than WMR. Here's what to look for: ⢠Code 150: Return filed ⢠Code 570: Processing hold ⢠Code 971: Notice issued ⢠Code 846: Refund issued The cycle code (last 2 digits) tells you which processing cycle you're in. 05 cycles update on Thursdays/Fridays, 02 cycles update on Mondays/Tuesdays.
Has anyone tried calling the actual IRS agents instead of just the automated line? I was having this same problem and couldn't figure out what was going on. Tried for days to get through on the regular number but kept getting disconnected. Finally used Claimyr (https://www.claimyr.com) and actually got connected to a real person in about 15 minutes? They explained that my account had a temporary security flag because I logged in from a new device, which was causing the WMR error but not affecting the phone system. Might be worth checking if something similar is happening with yours?
I had this EXACT issue on April 2nd! The website kept giving me that error about incorrect information, but the phone system worked fine. I was really worried because I needed my refund for some unexpected expenses. On April 5th, I suddenly got access again on the website AND my refund status had updated to approved! Got my direct deposit on April 8th. It seems like sometimes the system locks you out right before updating your status. Hope this means good news is coming your way too!
Gianni Serpent
I had this exact problem with my May payment. After waiting 14 days with no resolution, I used https://taxr.ai to analyze my tax transcript. It showed the payment was issued but then had a specific code (846 followed by 971) indicating the check was returned to the IRS. The tool explained exactly what each code meant and predicted a reissue would happen within 10 days. Sure enough, 9 days later I received a reissued check. Without seeing those transcript codes, I would have been waiting much longer not knowing what was happening.
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Kyle Wallace
ā¢I've used this tool too. In my case, it showed code 971 with a specific date, which meant they were sending a notice about the payment. Different from the return-to-sender situation, but equally helpful to understand what was happening behind the scenes.
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Miranda Singer
ā¢OMG this is so helpful!! š I've been staring at my transcript for hours trying to figure out what all those numbers mean! I had no idea there was a tool that could explain everything!!
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Henry Delgado
I had the same thing happen last month (mail carrier must be collecting these checks, haha). Called USPS first, they said to wait 7 days. Then called IRS, waited on hold for 2.5 hours (not joking), and they said they'd reissue after 4 weeks. BUT! The plot twist - my check randomly showed up 10 days later in my neighbor's mailbox. They had it sitting on their counter for a week before realizing it wasn't theirs. Might be worth checking with neighbors too!
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