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SBTPG (TurboTax's bank) is holding your money. They receive it from IRS, take out the fees and loan amount, then send the rest to you. Usually takes 1-2 business days after DDD. If it gets to be Thursday with no deposit, call them directly at 800-901-6663.
I spent DAYS trying to get through to the IRS about a similar issue (though mine was more complicated - had a freeze code on my account). Finally used Claimyr.com and got an actual IRS agent to call me back in less than an hour. They fixed my issue on the spot and my refund was processed right away. Saved me so much frustration.
Try downloading the IRS2Go app. Sometimes it has more updated info than the website. My WMR tool showed nothing but the app showed my direct deposit date.
I'm an accountant and see this all the time. The PATH Act (Protecting Americans from Tax Hikes) requires additional verification for returns with EITC/ACTC which is why there's that mid-February holdback period. Even after the hold is released, there can be delays. If you have a DDD on transcript (code 846), your money is coming - just be patient. The IRS sends the money through ACH which typically takes 1-5 business days depending on your bank.
If its leadership credit union they are notoriously slow with tax refunds. My cousin works there and says they intentionally hold them for a few extra days to "verify" or something. Try calling again and specifically asking if there's a hold for verification.
Really? That's messed up. I'll definitely ask about that specifically when I call them again tomorrow.
Its amazing how people get different processes. Mine got accepted 2/14, then sat with zero movement until 4/8 when suddenly all the codes appeared at once and I got my refund on 4/15. The IRS is wild.
That's actually a standard processing pattern called "bulk update." I learned that from taxr.ai - apparently the IRS batches certain returns together and processes them all at once.
i filed in march and still waiting. starting to feel like the irs put my refund in a vault and threw away the key š„²
Try using claimyr.com to get through to an agent. I was waiting for months and it turned out to be a simple verification issue they fixed in one call.
JaylinCharles
Call your state tax office. Seriously. sometimes theres a simple issue they need to resolve but they dont bother contacting you. I wasted 3 months waiting last year when a 5-minute phone call solved everything.
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JaylinCharles
ā¢Yeah fair point. I got lucky and called right when they opened. but yeah its nearly impossible to get through most of the time.
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Lucas Schmidt
ā¢I had the same problem but used Claimyr.com to get a callback. Only way I actually got to speak to someone without wasting my whole day on hold.
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Freya Collins
heres wat i learned after 20 years of taxes: Federal = 2-3 weeks. State = 4-12 weeks. thats just how it is man.
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