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I had a similar situation on April 3, 2024. My return filed January 29th had been stuck with a 570 code dated March 8th. I called on March 15th, March 22nd, March 29th, and April 3rd. On the last call, the agent immediately said, "I see you've been calling weekly." What worked for me was asking specifically about the REASON for the 570 hold. They disclosed it was a random review of my education credits. My transcript updated on April 10th with a 571 release code, and my refund was deposited on April 17th - exactly 79 days after filing.
When you asked about the reason for the hold, did they give you any steps you needed to take to resolve it? Or was it just a matter of waiting for their review to complete?
Just mail them a Form 911. Request taxpayer advocate help. It's free. They'll assign someone to your case. You'll get answers faster. No more endless calls. Worth the effort. I got my refund two weeks after filing Form 911. Should have done it sooner.
The SBGT issues happen every year around peak filing time. Don't waste hours trying to log in. Download your tax docs directly from your brokerage websites. Enter the info manually. Takes 30 minutes max. Saves hours of frustration. Been doing this for 5 years now. Never had a problem.
Are you using the desktop version or the online version of TurboTax? I've noticed the desktop version seems to handle the SBGT connection more reliably. Also, have you tried accessing it during non-peak hours?
I have the same DDD and used TurboTax with fees taken out too. Does anyone know if we can check the status with SBTPG directly? Is there a website or phone number? And does the "Where's My Refund" tool update once SBTPG receives it, or does it only show when the IRS sends it out? I'm worried something might go wrong in this middle step and I wouldn't know about it.
Got my refund yesterday w/ 3/5 DDD. TT fees taken out. Took exactly 1 day after IRS date. Pro tip: check SBTPG website directly at https://taxpayer.sbtpg.com/ - shows when they get it from IRS + when they send to ur bank. Saved me $$ on fees last yr when I realized how much TT charges for this "service" lol. Next yr def paying fees upfront - saves like $40 vs having them taken from refund.
Thanks for the SBTPG link. Just checked. Shows pending. Estimated 1-2 business days. Very helpful.
I just checked the SBTPG site with your link and saw my refund was received today March 4th! So relieved to see it's actually in process. According to the site, they should send it to my bank by March 6th. This matches exactly what happened with my 2023 refund on February 28th last year.
I'm not entirely sure, but could there possibly be an issue with the routing number you used? CashApp sometimes provides different routing numbers for government deposits versus regular direct deposits... Have you verified that you used the correct routing number specifically for tax refunds?
This is a common issue with fintech platforms like CashApp during peak tax season. The Automated Clearing House (ACH) network that processes these transactions operates on a batch processing schedule, and some financial institutions hold incoming government deposits for additional verification. The trace number indicates successful transmission from the Treasury Department, but CashApp's internal processing may take 3-5 additional business days. If your CashApp account is not fully verified (requiring SSN, ID verification, and address confirmation), this can extend the holding period to 7-10 business days under FinCEN regulations.
Gabrielle Dubois
After being in the same situation (8 weeks, no updates), I used Claimyr.com to get through to an IRS agent. Got connected in about 25 minutes instead of spending days trying to call. The agent confirmed my return was just in the verification queue for the Child Tax Credit and nothing was wrong. Gave me peace of mind even though I still had to wait another week. Here's their link if you want to try: https://youtu.be/_kiP6q8DX5c
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Tyrone Johnson
This is frustratingly common this year. I work with taxes and have clients waiting 10+ weeks with Child Tax Credit claims. The IRS is prioritizing returns with no credits/deductions first because they're simpler to process. Not fair, but that's how they're managing the backlog.
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Yuki Tanaka
ā¢That's messed up. People who need the money most (families with kids) have to wait longer? System is broken.
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Tyrone Johnson
ā¢I completely agree. The irony is that families who qualify for credits often need the refunds more urgently. The IRS claims it's to prevent fraud, but the real issue is their outdated systems and understaffing.
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