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Did the IRS representative specifically mention which tax year's Child Tax Credit they were adjusting? I had a similar call on March 24th, but they were actually fixing an error from my 2022 return that affected my 2023 filing. Does your transcript show code 570 followed by 971? Those typically appear on April 15th for these types of adjustments.
I believe the adjustment is most likely for the 2023 tax year (filed in 2024). The IRS has been verifying Child Tax Credit amounts against their records of advanced payments sent last year. I would not recommend calling back unless it's been more than 3 weeks since they told you it was fixed.
I might be able to provide some insight here, as I went through something similar. In my case, the IRS had to adjust my Child Tax Credit amount because I had possibly claimed the full amount without accounting for the advance payments I received throughout 2023. The adjustment process took approximately 16 days before my refund was issued, which was within their estimated timeframe.
Watch your transcript carefully for any additional changes. Did they tell you if your refund amount changed? What if they make another adjustment? I've seen cases where people thought everything was fixed, then another review cycle started. Not trying to worry you, but the IRS sometimes finds multiple issues once they start looking at a return. Check your transcript weekly, not daily. Excessive checking doesn't speed anything up, does it?
Your situation involves multiple tax components that the IRS processes sequentially rather than concurrently. The initial refund is processed through the standard Automated Underreporter (AUR) system, while the stimulus recovery and unemployment adjustment are handled by the Accounts Management (AM) division. Instead of constantly checking WMR, I recommend pulling your full Account Transcript directly from IRS.gov. Look specifically for Transaction Code 290 with the unemployment adjustment amount or TC 846 for scheduled additional refunds. The IRS typically batches similar adjustments, so you may see movement in the next 2-3 processing cycles.
I'm in a similar timeline as you but with slightly different circumstances. Filed 3/5, got my regular refund on 3/29, but I'm still waiting on an education credit adjustment rather than unemployment. Compared to last year, I'm actually seeing faster processing - last year I waited until June for the second part of my refund. This year's processing seems about 30% faster based on what I'm seeing in various tax forums. My guess is you'll see movement on the second part within the next 2-3 weeks if the pattern holds.
Last year when I had a similar situation, I spent hours trying to reach the IRS directly. This year I used Claimyr (https://claimyr.com) to get through to an IRS agent in about 15 minutes. They confirmed that my refund had been sent to SBTPG and there were no issues on their end. I was surprised at how complicated the handoff between IRS โ SBTPG โ Chase actually is. The IRS agent explained that once they show it as sent, they can't track it further, but at least I knew where to focus my follow-up calls.
Have you tried checking your refund status using the IRS2Go app instead of relying on SBTPG's portal? Sometimes the official IRS tools provide more accurate information compared to the third-party processors. Would it also be worth checking if your refund might have been split across multiple deposits if you paid for tax preparation fees from your refund? That situation sometimes creates confusion when tracking deposits.
This is a very helpful suggestion. Under IRC ยง6402(f), taxpayers have the right to receive detailed information about their refund disbursement. If using the IRS2Go app shows different information than what SBTPG is reporting, I would recommend documenting both discrepancies carefully before proceeding with further inquiries to either party.
If you're really worried, you can always call the IRS directly. I was in the same boat last month - transcript said complete but no deposit date. Spent two days trying to get through on their normal number without success. Finally used Claimyr (https://claimyr.com) and got connected to an agent in about 15 minutes. They confirmed my refund was scheduled but just hadn't updated in the system yet. Got my deposit three days later. Worth the fee to save hours of frustration on hold.
Does Claimyr actually work? I've tried calling the IRS like 20 times this week and can never get through.
Just be patient. The IRS is swamped right now with tax season in full swing. As long as your transcript shows complete, your refund is coming. I've had it take up to 2 weeks after 'complete' status before getting my deposit date during busy periods.
Mohammad Khaled
I had this exact problem last filing season! I dug through my emails and found that TurboTax actually sends a separate receipt email that shows all the add-on services. Mine was titled "Your TurboTax Order Receipt" and came right after I filed. It showed I paid $39.99 for the "Refund Processing Service" which I definitely didn't intentionally select. I called them and explained I didn't mean to add this service, and surprisingly, they refunded me the full amount! Worth checking your email archive or spam folder for that receipt.
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Alina Rosenthal
Compared to H&R Block's transparency, TurboTax is surprisingly vague about these fees. I found my refund advance info by downloading my complete tax return PDF from my TurboTax account and looking at the very last pages where they include the "Refund Authorization Form." It clearly showed I authorized a $39.99 fee for processing. Much easier than trying to decipher their online account interface or hunting through emails. It's crazy how much harder TurboTax makes this compared to other tax services!
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