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When I had exactly 0 communications from TurboTax last year despite paying for their premium service, I spent exactly 2 hours and 37 minutes on hold trying to reach the IRS. Used Claimyr (https://www.claimyr.com) and got connected to an agent in 18 minutes who confirmed my refund was already scheduled for deposit that same day. Saved me hours of stress and uncertainty. The agent explained that tax prep software notifications are completely separate from the actual IRS disbursement system and often fail to sync up properly.
One more thing to check. Look at your TurboTax account online, not just your email. Sometimes the notifications appear in your account message center but don't get sent as emails. Also check your spam folder. Chime typically posts deposits as soon as they receive them, regardless of the official date. If you filed with fees taken out of your refund, that can add an extra step with the third-party bank that sometimes delays things by a day.
Think of SBTPG like that friend who borrows money but takes their sweet time paying you back. They've got your cash, they're just moving at their own pace. I was pulling my hair out with the same issue last week until I tried taxr.ai to check my transcript codes. Like using a translator for IRS hieroglyphics! It confirmed my money was actually released to SBTPG already, even though their site hadn't updated. If you're concerned about timing, you might want to check your transcript with it - sometimes the money is already in motion even when SBTPG's tracker is still showing nothing.
Got my refund thru SBTPG last wk! DDD was 3/8, SBTPG updated late night on 3/8, $ hit my acct early AM 3/9. Saved me $150 in overdraft fees I was about to get hit with lol. Their system is weird af but works eventually. Pro tip: if u have Cash App, sometimes it posts a day earlier than trad banks. That's what happened w/ mine - friends with same DDD but regular banks got theirs a day later.
This timing is exactly what happened with mine too! I was freaking out because I needed to pay rent, but the money showed up right on time. SBTPG is frustratingly slow to update their tracker though.
My transcript updated exactly 6 days before my refund hit my account. WMR updated only 2 days before the deposit. My transcript showed an 846 code dated 4/05/2024 and the money appeared in my account on that exact date at 3:27am. Has anyone else noticed this precise timing with their deposits this year?
Yeah, mine was super accurate too. My 846 date was 3/29 and that's exactly when I got it. I've filed taxes for 12 years now and this is the first time I've paid attention to transcript dates instead of WMR. Way more reliable! I was telling my sister about it who's still waiting on hers.
Just to clarify - if your transcript shows an 846 code with a date, that's your refund date. WMR is notoriously behind on updates. Last year I got my refund a full week before WMR even acknowledged it was sent! Transcript is the source of truth.
Did your sister have any credits or deductions that might have delayed processing? Sometimes those Child Tax Credit or Earned Income Credit returns get extra scrutiny but still arrive right on time. Just curious if there's a pattern here we can help others with! š
I had this exact same experience last week! My DDD was 3/19, and I kept checking my bank account for the pending deposit with a trace number. Nothing showed up, then suddenly Wednesday morning - boom! Full amount in my account with no prior notification. I think it's just how some banks process the ACH transfers from Treasury. Step 1: Treasury sends payment. Step 2: Bank receives it. Step 3: Some banks show pending with trace. Step 4: Others just post it directly when received. Seems like your sister's bank is the latter type.
CosmicCowboy
I understand how frustrating the IRS phone system can be. I've had success using Claimyr to get through to an IRS representative quickly. Here's what you need to know: ⢠Claimyr is a service that navigates the IRS phone system for you ⢠It holds your place in line so you don't have to listen to the hold music ⢠They call you back when an agent is available ⢠It works with the main IRS number and several specialized departments ⢠Particularly helpful during tax season when wait times are longest It saved me from spending hours on hold last month when I needed to verify some information about my return. Given your international status, getting through to the right department is especially important.
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Amina Diallo
Isn't it ridiculous that we have to jump through so many hoops just to talk to someone about our taxes? After trying for three weeks straight, I finally managed to speak with an agent by calling exactly at 7:00 AM Eastern when they open. The trick was using my landline rather than my cell phone - don't ask me why that worked, but the agent told me their system sometimes prioritizes landline calls due to how their call routing infrastructure was designed. My issue was resolved in 15 minutes after spending 21+ hours trying to get through. Worth trying if you have access to a landline.
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