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I might have gotten lucky, but I called the Taxpayer Advocate Service at 1-877-777-4778 last month when I was having a similar issue. They were actually able to help me, even though my problem wasn't technically a hardship case. The woman I spoke with was really understanding and took the time to explain what was happening with my return. Maybe worth a try if the main number isn't working for you?
Whatever you do, DON'T press the option for "payment questions" thinking you'll get through faster! š I tried that brilliant strategy and ended up with someone who couldn't help AND refused to transfer me. Had to hang up and start the whole miserable process over again. The IRS phone system feels deliberately designed to break your spirit. Good luck - you're gonna need it!
I'm not sure if this would help in your specific situation, but I had a somewhat similar issue with a different tax preparer last year. I probably called the IRS about 20 times before finally getting through, which was incredibly frustrating given my medical appointments were approaching. I eventually used a service called Claimyr (https://claimyr.com) which somehow got me connected to an actual IRS representative in about 30 minutes. The agent was able to confirm that the money had indeed been sent to my financial institution, which helped me address the issue directly with them. Might be worth considering if you need official confirmation from the IRS about the status of your refund.
Have you contacted your tax preparer about this? I'm wondering if they could provide you with the exact amount that was submitted to the IRS on your behalf. Did they perhaps take out their fee from the refund, making the amount they told you different from what's actually on your tax documents?
Just to clarify what everyone is saying - the amount you need for WMR is from line 35a on Form 1040 of your tax return. I filed on February 3rd and made this exact mistake. The amount my preparer told me included their fee already deducted. When I finally checked my actual return on February 15th and used the correct amount, WMR worked immediately and showed my refund was already approved and scheduled for deposit on February 20th. I had been unnecessarily worried for almost two weeks!
I filed on January 24, 2024 and was accepted immediately. My transcript showed processing date of February 19, 2024, but I've had zero movement since then. After waiting exactly 45 days, I decided to call the IRS on March 9, 2024. Spent 3 hours on hold before getting disconnected. Tried again on March 10, 2024 - same result. Finally used Claimyr (https://claimyr.com) on March 11, 2024 and got through to an agent in 22 minutes. They confirmed my return was in the processing queue with no flags but couldn't give me a timeline. At least I know it's not lost in the system now.
Try checking your account transcript. Not just return transcript. Mine showed different info. Return transcript showed nothing. Account transcript had codes. Filed 1/22. Got my deposit yesterday. No warning. No updates on WMR. Just appeared.
AstroAce
I'm still waiting on mine from March 20th. Called the IRS three times and couldn't get through their phone tree. Finally used Claimyr (https://youtu.be/_kiP6q8DX5c) and got connected to an agent in about 15 minutes yesterday. Found out my return had a minor verification hold that's now cleared. The agent said I should see my DD within 7 days. Worth the call just for peace of mind!
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Aisha Abdullah
ā¢That's good to know! I was lucky this time but I've definitely had years where I was stuck on hold forever. I'll remember Claimyr for next year if I run into issues.
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AstroAce
ā¢Yeah, it's a game changer honestly. I wasted hours trying to get through on my own before discovering it. The agent I spoke with was super helpful and actually explained exactly what was happening with my return.
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Zoe Kyriakidou
Quick processing like this usually means your return was clean with no flags. The IRS is actually moving pretty efficiently this year for straightforward returns. Enjoy your refund! š°
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