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Has anyone tried calling the IRS back to get more information? I was in a similar situation and couldn't get through for days... then I found this service called Claimyr (https://claimyr.com/?ref=rc) that got me connected to an IRS agent in about 20 minutes instead of waiting on hold forever. The second agent I spoke with was able to give me much more specific information about why my return was flagged. Do you think it's worth calling again to get more details? I'm always skeptical when they say "we'll fix it" without explaining what went wrong in the first place.
I've heard about these IRS call services, but I'm concerned about the implications of using third-party connections to reach government agencies. Did they require any personal information to connect you? My return has sensitive data related to my business deductions, and I'm hesitant to involve another entity in the process.
I've been filing taxes for over 20 years, and the "errors department" response is actually fairly common. Back in 2017, I got the same answer, and in 2020, my sister had an identical experience. Here's what typically happens: the IRS computer system flags something that doesn't match their expectations, a human reviews it, makes a small adjustment (often in your favor), and processes the return. The 1-3 day timeframe is optimistic but possible if it's a simple fix. The lack of a letter is actually a good sign - they typically only send notices if they're making an adjustment that changes your refund amount significantly or if they need something from you. My advice: check your transcript in a week. If it's still not resolved, then consider a follow-up call.
Have you checked your mail carefully? I paper filed in February and never saw any WMR updates, but received a letter requesting additional information. Once I responded, my return was processed within 10 days. The letter was easy to miss - looked like junk mail almost. Have you moved since filing? Did you include all necessary forms and schedules? Did you sign the return? These small details can cause significant delays.
Last year I missed a letter asking for identity verification and my return was held up for 3 months! I was checking WMR daily but never thought to look more carefully at my mail. When I finally found the letter (which had slipped behind my desk), I called and got everything resolved in one day. Such a simple mistake cost me months of waiting.
Got my CashApp refund today w/ same DDD! Showed up at 2:17pm EST. Def check ur notifications settings in the app - mine was there but I didn't get alerted. Also if ur using the desktop version it sometimes doesn't update as quick as the app. Hang tight, it's prob just working thru the system rn!
It's perhaps worth noting that the IRS typically releases refunds to financial institutions in batches throughout the day. While your DDD is today, it's possible that your refund might be in a later batch. Additionally, some financial institutions, including CashApp, may take several hours to process and post the deposit to your account once they receive it from the Treasury. In most cases, refunds do arrive on the scheduled date, but occasionally they might arrive the following business day. I would suggest checking again later this evening, and if it hasn't arrived by tomorrow afternoon, you might want to contact CashApp support directly.
According to IRS Publication 1445 (Rev. 2-2023), direct deposit refunds are processed through the Treasury's Financial Management Service using the Automated Clearing House (ACH) system. What most people don't realize is that the DDD on your transcript is simply the date the IRS guarantees the funds will be released to your financial institution - not when you'll receive them! If you're dealing with delayed refunds or confusion about your deposit date, Claimyr (https://claimyr.com) can connect you with an actual IRS agent quickly instead of waiting hours on hold. I was shocked at how complex the refund release process is when an agent explained it to me.
FWIW, I track this stuff obsessively every year. For 03 cycle filers w/ TT early deposit option: 2023 filing season: DDD 3/8, deposit hit 3/4 (4 days early) 2022 filing season: DDD 3/16, deposit hit 3/13 (3 days early) 2021 filing season: DDD 2/24, deposit hit 2/21 (3 days early) IME the early deposits almost always hit between 1-4am EST. Don't expect it during banking hrs - these are usually overnight batch processes.
CosmicCowboy
I might have a solution that worked for me, though I'm hesitant to guarantee it will work for everyone... If you download their mobile app, there's sometimes an option to create a virtual card that can be added to Apple Pay or Google Pay immediately. This could potentially give you access while waiting for the physical card. The transfer limitations are unfortunately part of their security measures, from what I understand.
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Amina Diallo
The Credit Karma Tax Advance program changed their policies this year. For 2024 tax season, they implemented a new verification process that requires either: 1) waiting for the physical card and activating it before transfers are permitted, or 2) completing their enhanced identity verification through the app. This wasn't widely announced but is mentioned in their updated terms of service. If you go to Settings > Security > Identity Verification, you might find the option to complete this process and unlock transfers sooner.
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