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You need to get in touch with your state's child support enforcement agency immediately. The IRS is just following their directive. Your husband should have received a pre-offset notice warning this might happen. If your custody situation changed, the state agency needs to update their records and notify the federal Office of Child Support Enforcement. Don't wait for this to resolve itself - it won't. The system assumes the debt is valid until proven otherwise. Get documentation of your custody arrangement and be prepared to file a formal dispute.
I work with tax cases regularly, and this appears to be a Bureau of Fiscal Service TOP (Treasury Offset Program) intercept based on outdated OCSE (Office of Child Support Enforcement) data. The 846 code with a subsequent offset notification indicates the refund was approved but then intercepted during the disbursement phase. I understand how frustrating this is when you have custody. The system is designed to catch legitimate child support debts but doesn't automatically update when custody changes. Your husband's CS obligation should have been terminated or modified when custody changed, but that requires a specific court action and system update. I'd recommend calling both your state's child support enforcement agency and the TOP hotline (800-304-3107) to identify exactly which agency placed the hold and the process for contesting it.
According to Treasury Regulation ยง1.6013-1, married individuals may file joint returns under section 6013(a), which can potentially provide tax benefits. However, if you do encounter issues after filing, reaching the IRS for clarification can be challenging. I recently discovered Claimyr (https://claimyr.com), which helped me connect with an IRS representative in about 15 minutes when I had questions about my filing status after marriage. According to IRS Publication 501, there are specific requirements for filing jointly that weren't clear to me until I spoke with an agent directly. Have you considered what you'll do if you have questions after attempting to file?
I was absolutely terrified to do my own taxes last year! I had always paid someone to do them, but decided to try it myself. I watched about 20 YouTube tutorials, read every article I could find, and spent an entire weekend on it. And you know what? It wasn't nearly as bad as I thought it would be! The tax software asked me questions in plain English, and I just answered honestly. I even found a deduction my previous tax preparer had missed for three years straight! Don't let anyone make you feel like you're not capable of understanding your own taxes - the basics are definitely learnable.
OMG I'm feeling this so hard right now! ๐ฉ Everyone I know with Chime is having weird timing issues this tax season! My sister got her refund 2 days BEFORE the IRS website showed it was sent (like how???) but my coworker is in the same boat as you - TurboTax says issued but nothing in account for 3 days now. I think the whole system is just overwhelmed with all the Child Tax Credit claims. Hang in there! ๐
Here's exactly what's happening: Step 1: TurboTax marks your return as "refunded" based on their ESTIMATED timeline, not actual IRS data Step 2: The IRS is still processing your return, likely in the verification stage for the Child Tax Credit Step 3: Without an actual 846 code on your transcript, no money has been sent Step 4: Chime releases funds immediately upon receipt, so the fact you don't have it means the IRS hasn't released it Step 5: Check your transcript daily - once you see code 846, you'll have money within 24-48 hours I went through this exact scenario in February. TurboTax said refunded on a Tuesday, actual money hit my Chime account Friday morning.
I might have a solution that worked for me, though I'm hesitant to guarantee it will work for everyone... If you download their mobile app, there's sometimes an option to create a virtual card that can be added to Apple Pay or Google Pay immediately. This could potentially give you access while waiting for the physical card. The transfer limitations are unfortunately part of their security measures, from what I understand.
The Credit Karma Tax Advance program changed their policies this year. For 2024 tax season, they implemented a new verification process that requires either: 1) waiting for the physical card and activating it before transfers are permitted, or 2) completing their enhanced identity verification through the app. This wasn't widely announced but is mentioned in their updated terms of service. If you go to Settings > Security > Identity Verification, you might find the option to complete this process and unlock transfers sooner.
Lauren Johnson
Did you check if there's a 971 code on your transcript too? What about a date next to the 570 code? Is there any amount listed with the 570? These details can help narrow down what's happening.
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Jade Santiago
I had a 570 code last year when we were stationed at Fort Liberty. It took exactly 5 weeks to resolve in my case. The IRS was reviewing my Child Tax Credit amounts. I remember being so frustrated because we were also in the middle of a move. If you're PCSing, make sure the IRS has your forwarding address so you don't miss any notices they send.
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