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Be careful with SBTPG - they're like a middleman that takes a bite of your sandwich before handing it to you. I've seen cases where they held refunds for up to 5 business days, not just 1-3. Their terms actually allow them to hold funds for "processing" with no specific timeline guarantee. Think of it like shipping - they promise delivery but not exactly when. In 2023, many people reported longer holds during February and March when volume was highest. If you need your money by a specific date, never count on the DDD as the actual deposit date.
According to IRS Publication 1345 (Rev. 2-2023), doesn't a tax preparer need explicit consent to use a Refund Transfer product? Did anyone actually read the fine print when filing? I'm wondering if there's a way to opt out of SBTPG processing for future filings while still using the same tax software.
Omg YES! 😫 I went through this EXACT same thing! My state refund was held by SBTPG for 4 days and then my federal was held for 3 days! I was literally checking my bank account every hour because I needed that money for my mortgage payment. It's so stressful when you're counting on that money and then it's just... sitting there with some company you never directly chose to work with!
I had this same issue last month. According to the SBTPG website (https://taxpayer.sbtpg.com/), they typically process refunds within 1-2 business days after receiving them from the IRS. I tracked my federal refund carefully - the IRS issued it on February 21st, SBTPG received it the same day, and I got my deposit on February 23rd. So exactly 2 business days. I recommend creating an account on their website to track your refund's progress. You'll need your SSN, filing status, and refund amount to register.
My transcript showed February 12, 2025 as my DD date, but the money didn't hit my account until February 14, 2025 at 3:17am. I remember the exact time because I was checking constantly just like you. Sometimes there's just a delay between when the IRS sends it and when banks process it. It's frustrating but normal.
Last year I was in the exact same boat. DD date was April 15th, but nothing showed up that day. I called my bank and they said they didn't see anything pending. Called the IRS (took forever to get through) and they said it was sent. I was about to lose my mind when suddenly at 2AM the next day - BOOM - money was there. Sometimes these things just take an extra day, especially if your bank has a policy of holding government deposits. Have you tried calling your bank to see if they can see it pending?
I work at a credit union, and yes, we can definitely see pending ACH transfers including government deposits! We have a 24-hour visibility window before they post. The system shows exactly when they'll post too. If your bank says they can't see it, either it truly hasn't been sent yet OR they're just not checking the right system. Don't worry though - if your transcript shows the 846 code with that date, it's definitely coming!
When you called the IRS, did they tell you exactly when they sent it? I've heard some people say the IRS can give you the exact timestamp when the money was released, but others say they just confirm the date on your transcript. Just trying to understand what info I might get if I call them about my similar situation.
I was in the same boat as you a few weeks ago! Here's what happened for me step by step: 1. First, I checked my transcript and saw my DDD (2/3 in my case) 2. I called TurboTax customer service (866-888-9107) to ask about the timeline 3. They confirmed that they typically receive the funds from IRS on the DDD 4. Then they process the fees and forward the remaining amount within 24-48 hours 5. Finally, Credit Karma usually makes funds available same-day once they receive them In my experience, I got my refund exactly 2 days after my DDD. The TurboTax rep told me this is pretty standard for their refund transfers with Credit Karma specifically. Hope this helps with your medical appointment planning!
Think of your tax refund like a package going through multiple shipping facilities before reaching your doorstep. The DDD is when it leaves the IRS warehouse, but it still needs to go through TurboTax's processing center (where they take their cut) before final delivery to your Credit Karma card. The technical term for this is a "Refund Transfer" (RT) or "Refund Processing Service" (RPS) which utilizes a temporary bank account established by TurboTax's financial partner. According to internal IRS document 7130.A, these transfers typically complete within 1-3 business days post-DDD, though peak season (which we're in) can extend this timeline.
• This matches my experience exactly • Had DDD of 2/15 • TurboTax took fees on 2/16 • Money appeared on my Credit Karma card 2/17 • Was surprised how smooth it went! • The tracking on the TT website wasn't very helpful though
I had almost the same situation as you last month - expected $4,200 but got $3,000. It's like the IRS was playing the same trick! Called the Treasury Offset Program, discovered an old state tax debt from when I lived in Colorado. Received the explanation letter exactly 12 days after the deposit. Once I knew what happened, I was able to set up a payment plan for the remaining balance.
Be careful with this! Last year I had $2,000 missing and ignored it thinking it was just an IRS error. Turns out it was for unpaid child support I didn't even know about (case of identity theft). By the time I figured it out, it had affected my credit score and caused all kinds of problems. Always follow up immediately on missing refund amounts - I learned this lesson the hard way.
Diego Castillo
I was in a similar situation with medical bills piling up. Spent days trying to understand my offset. Eventually used https://taxr.ai to analyze my tax transcript and it immediately showed the offset code and explained exactly which agency took the money. Saved me from calling the wrong departments. The transcript analysis pointed me directly to my state unemployment office instead of wasting time with the IRS. I'm still working through the hardship process, but at least I'm talking to the right people now.
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Logan Stewart
Just want to add - be careful about expectations with hardship claims. I filed one on January 17th this year and while it was eventually approved, the money took until March 2nd to actually arrive. The process varies dramatically by state. Some states like California have clear hardship guidelines while others make it nearly impossible. Document EVERYTHING and be prepared for multiple follow-ups. These agencies don't make it easy, but persistence pays off if you have legitimate hardship circumstances.
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