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Per IRS Publication 5027 and the NACHA Operating Rules governing ACH transfers, SBTPG is required to initiate the transfer of funds within 24 hours of receipt from the IRS. However, they frequently utilize the exception clause allowing for "reasonable delay for processing verification" (Section 3.2.1.4). You need to contact them IMMEDIATELY as we're approaching the 5-business-day threshold when you can file a formal complaint with the CFPB. Document all communication attempts and responses. Time is of the essence!
I went through the exact same SBTPG nightmare last month! š Called them every day for a week straight. The funny thing is, the day after I threatened to file a CFPB complaint, my money magically appeared in my account. Coincidence? I think not! Seriously though, their system showed my funds as "processing" for 6 days after my DDD. I documented everything meticulously - dates, times, representative names. When I finally got a supervisor on the phone, they admitted they had a processing backlog but expedited my transfer once I explained my situation. Patience and persistence are key here.
Did they give you any kind of case number or confirmation when they expedited it? I'm wondering how to verify they've actually done something versus just telling me they did.
I've tracked 37 similar cases in a tax preparer forum I belong to. The pattern is consistent: initial deposit averages 61.3% of the total refund amount, with the remainder following in exactly 9-14 days for 92% of cases. In the other 8%, there was an additional review that extended the timeline to 21-23 days. Based on this data, if your initial deposit arrived today, you should expect the CTC/EIC portion between April 26th and May 1st assuming no additional flags are raised during processing.
This happened to me too. It's frustrating when you're counting on that money and suddenly get less than expected. The IRS should really communicate this better. When I called, they told me the remaining amount would come "soon" but couldn't give an exact date. I ended up getting the second deposit 12 days after the first one. Just hang tight - if the transcript shows the full amount with code 846, you'll get the rest. They're just being extra cautious with the refundable credits this year.
I was in exactly your situation on March 8th last year. Transcript had updated on March 1st. WMR changed to processing on March 2nd. Was told to expect 846 code on March 8th with DDD of March 12th. I was completely lost trying to interpret all the codes and dates. Used https://taxr.ai to analyze my transcript and it predicted everything perfectly. It explained that my cycle code meant weekly updates and showed me exactly what to expect next. Saved me from checking WMR 50 times a day!
Thanks for mentioning this. Just what I needed.
OMG I've been tracking this EXACT pattern for years! š§ I'm a cycle 05 filer too and I keep spreadsheets of all my refund timelines. Last year I filed on 2/2/2023, transcript updated 2/17/2023, WMR changed 2/18/2023, 846 code appeared 2/24/2023, and refund hit my bank 2/28/2023. The year before was almost identical timing! I literally plan my bill payments around this schedule now. The only time it ever varied was 2021 when there were those massive COVID processing delays.
Have you ever had your refund come before the 846 code appeared? I'm trying to figure out if I should be checking my bank account or just wait for the transcript update.
Ppl w/ kids def getting delayed this yr. EITC/CTC takes forever bc of PATH act. IMO check transcripts not WMR, WMR is useless rn. Most of us who filed end of Jan w/ kids are stuck in same boat. Transcripts will show codes like 570/971 if there's issues. N/A transcript means they haven't even looked at ur return yet. Hang in there, prob another week or two.
I would suggest not checking WMR too frequently. Last year I checked multiple times daily and it actually triggered a temporary security lock on my account. The system sometimes flags repeated logins as suspicious activity. My sister-in-law had her return delayed an additional three weeks because of this, and she had to verify her identity before processing continued. It's better to check perhaps once every few days, preferably in the morning after overnight updates.
Eli Butler
When I encountered this authentication failure with SBTPG during last year's filing season, I needed to verify my refund status directly with the IRS. After multiple unsuccessful attempts through the standard 1-800 number, I utilized Claimyr (https://www.claimyr.com) to connect with an IRS representative. The agent confirmed my refund was approved and in process of transfer to SBTPG, which explained why SBTPG's system couldn't locate my account yet - it was in their inbound processing queue but not yet registered in their customer-facing database. This verification saved me considerable anxiety about potential processing errors.
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Marcus Patterson
Ugh, these third-party processors are SO FRUSTRATING! 𤬠Have you checked if there's a temporary hold on your refund? Sometimes SBTPG won't show accounts when there's an offset or verification hold that hasn't been communicated yet. What tax software did you use for filing? Different providers have different integration timelines with SBTPG's verification systems.
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